Student perceptions of service quality in a multi-campus higher education system in Spain

Quality Assurance in Education

Volumn 18, Issue 2, 2010, Pages 156-170

  Gallifa, Josep ^a   Batallé, Pere ^b  

^a UNIVERSITAT RAMON LLULL   (Spain)

^b ESADE BUSINESS SCHOOL   (Spain)

Author keywords

Customer service quality; Higher education; Perception; Spain; Students

Indexed keywords

EID: 77951557999     PISSN: 09684883     EISSN: None     Source Type: Journal    
DOI: 10.1108/09684881011035367     Document Type: Article

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