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Volumn 1, Issue 2, 1996, Pages 77-89

Measuring customer service quality in sports and leisure centres

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EID: 0012780196     PISSN: 13606719     EISSN: 1466450X     Source Type: Journal    
DOI: 10.1080/136067196376456     Document Type: Article
Times cited : (154)

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  • 5
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  • 8
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    • (1993) CERM Bulletin , vol.1 , pp. 1-8
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  • 11
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    • MIT, Centre for Advanced Engineering Stud y, Cambr idge, MA
    • Deming, W. (1990) Out of Crisis, MIT, Centre for Advanced Engineering Stud y, Cambr idge, MA.
    • (1990) Out of Crisis
    • Deming, W.1
  • 14
    • 85009604233 scopus 로고
    • Unpublished Technical Paper, Centre for Environmental and Recreation Management, University of South Aus tralia
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    • (1995) Customer Service Quality Attributes for New Zealand Le isure Centres
    • Howat, G.1
  • 15
    • 0023791711 scopus 로고
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  • 19
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    • Parasuraman, L.1    Berry, L.2    Zeithaml, V.3
  • 20
    • 0002393976 scopus 로고
    • Under standing cus tomer expectations of ser vice
    • Parasuraman, L., Berry, L. and Zeithaml, V. (1991) Under standing cus tomer expectations of ser vice. Sloan Management Review, 32 (3), 1-11.
    • (1991) Sloan Management Review , vol.32 , Issue.3 , pp. 1-11
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  • 22
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    • 18 April
    • The Economist (1992) The cracks in quality, The Economist, 18 April, 63-64.
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    • (1991) Serves You Right
    • Urquhart, B.1
  • 24
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    • As sessing perceptions of recreation centre ser vice quality: An applicat ion of recent advancements in ser vice quality research
    • Wright, B., Duray, N. and Good ale, T. (1992) As sessing perceptions of recreation centre ser vice quality: an applicat ion of recent advancements in ser vice quality research. Journal of Park and Recreation Administration, 10 (3), 33-47.
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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.