HEdPERF versus SERVPERF: The quest for ideal measuring instrument of service quality in higher education sector

Quality Assurance in Education

Volumn 13, Issue 4, 2005, Pages 305-328

  Abdullah, Firdaus ^a  

^a UNIVERSITI TEKNOLOGI MARA   (Malaysia)

Author keywords

Higher education; Performance measurement (quality); Service quality assurance

Indexed keywords

EID: 27844437185     PISSN: 09684883     EISSN: None     Source Type: Journal    
DOI: 10.1108/09684880510626584     Document Type: Article

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