Evaluating service quality in universities: A service department perspective

Quality Assurance in Education

Volumn 15, Issue 3, 2007, Pages 334-351

  Clarke, Alison ^a   Smith, Gareth ^a   Smith, Alison ^a  

^a LOUGHBOROUGH UNIVERSITY   (United Kingdom)

Author keywords

Communication technologies; Quality; Service levels; SERVQUAL; United Kingdom; Universities

Indexed keywords

EID: 34547131085     PISSN: 09684883     EISSN: None     Source Type: Journal    
DOI: 10.1108/09684880710773200     Document Type: Article

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