A Study of the Impacts of Service Quality on Relationship Quality in Search-Experience-Credence Services

Total Quality Management and Business Excellence

Volumn 15, Issue 1, 2004, Pages 43-58

  Hsieh, Yi Ching ^a   Hiang, Shu Ting ^b  

^a SOOCHOW UNIVERSITY   (Taiwan)

^b Specialist Drinks Department   (Taiwan)

Author keywords

Information asymmetry; Relationship quality; Satisfaction; Service quality; Trust

Indexed keywords

EID: 0742324142     PISSN: 14783363     EISSN: None     Source Type: Journal    
DOI: 10.1080/1478336032000149090     Document Type: Article

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