Measuring Service Quality: Servqual vs. Servperf Scales

Vikalpa

Volumn 29, Issue 2, 2004, Pages 25-38

  Jain, Sanjay K ^a   Gupta, Garima ^a,b  

^a UNIVERSITY OF DELHI   (India)

^b UNIVERSITY OF DELHI   (India)

Author keywords

Diagnostic Ability of Scale; Measurement of Service Quality; Scale Validity and Reliability; Service Quality; Service Quality Scale

Indexed keywords

EID: 85025432930     PISSN: 02560909     EISSN: 23953799     Source Type: Journal    
DOI: 10.1177/0256090920040203     Document Type: Article

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