Managing service quality in banks: Customers’ gender effects

Managing Service Quality: An International Journal

Volumn 14, Issue 1, 2004, Pages 90-102

  Spathis, Charalambos ^a   Petridou, Eugenia ^a   Glaveli, Niki ^a  

^a ARISTOTLE UNIVERSITY OF THESSALONIKI   (Greece)

Author keywords

Banks; Customer satisfaction; Gender; Greece; Perception; Service quality assurance

Indexed keywords

EID: 33646357858     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520410513695     Document Type: Article

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