A SERVQUAL and QFD approach to total quality education: A student perspective

International Journal of Productivity and Performance Management

Volumn 53, Issue 2, 2004, Pages 143-166

  Sahney, Sangeeta ^a   Banwet, D K ^b   Karunes, S ^b  

^a INDIAN INSTITUTE OF TECHNOLOGY ROORKEE   (India)

^b INDIAN INSTITUTE OF TECHNOLOGY DELHI   (India)

Author keywords

Customer requirements; Design of work; Quality; Quality function deployment; SERVQUAL; Total quality management

Indexed keywords

EID: 84986018686     PISSN: 17410401     EISSN: None     Source Type: Journal    
DOI: 10.1108/17410400410515043     Document Type: Article

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