The key determinants of Internet banking service quality: A content analysis

International Journal of Bank Marketing

Volumn 19, Issue 7, 2001, Pages 276-291

  Jun, Minjoon ^a   Cai, Shaohan ^a  

^a NEW MEXICO STATE UNIVERSITY   (United States)

Author keywords

Banking; Customer service; Internet; Service quality

Indexed keywords

EID: 84986133637     PISSN: 02652323     EISSN: None     Source Type: Journal    
DOI: 10.1108/02652320110409825     Document Type: Article

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