-
1
-
-
0346324574
-
Educational transfer of sorts: the American credit system with Chinese characteristics
-
Agelasto, M. (1996), “Educational transfer of sorts: the American credit system with Chinese characteristics”, Comparative Education, Vol. 32 No. 1, pp. 69-93.
-
(1996)
Comparative Education
, vol.32
, Issue.1
, pp. 69-93
-
-
Agelasto, M.1
-
3
-
-
84986154996
-
A gap analysis of professional service quality
-
April
-
Brown, S.W. and Schwartz, T.A. (1989), “A gap analysis of professional service quality”, Journal of Marketing, Vol. 53, April, pp. 92-8.
-
(1989)
Journal of Marketing
, vol.53
, pp. 92-98
-
-
Brown, S.W.1
Schwartz, T.A.2
-
4
-
-
84986034087
-
Traditional culture and universal education: a comparison of Japan and China
-
(in Chinese)
-
Cai, B.L. (1994), “Traditional culture and universal education: a comparison of Japan and China”, Comparative Education Review, No. 3, pp. 8-13 (in Chinese).
-
(1994)
Comparative Education Review
, Issue.3
, pp. 8-13
-
-
Cai, B.L.1
-
6
-
-
0043008899
-
New target for educational reform
-
Cui, L.L. (1993), “New target for educational reform”, Beijing Review, Vol. 36 No. 22, pp. 13-18.
-
(1993)
Beijing Review
, vol.36
, Issue.22
, pp. 13-18
-
-
Cui, L.L.1
-
7
-
-
84986103100
-
Comparison: the cultural atmosphere in the east and west institutions of higher learning
-
(in Chinese)
-
Fang, Y.M. (1994), “Comparison: the cultural atmosphere in the east and west institutions of higher learning”, Comparative Education Review, No. 6, pp. 1-6 (in Chinese).
-
(1994)
Comparative Education Review
, Issue.6
, pp. 1-6
-
-
Fang, Y.M.1
-
8
-
-
0009339387
-
Gap analysis of college student satisfaction as a measure of professional service quality
-
Hampton, G.M. (1993), “Gap analysis of college student satisfaction as a measure of professional service quality”, Journal of Professional Services Marketing, Vol. 9 No. 1, pp. 369-80.
-
(1993)
Journal of Professional Services Marketing
, vol.9
, Issue.1
, pp. 369-380
-
-
Hampton, G.M.1
-
9
-
-
84986036724
-
Brief discussion about the causes and solutions for employment difficulties of university graduates
-
(in Chinese)
-
Hu, S.L. (1996), “Brief discussion about the causes and solutions for employment difficulties of university graduates”, China Higher Education, No. 3, p. 12 (in Chinese).
-
(1996)
China Higher Education
, Issue.3
, pp. 12
-
-
Hu, S.L.1
-
10
-
-
84986036743
-
The significance of recent reforms for higher education
-
Liu, W.X. (1987), “The significance of recent reforms for higher education”, Canadian and International Education, Vol. 16 No. 1, pp. 162-71.
-
(1987)
Canadian and International Education
, vol.16
, Issue.1
, pp. 162-171
-
-
Liu, W.X.1
-
11
-
-
0030446723
-
Asia's four little tigers: a comparison of the role of education in their development
-
Morris, P. (1996), “Asia's four little tigers: a comparison of the role of education in their development”, Comparative Education, Vol. 32 No. 1, pp. 95-109.
-
(1996)
Comparative Education
, vol.32
, Issue.1
, pp. 95-109
-
-
Morris, P.1
-
12
-
-
84986149021
-
SERVQUAL: a multiple item scale for measuring consumer perceptions of service quality
-
Spring
-
Parasuraman, A., Berry, L.L. and Zeithaml, V.A. (1988), “SERVQUAL: a multiple item scale for measuring consumer perceptions of service quality”, Journal of Retailing, Vol. 64 No. 1, Spring, pp. 12-40.
-
(1988)
Journal of Retailing
, vol.64
, Issue.1
, pp. 12-40
-
-
Parasuraman, A.1
Berry, L.L.2
Zeithaml, V.A.3
-
13
-
-
0001261094
-
Refinement and re-assessment of the SERVQUAL scale
-
Winter
-
Parasuraman, A., Berry, L.L. and Zeithaml, V.A. (1991), “Refinement and re-assessment of the SERVQUAL scale”, Journal of Retailing, Vol. 67, Winter, pp. 420-50.
-
(1991)
Journal of Retailing
, vol.67
, pp. 420-450
-
-
Parasuraman, A.1
Berry, L.L.2
Zeithaml, V.A.3
-
14
-
-
84986044361
-
Market economy and the ivory tower: to educate one kind of man or two - a comparison of German and Chinese educational models
-
(in Chinese)
-
Shi, O. (1994), “Market economy and the ivory tower: to educate one kind of man or two - a comparison of German and Chinese educational models”, Comparative Education Review, No. 1, pp. 17-20 (in Chinese)
-
(1994)
Comparative Education Review
, Issue.1
, pp. 17-20
-
-
Shi, O.1
-
15
-
-
84986065266
-
Borrowing and adapting foreign theories for educational practices in Hong Kong
-
(in Chinese)
-
To, C.Y. (1994), “Borrowing and adapting foreign theories for educational practices in Hong Kong”, Comparative Education Review, No. 5, pp. 42-4 (in Chinese).
-
(1994)
Comparative Education Review
, Issue.5
, pp. 42-44
-
-
To, C.Y.1
-
16
-
-
3543138396
-
Quality counts in services too
-
May-June
-
Berry, L.L., Zeithaml, V.A. and Parasuraman, A. (1985), “Quality counts in services too”, Business Horizons, May-June, pp. 44-52.
-
(1985)
Business Horizons
, pp. 44-52
-
-
Berry, L.L.1
Zeithaml, V.A.2
Parasuraman, A.3
-
17
-
-
0002060873
-
Five imperatives for improving service quality
-
Summer
-
Berry, L.L., Zeithaml, V.A. and Parasuraman, A. (1990), “Five imperatives for improving service quality”, Sloan Management Review, Summer, pp. 29-38.
-
(1990)
Sloan Management Review
, pp. 29-38
-
-
Berry, L.L.1
Zeithaml, V.A.2
Parasuraman, A.3
-
18
-
-
0002866667
-
Evaluating service encounters: the effect of physical surroundings and employee responses
-
April
-
Bitner, M.J. (1990), “Evaluating service encounters: the effect of physical surroundings and employee responses”, Journal of Marketing, Vol. 54, April, pp. 69-82.
-
(1990)
Journal of Marketing
, vol.54
, pp. 69-82
-
-
Bitner, M.J.1
-
19
-
-
27544444561
-
Research note: improving the measurement of service quality
-
Spring
-
Brown, T.J., Churchill, G.A. Jr and Peter, J.P. (1993), “Research note: improving the measurement of service quality”, Journal of Retailing, Vol. 69 No. 1, Spring, pp. 127-39.
-
(1993)
Journal of Retailing
, vol.69
, Issue.1
, pp. 127-139
-
-
Brown, T.J.1
Churchill, G.A.2
Peter, J.P.3
-
20
-
-
84986068827
-
Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions
-
Spring
-
Carman, J.M. (1990), “Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions”, Journal of Retailing, Vol. 66 No. 1, Spring, pp. 33-55.
-
(1990)
Journal of Retailing
, vol.66
, Issue.1
, pp. 33-55
-
-
Carman, J.M.1
-
21
-
-
0002381637
-
Measuring service quality: a reexamination and extension
-
July
-
Cronin, J.J. Jr and Taylor, S.A. (1991), “Measuring service quality: a reexamination and extension”, Journal of Marketing, Vol. 56, July, pp. 55-68.
-
(1991)
Journal of Marketing
, vol.56
, pp. 55-68
-
-
Cronin, J.J.1
Taylor, S.A.2
-
22
-
-
84986037028
-
Total quality management for educational leaders
-
August
-
Duignan, P. (1993), “Total quality management for educational leaders”, The Professional Reading Guide, Vol. 14 No. 4, August, pp. 14-17.
-
(1993)
The Professional Reading Guide
, vol.14
, Issue.4
, pp. 14-17
-
-
Duignan, P.1
-
23
-
-
21144481850
-
The total quality initiative at South Bank University
-
Geddes, T. (1993), “The total quality initiative at South Bank University”, Higher Education, Vol. 25, pp. 341-61.
-
(1993)
Higher Education
, vol.25
, pp. 341-361
-
-
Geddes, T.1
-
24
-
-
84965630240
-
Alumni satisfaction and behavioral intentions: university versus departmental measures
-
Spring
-
Gwinner, K.P. and Beltramini, R.F. (1995), “Alumni satisfaction and behavioral intentions: university versus departmental measures”, Journal of Marketing Education, Spring, pp. 34-40.
-
(1995)
Journal of Marketing Education
, pp. 34-40
-
-
Gwinner, K.P.1
Beltramini, R.F.2
-
25
-
-
0009337792
-
Managing service quality in higher education: the role of the student as primary consumer
-
Hill, F.M. (1995), “Managing service quality in higher education: the role of the student as primary consumer”, Quality Assurance in Education, Vol. 3 No. 3, pp. 10-21.
-
(1995)
Quality Assurance in Education
, vol.3
, Issue.3
, pp. 10-21
-
-
Hill, F.M.1
-
26
-
-
61249561119
-
Total quality management's challenge to urban schools
-
November
-
Hixon, J. and Lovelace, K. (1992), “Total quality management's challenge to urban schools”, Educational Leadership, November, pp. 24-7.
-
(1992)
Educational Leadership
, pp. 24-27
-
-
Hixon, J.1
Lovelace, K.2
-
27
-
-
78650189654
-
Bringing the concept of marketing to higher education
-
June
-
Krachenberg, A.R. (1990), “Bringing the concept of marketing to higher education”, Journal of Higher Education, Vol. 43, June, pp. 369-80.
-
(1990)
Journal of Higher Education
, vol.43
, pp. 369-380
-
-
Krachenberg, A.R.1
-
28
-
-
84986059017
-
Total quality management in higher education - a pilot study on improving science education
-
September
-
Mihkelson, A. (1993), “Total quality management in higher education - a pilot study on improving science education”, Unicorn, Vol. 19 No. 3, September, pp. 75-80.
-
(1993)
Unicorn
, vol.19
, Issue.3
, pp. 75-80
-
-
Mihkelson, A.1
-
29
-
-
0002408510
-
A conceptual model of service quality and its implications for future research
-
Fall
-
Parasuraman, A., Berry, L.L. and Zeithaml, V.A. (1985), “A conceptual model of service quality and its implications for future research”, Journal of Marketing, Vol. 49, Fall, pp. 41-50.
-
(1985)
Journal of Marketing
, vol.49
, pp. 41-50
-
-
Parasuraman, A.1
Berry, L.L.2
Zeithaml, V.A.3
-
30
-
-
58149206846
-
Research note: more on improving service quality measurement
-
Spring
-
Parasuraman, A., Berry, L.L. and Zeithaml, V.A. (1993), “Research note: more on improving service quality measurement”, Journal of Retailing, Vol. 69 No. 1, Spring, pp. 141-7.
-
(1993)
Journal of Retailing
, vol.69
, Issue.1
, pp. 141-147
-
-
Parasuraman, A.1
Berry, L.L.2
Zeithaml, V.A.3
-
31
-
-
84986040631
-
Reassessment of expectations as a comparison standard in measuring service quality: implications for further research
-
January
-
Parasuraman, A., Berry, L.L. and Zeithaml, V.A. (1994), “Reassessment of expectations as a comparison standard in measuring service quality: implications for further research”, Journal of Marketing, Vol. 58, January, pp. 111-24.
-
(1994)
Journal of Marketing
, vol.58
, pp. 111-124
-
-
Parasuraman, A.1
Berry, L.L.2
Zeithaml, V.A.3
-
32
-
-
21844490078
-
Satisfaction with social and educational experiences among international graduate students
-
Robert, P. and Hong, H. (1995), “Satisfaction with social and educational experiences among international graduate students”, Research in Higher Education, Vol. 36 No. 4, pp. 491-508.
-
(1995)
Research in Higher Education
, vol.36
, Issue.4
, pp. 491-508
-
-
Robert, P.1
Hong, H.2
-
33
-
-
84970194750
-
Marketing majors’ satisfaction with their college experience: implications for strategic planning in marketing departments
-
Fall
-
Schmidt, S.L., Debevec, K. and Comm, C.L. (1987), “Marketing majors’ satisfaction with their college experience: implications for strategic planning in marketing departments”, Journal of Marketing Education, Vol. 9, Fall, pp. 58-63.
-
(1987)
Journal of Marketing Education
, vol.9
, pp. 58-63
-
-
Schmidt, S.L.1
Debevec, K.2
Comm, C.L.3
-
34
-
-
84986706440
-
Students as consumers of postsecondary education: a framework for analysis
-
Summer
-
Swagler, R.M. (1978), “Students as consumers of postsecondary education: a framework for analysis”, Journal of Consumer Affairs, Vol. 12, Summer, pp. 126-34.
-
(1978)
Journal of Consumer Affairs
, vol.12
, pp. 126-134
-
-
Swagler, R.M.1
-
35
-
-
0642359395
-
Total quality management in higher education
-
Taylor, A. and Hill, F.M. (1991), “Total quality management in higher education”, International Journal of Educational Management, Vol. 5 No. 5, pp. 4-9.
-
(1991)
International Journal of Educational Management
, vol.5
, Issue.5
, pp. 4-9
-
-
Taylor, A.1
Hill, F.M.2
-
36
-
-
33644500227
-
Implementing TQM in higher education
-
Taylor, A. and Hill, F.M. (1992), “Implementing TQM in higher education”, International Journal of Educational Management, Vol. 6 No. 4, pp. 4-10.
-
(1992)
International Journal of Educational Management
, vol.6
, Issue.4
, pp. 4-10
-
-
Taylor, A.1
Hill, F.M.2
-
37
-
-
84937315893
-
Work-based learning and quality assurance in higher education
-
Winter, R. (1994), “Work-based learning and quality assurance in higher education”, Assessment & Evaluation in Higher Education, Vol. 19 No. 3, pp. 247-57.
-
(1994)
Assessment & Evaluation in Higher Education
, vol.19
, Issue.3
, pp. 247-257
-
-
Winter, R.1
|