Exploring international tourists' perceptions of hotel operations by using a modified SERVQUAL approach – a case study of Mauritius

Managing Service Quality: An International Journal

Volumn 14, Issue 5, 2004, Pages 350-364

  Devi Juwaheer, Thanika ^a  

^a UNIVERSITY OF MAURITIUS   (Mauritius)

Author keywords

Customer satisfaction; Hotels; Mauritius; Regression analysis; Service quality assurance; SERVQUAL

Indexed keywords

EID: 84992978548     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520410557967     Document Type: Article

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