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Volumn , Issue , 2013, Pages 1-14

Concepts of tourism, hospitality, and leisure services

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EID: 85072383046     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter
Times cited : (9)

References (35)
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  • 5
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    • User's Perceptions of the Relative Impor-tance of Service Quality Dimensions in Selected Public Recreation Programs
    • Crompton, J. and MacKay, K. (1989). User's Perceptions of the Relative Impor-tance of Service Quality Dimensions in Selected Public Recreation Programs. Leisure Sciences, 11(4): 367-375
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    • Crompton, J.1    MacKay, K.2
  • 8
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    • Une Approache Nouvelle pour le Marketing de Services
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    • Eiglier, P. and Langeard, E. (1975). Une Approache Nouvelle pour le Marketing de Services. Revue Francaise de Gestion, 2 (Spring): 97-114
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  • 9
    • 84970092746 scopus 로고
    • Measuring Service Quality in the Travel and Tourism Industry
    • Fick, G. and Ritchie, J. (1991). Measuring Service Quality in the Travel and Tourism Industry. Journal of Travel Research, 30(2): 2-9
    • (1991) Journal of Travel Research , vol.30 , Issue.2 , pp. 2-9
    • Fick, G.1    Ritchie, J.2
  • 12
    • 0003902676 scopus 로고    scopus 로고
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    • Kotler, P. (1997). Marketing Management. Englewood Cliffs, NJ: Prentice Hall
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  • 15
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    • The Marketing Aspects of Service Quality
    • Berry, L., Shostack, L., and Upah, G. (Eds.). Chicago: American Marketing Association
    • Lewis, R. and Booms, B. (1983). The Marketing Aspects of Service Quality. In Berry, L., Shostack, L., and Upah, G. (Eds.), Emerging Perspectives on Ser-vices Marketing. Chicago: American Marketing Association, pp. 99-107
    • (1983) Emerging Perspectives on Ser-vices Marketing , pp. 99-107
    • Lewis, R.1    Booms, B.2
  • 18
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    • Conceptual Model of Consumer Evaluation of Recreation Service Quality
    • MacKay, K. and Crompton, J. (1988). Conceptual Model of Consumer Evaluation of Recreation Service Quality. Leisure Sciences, 7: 41-49
    • (1988) Leisure Sciences , vol.7 , pp. 41-49
    • MacKay, K.1    Crompton, J.2
  • 23
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    • Service Quality and Customer Loyalty in the Commercial Airline Industry
    • Ostrowski, R, O'Brien, T., and Gordon, G. (1993). Service Quality and Customer Loyalty in the Commercial Airline Industry. Journal of Travel Research, 32(2): 16-24
    • (1993) Journal of Travel Research , vol.32 , Issue.2 , pp. 16-24
    • Ostrowski, R.1    O'Brien, T.2    Gordon, G.3
  • 24
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    • SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality
    • Parasuraman, A., ZeithamI, V, and Berry, L. (1988). SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality. Journal of Retailing, 64(1): 12-40
    • (1988) Journal of Retailing , vol.64 , Issue.1 , pp. 12-40
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  • 26
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    • Analyzing Service Quality in the Hospitality Industry Using the SERVQUAL Model
    • Saleh, F. and Ryan, C. (1991). Analyzing Service Quality in the Hospitality Industry Using the SERVQUAL Model. Service Industries Journal, 11(3): 324-345
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    • Planning the Service Encounter
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    • Shostack, G. (1985). Planning the Service Encounter. In Czepiel, J., Solomon, M., and Surprenant, C. (Eds.), The Service Encounter. Lexington, MA: Lexington Books, pp. 243-254
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  • 31
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    • Predictability and Personalization in the Service Encounter
    • Surprenant, C. and Solomon, M. (1987). Predictability and Personalization in the Service Encounter. Journal of Marketing, 51(2): 73-80
    • (1987) Journal of Marketing , vol.51 , Issue.2 , pp. 73-80
    • Surprenant, C.1    Solomon, M.2
  • 32
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    • Travel and Understanding: Notes on the Social Structure of Touring
    • Sutton, W. (1967). Travel and Understanding: Notes on the Social Structure of Touring. International Journal of Comparative Sociology, 8(2): 218-223
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  • 33
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    • Sources of Consumer Satisfaction with Retail Outlets
    • Westbrook, R. (1981). Sources of Consumer Satisfaction with Retail Outlets. Journal of Retailing, 57(3): 68-85
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  • 34
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    • How Consumer Evaluation Processes Differ Between Goods and Services
    • Donnelly, J. and George, W. (Eds.). Chicago: American Marketing Association
    • Zeithaml, V. (1981). How Consumer Evaluation Processes Differ Between Goods and Services. In Donnelly, J. and George, W. (Eds.), Marketing of Services. Chicago: American Marketing Association, pp. 186-190
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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.