Antecedents and consequences of service quality in a higher education context: A qualitative research approach

Quality Assurance in Education

Volumn 21, Issue 1, 2013, Pages 70-95

  Sultan, Parves ^a   Wong, Ho Yin ^b  

^a CENTRAL QUEENSLAND UNIVERSITY   (Australia)

^b DEAKIN UNIVERSITY   (Australia)

Author keywords

Australia; Behavioural intention; Brand performance; Higher education; Information; Past experience; Satisfaction; Service quality; Students; Trust

Indexed keywords

EID: 84873049148     PISSN: 09684883     EISSN: None     Source Type: Journal    
DOI: 10.1108/09684881311293070     Document Type: Article

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