Festivalscapes and patrons' emotions, satisfaction, and loyalty

Journal of Business Research

Volumn 61, Issue 1, 2008, Pages 56-64

  Lee, Yong Ki ^a   Lee, Choong Ki ^b   Lee, Seung Kon ^b   Babin, Barry J ^c  

^a Sejong University   (South Korea)

^b Kyung Hee University   (South Korea)

^c LOUISIANA TECH UNIVERSITY   (United States)

Author keywords

Emotion; Festivalscape; Loyalty; Satisfaction; Structural equation model

Indexed keywords

EID: 36049045147     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbusres.2006.05.009     Document Type: Article

References (58)

1. Anderson E.W., Fornell C., and Lehmann D.R. Customer satisfaction, market share, and profitability: findings from Sweden. J Mark 58 3 (1994) 53-66
2. Appiah-Adu K., Fyall A., and Singh S. Marketing culture and customer retention in the tourism industry. Serv Ind J 20 2 (2000) 95-113
3. Babin B.J., and Babin L. Seeking something different? A model of schema typicality, consumer affect, purchase intentions, and perceived shopping value. J Bus Res 54 2 (2002) 89-96
4. Babin B.J., and Griffin M. The nature of satisfaction: an updated examination and analysis. J Bus Res 41 2 (1998) 127-136
5. Babin B.J., Darden W.R., and Babin L.A. Negative emotions in marketing research: affect or artifact?. J Bus Res 42 3 (1998) 271-285
6. Bagozzi R.P., and Heatherton T.F. A general approach to representing multifaceted personality constructs: application to state self-esteem. Struct Equ Modeling 1 (1994) 35-67
7. Baker J. The role of the environment in marketing services: the consumer perspective. In: Czepiel J.A., Congram C.A., and Shanahan J. (Eds). The Services Challenge: Integrating for Competitive Advantage (1986), American Marketing Association, Chicago 79-84
8. Baker J., Grewal D., and Parasuraman A. The influence of store environment on quality inferences and store image. J Acad Mark Sci 22 4 (1994) 328-339
9. Bigné J., Sánchez M., and Sánchez J. Tourism image, evaluation variables and after-purchase behavior: inter-relationships. Tour Manage 22 6 (2001) 607-616
10. Bitner M.J. Evaluating service encounters: the effect of physical surroundings and employee responses. J Mark 54 2 (1990) 69-82
11. Bitner M.J. Servicescapes: the impact of physical surroundings on customers and employees. J Mark 56 2 (1992) 57-71
12. Bolton R.N., and Lemon K.N. A dynamic model of customers' usage of services: usage as an antecedent and consequences of satisfaction. J Mark Res 36 2 (1999) 171-186
13. Chang T.Z., and Wildt A.R. Impact of product information on the use of price as a quality cue. Psychol Mark 13 1 (1996) 55-75
14. Cohen J., and Cohen P. Applied Multiple Regression/Correlation Analysis for the Behavioral Sciences. 2nd ed. (1983), Lawrence Erlbaum Associates, Hillsdale, NJ
15. Cole S.T., and Illum S.F. Examining the mediating role of festival visitors' satisfaction in the relationship between service quality and behavioral intentions. J Vacat Mark 12 2 (2006) 160-173
16. Collopy F. Biases in retrospective self-reports of time use: an empirical study of computer users. Manage Sci 52 5 (1996) 758-767
17. Cronin J.J., and Taylor S.A. Measuring service quality: a reexamination and extension. J Mark 56 3 (1992) 55-68
18. Darden W.R., and Babin B.J. Exploring the concept of affective quality: expanding the concept of retail personality. J Bus Res 29 2 (1994) 101-110
19. Dawson S., Bloch P.H., and Ridgway N. Shopping motives, emotional states, and retail outcomes. J Retail 66 4 (1990) 408-427
20. Depken C.A. Economic impact of Super Bowl hard to figure. Houston Bus J (2004) E3 (January 6)
21. Desai K.K., and Mahajan V. Strategic role of affect-based attitudes in the acquisition, development, and retention of customers. J Bus Res 42 3 (1998) 309-324
22. Donovan R.J., and Rossiter J.R. Store atmosphere: an environmental psychology approach. J Retail 58 1 (1982) 34-57
23. Donovan R.J., Rossiter J.R., Marcoolyn G., and Nesdale A. Store atmosphere and purchasing behavior. J Retail 70 3 (1994) 283-294
24. Dubé L., Bélanger M.C., and Trudeau E. The role of emotions in health care satisfaction. J Health Care Mark 16 2 (1996) 45-51
25. Fornell C. A national customer satisfaction barometer: the Swedish experience. J Mark 56 1 (1992) 6-21
26. Fornell C., Johnson M.D., Anderson E.W., Cha J., and Bryant B.E. The American customer satisfaction index: nature, purpose, and findings. J Mark 60 3 (1996) 7-18
27. Getz D. Festivals, Special Events, and Tourism (1991), Van Nostrand Reinhold, New York
28. Hair J.F., Black W.C., Babin B.J., Anderson R.E., and Tatham R.L. Multivariate Data Analysis (2006), Prentice-Hall, Englewood Cliffs, NJ
29. Isen A.M., Means B., Patrick R., and Nowicki G. Some factors influencing decision-making strategy and risk taking. In: Clark M., and Fiske S. (Eds). Affect and Cognition (1982), Lawrence Erlbaum Associates, Hillsdale, NJ 243-261
30. Izard C.E. Human Emotions (1977), Plenum Press, New York
31. Kenhove P., and Desrumaux P. The relationship between emotional states and approach or avoidance responses in a retail environment. Int Rev Retail Distrib Consum Res 7 4 (1997) 351-368
32. Kim E.J., Shon D., and Lee Y.K. The comparison of impacts of in-restaurant environment on perceived store quality in family restaurant context. Int J Tour Sci 3 2 (2003) 115-132
33. Lee S.K. Report on the 2003 Andong Mask Dance Festival (2003), Institute of Folklore, Andong University
34. Lee H., Lee Y., and Yoo D. The determinants of perceived service quality and its relationship with satisfaction. J Serv Mark 14 3 (2000) 217-231
35. Lee Y.K., Lee D.H., Kwon Y.J., and Park Y.K. The effects of in-store environment cues on purchase intentions across the three types of restaurants in Korea. Int J Tour Sci 4 1 (2003) 79-95
36. Lee Y.K., Lee D.W., and Lee C.K. The impact of perceived festival environmental cues on visitor satisfaction and loyalty: the case of Suanbo Spa festival. J Tour Sci 27 1 (2003) 85-104 (Korean version)
37. Lee C.K., Lee Y.K., and Wicks B. Segmentation of festival motivation by nationality and satisfaction. Tour Manage 25 1 (2004) 61-70
38. Lee C.K., Lee Y.K., and Lee B.K. Korea's destination image formed by the 2002 World Cup. Ann Tour Res 32 4 (2005) 839-858
39. Liljander V., and Strandvik T. Emotions in service satisfaction. Int J Serv Ind Manag 8 2 (1997) 148-169
40. Litvin S.W., and Fetter E. Can a festival be too successful? A review of Spoleto, USA. Int J Contemp Hosp Manag 18 1 (2006) 41-49
41. Long P.T., and Perdue R.R. The economic impact of rural festivals and special events: assessing the special distribution of expenditures. J Travel Res 28 4 (1990) 10-14
42. Maassen G.H., and Bakker A.B. Suppressor variables in path models: definitions and interpretations. Sociol Methods Res 30 2 (2001) 241-270
43. McDougall G.H.G., and Levesque T. Customer satisfaction with services: putting perceived value into the equation. J Serv Mark 14 5 (2000) 340-392
44. McKercher B., Mei W.S., and Tse T.S.M. Are short duration cultural festivals tourist attractions?. J Sustain Tour 14 1 (2006) 55-66.
45. Mehrabian A., and Russell J.A. An Approach to Environmental Psychology (1974), MIT Press, Cambridge, MA
46. Nunnally J., and Bernstein I. Psychometric Theory. 3rd ed. (1994), McGraw-Hill, New York
47. Oliver R. A cognitive model of the antecedents and consequences of satisfaction decisions. J Mark Res 17 4 (1980) 460-469
48. Oliver R. Cognitive, affective, and attribute bases of the satisfaction response. J Consum Res 20 3 (1993) 418-430
49. Oliver R., and Swan J. Consumer perceptions of interpersonal equity and satisfaction in transactions: a field survey approach. J Mark 53 2 (1989) 21-35
50. Oliver R.L., and Westbrook R.A. Profiles of consumer emotions and satisfaction in ownership and usage. J Consum Satisf Dissatisf Complaining Behav 6 (1993) 12-27
51. Quinn B. Arts festivals and the city. Urban Stud 42 5/6 (2005) 927-943
52. Richardson P.S., Dick A.S., and Jain A.K. Extrinsic and intrinsic cue effects on perceptions of store brand quality. J Mark 58 4 (1994) 28-36
53. Sherman E., Mathur A., and Smith R.B. Store environment and consumer purchase behavior: mediating role of consumer emotions. Psychol Mark 14 4 (1997) 361-378
54. Sullivan G.L., and Burger K.J. An investigation of the determinants of cue utilization. Psychol Mark 4 1 (1987) 63-74
55. Westbrook R.A. Product/consumption-based affective responses and postpurchase processes. J Mark Res 24 3 (1987) 258-270
56. Yoo C., Park J., and MacInnis D.J. Effects of store characteristics and in-store emotional experiences on store attitude. J Bus Res 43 3 (1998) 253-263
57. Zeithaml V.A. Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence. J Mark 52 3 (1988) 2-22
58. Zeithaml V.A., Berry L.L., and Parasuraman A. The behavioral consequences of service quality. J Mark 60 2 (1996) 31-46