Shifting paradigms: Using information technology to enhance service dyads in luxury hotels

Journal of Hospitality and Leisure Marketing

Volumn 7, Issue 2, 2000, Pages 3-38

  Connolly, Daniel J ^a  

^a MICHIGAN STATE UNIVERSITY   (United States)

Author keywords

Hospitality marketing; Information exchange; Information technology; Luxury hotels; Reservation booking transaction; Service dyad

Indexed keywords

EID: 85002582334     PISSN: 10507051     EISSN: None     Source Type: Journal    
DOI: 10.1300/J150v07n02_02     Document Type: Article

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