Managing service quality in HE: Is SERVQUAL the answer? Part 1

Managing Service Quality: An International Journal

Volumn 6, Issue 2, 1996, Pages 11-16

  Cuthbert, Peter F ^a  

^a MANCHESTER METROPOLITAN UNIVERSITY   (United Kingdom)

Author keywords

Customers; Feedback; Higher education; Management; Quality assurance; Service quality

Indexed keywords

EID: 84986161342     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604529610109701     Document Type: Article

References (20)

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