Building loyalty with online financial services customers: Is there a gender difference?

Journal of Retailing and Consumer Services

Volumn 20, Issue 6, 2013, Pages 560-569

  Ladhari, Riadh ^a   Leclerc, André ^b  

^a UNIVERSITÉ LAVAL   (Canada)

^b UNIVERSITÉ DE MONCTON   (Canada)

Author keywords

E Loyalty; E Satisfaction; E Trust; Gender role; Online financial services; Online service quality

Indexed keywords

FINANCIAL SERVICES; GENDER ROLE; INTERNET; WORLD WIDE WEB;

CANADA;

EID: 84883462626     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2013.07.005     Document Type: Article

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