Alternative measures of service quality: A review

Managing Service Quality

Volumn 18, Issue 1, 2008, Pages 65-86

  Ladhari, Riadh ^a  

^a UNIVERSITÉ DE MONCTON   (Canada)

Author keywords

Customer services quality; Psychometric tests; SERVQUAL

Indexed keywords

EID: 39049119730     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520810842849     Document Type: Review

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