Multi-channel service retailing: The effects of channel performance satisfaction on behavioral intentions

Journal of Retailing

Volumn 82, Issue 4, 2006, Pages 367-377

  van Birgelen, Marcel ^a   de Jong, Ad ^b   de Ruyter, Ko ^a  

^a MAASTRICHT UNIVERSITY   (Netherlands)

^b EINDHOVEN UNIVERSITY OF TECHNOLOGY   (Netherlands)

Author keywords

Intentions; Multi channel; Retailing; Satisfaction

Indexed keywords

EID: 33751016819     PISSN: 00224359     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretai.2006.08.010     Document Type: Article

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