Developing e-service quality scales: A literature review

Journal of Retailing and Consumer Services

Volumn 17, Issue 6, 2010, Pages 464-477

  Ladhari, Riadh ^a  

^a UNIVERSITÉ LAVAL   (Canada)

Author keywords

Dimensionality; E service quality; Psychometric properties; Scale development

Indexed keywords

CONCEPTUAL FRAMEWORK; INTERNET; LITERATURE REVIEW; MEASUREMENT METHOD; METHODOLOGY; PSYCHOLOGY; RESEARCH; SERVICE SECTOR;

EID: 77956875052     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2010.06.003     Document Type: Article

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