The drivers of customer satisfaction and loyalty. The case of Denmark 2000-2002

Total Quality Management and Business Excellence

Volumn 15, Issue 5-6, 2004, Pages 859-868

  Eskildsen, Jacob ^a   Kristensen, Kai ^a   Juhl, Hans Jørn ^a   Østergaard, Peder ^a  

^a AARHUS SCHOOL OF BUSINESS   (Denmark)

Author keywords

Customer satisfaction and loyalty; EPSI rating; PLS

Indexed keywords

EID: 3042530934     PISSN: 14783363     EISSN: None     Source Type: Journal    
DOI: 10.1080/14783360410001680297     Document Type: Conference Paper

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