Satisfaction, quality and value and effects on repurchase and positive word-of-mouth behavioral intentions in a B2B services context

Journal of Services Marketing

Volumn 22, Issue 5, 2008, Pages 363-373

  Molinari, Lori K ^a   Abratt, Russell ^b   Dion, Paul ^c  

^a POINT PARK UNIVERSITY   (United States)

^b NOVA SOUTHEASTERN UNIVERSITY   (United States)

^c SUSQUEHANNA UNIVERSITY   (United States)

Author keywords

Consumer behaviour; Customer satisfaction; Quality; Service industries; United States of America

Indexed keywords

EID: 50449087299     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040810889139     Document Type: Article

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