Development of e-service quality measure for internet-based financial institutions

Total Quality Management and Business Excellence

Volumn 19, Issue 9, 2008, Pages 903-918

  Sohn, Changsoo ^a   Tadisina, Suresh K ^b  

^a ST CLOUD STATE UNIVERSITY   (United States)

^b SOUTHERN ILLINOIS UNIVERSITY   (United States)

Author keywords

Confirmatory factor analysis; E service; Internet based financial institution; Service quality; Service quality measurement; SERVQUAL

Indexed keywords

EID: 49449088960     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783360802224412     Document Type: Article

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