Service validity and service reliability of search, experience and credence services: A scenario study

International Journal of Service Industry Management

Volumn 17, Issue 3, 2006, Pages 271-283

  Galetzka, Mirjam ^a   Verhoeven, Joost W M ^a   Pruyn, Ad Th H ^a  

^a UNIVERSITY OF TWENTE   (Netherlands)

Author keywords

Customer satisfaction; Reliability management; Service industries

Indexed keywords

EID: 33744824916     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230610667113     Document Type: Article

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