Customer perceptions of e-service quality in online shopping

International Journal of Retail and Distribution Management

Volumn 33, Issue 2, 2005, Pages 161-176

  Lee, Gwo Guang ^a   Lin, Hsiu Fen ^b  

^a NATIONAL TAIWAN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

^b ST JOHN'S UNIVERSITY   (Taiwan)

Author keywords

Customer satisfaction; Electronic commerce; Purchasing; Service quality assurance; Shopping; Structural analysis

Indexed keywords

EID: 18844393401     PISSN: 09590552     EISSN: None     Source Type: Journal    
DOI: 10.1108/09590550510581485     Document Type: Review

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