Factors influencing satisfaction and loyalty in online shopping: An integrated model

Online Information Review

Volumn 33, Issue 3, 2009, Pages 458-475

  Lin, Grace T R ^a   Sun, Chia Chi ^a  

^a NATIONAL CHIAO TUNG UNIVERSITY   (Taiwan)

Author keywords

Customer loyalty; Customer satisfaction; Internet shopping

Indexed keywords

ANALYTICAL TOOL; CUSTOMER LOYALTY; DESIGN/METHODOLOGY/APPROACH; E-LOYALTY; E-SATISFACTION; INTEGRATED MODELS; INTERNET SHOPPING; ONLINE SHOPPING; RESEARCH RESULTS; SEM; SERVICE QUALITY; STRUCTURAL EQUATION MODELLING; TECHNOLOGY ACCEPTANCE;

ELECTRONIC COMMERCE; INTERNET; SALES; WEBSITES;

CUSTOMER SATISFACTION;

EID: 70349100855     PISSN: 14684527     EISSN: None     Source Type: Journal    
DOI: 10.1108/14684520910969907     Document Type: Article

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