Relationships between process quality, outcome quality, satisfaction, and behavioural intentions for online travel agencies - evidence from Taiwan

Service Industries Journal

Volumn 30, Issue 12, 2010, Pages 2081-2092

  Chen, Ching Fu ^a   Kao, Ya Ling ^a  

^a NATIONAL CHENG KUNG UNIVERSITY   (Taiwan)

Author keywords

Behavioural intentions; Online travel agency; Outcome quality; Process quality; Satisfaction

Indexed keywords

INTERNET; SERVICE SECTOR; TOURISM;

TAIWAN;

EID: 77958562240     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060903191108     Document Type: Article

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