Interrelationships between Physical Environment Quality, Personal Interaction Quality, Satisfaction and Behavioural Intentions in Relation to Customer Loyalty: The Case of Kinmen's Bed and Breakfast Industry

Asia Pacific Journal of Tourism Research

Volumn 18, Issue 3, 2013, Pages 262-287

  Chen, Chien Min ^a   Chen, Sheu Hua ^b   Lee, Hong Tau ^b  

^a National Kinmen (Quemoy) University   (Taiwan)

^b NATIONAL CHIN YI UNIVERSITY OF TECHNOLOGY   (Taiwan)

Author keywords

B B; customer satisfaction; loyalty; service quality

Indexed keywords

ENVIRONMENTAL CONDITIONS; MARKETING; MODELING; PERCEPTION; SERVICE SECTOR; STRATEGIC APPROACH;

QUEMOY; TAIWAN;

EID: 84875999627     PISSN: 10941665     EISSN: 17416507     Source Type: Journal    
DOI: 10.1080/10941665.2011.647041     Document Type: Article

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