The hierarchical structure of service quality: Integration of technical and functional quality

Managing Service Quality

Volumn 16, Issue 1, 2006, Pages 37-50

  Kang, Gi Du ^a  

^a Soongsil University   (South Korea)

Author keywords

Service quality assurance; SERVQUAL

Indexed keywords

EID: 31744435094     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520610639955     Document Type: Article

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