Measuring service quality in higher education: HEdPERF versus SERVPERF

Marketing Intelligence and Planning

Volumn 24, Issue 1, 2006, Pages 31-47

  Abdullah, Firdaus ^a  

^a UNIVERSITI TEKNOLOGI MARA   (Malaysia)

Author keywords

Higher education; Measuring instruments; Service quality assurance

Indexed keywords

EID: 31044435750     PISSN: 02634503     EISSN: None     Source Type: Journal    
DOI: 10.1108/02634500610641543     Document Type: Article

References (47)

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