메뉴 건너뛰기




Volumn 36, Issue 1, 2019, Pages 29-42

The role of brand personality, self-congruity, and sensory experience in elucidating sky lounge users’ behavior

Author keywords

behavioral intentions; Brand personality; perceived value; self congruity; sensory experience; sky lounge

Indexed keywords


EID: 85050534057     PISSN: 10548408     EISSN: None     Source Type: Journal    
DOI: 10.1080/10548408.2018.1488650     Document Type: Article
Times cited : (69)

References (63)
  • 1
    • 0031478211 scopus 로고    scopus 로고
    • Dimensions of brand personality
    • Aaker, J. L., (1997). Dimensions of brand personality. Journal of Marketing Research, 34(3), 347–356.
    • (1997) Journal of Marketing Research , vol.34 , Issue.3 , pp. 347-356
    • Aaker, J.L.1
  • 2
    • 0033482133 scopus 로고    scopus 로고
    • The malleable self: The role of self-expression in persuasion
    • Aaker, J. L., (1999). The malleable self: The role of self-expression in persuasion. Journal of Marketing Research, 36(1), 45–57.
    • (1999) Journal of Marketing Research , vol.36 , Issue.1 , pp. 45-57
    • Aaker, J.L.1
  • 3
    • 41649112685 scopus 로고
    • Structural equation modeling in practice: A review and recommended two-step approach
    • &
    • Anderson, J. C. & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411–423.
    • (1988) Psychological Bulletin , vol.103 , Issue.3 , pp. 411-423
    • Anderson, J.C.1    Gerbing, D.W.2
  • 4
    • 21344485409 scopus 로고
    • Work and/or fun: Measuring hedonic and utilitarian shopping value
    • Babin, B. J., Darden, W. R., & Griffin, M., (1994). Work and/or fun: Measuring hedonic and utilitarian shopping value. Journal of Consumer Research, 20(4), 644–656.
    • (1994) Journal of Consumer Research , vol.20 , Issue.4 , pp. 644-656
    • Babin, B.J.1    Darden, W.R.2    Griffin, M.3
  • 5
    • 0036004608 scopus 로고    scopus 로고
    • The influence of multiple store environment cues on perceived merchandise value and patronage intentions
    • Baker, J., Parasuraman, A., Grewal, D., & Voss, G. B., (2002). The influence of multiple store environment cues on perceived merchandise value and patronage intentions. Journal of Marketing, 66(2), 120–141.
    • (2002) Journal of Marketing , vol.66 , Issue.2 , pp. 120-141
    • Baker, J.1    Parasuraman, A.2    Grewal, D.3    Voss, G.B.4
  • 6
    • 34249927777 scopus 로고
    • Measuring the hedonic and utilitarian sources of consumer attitudes
    • Batra, R., & Ahtola, O. T., (1990). Measuring the hedonic and utilitarian sources of consumer attitudes. Marketing Letters, 2(2), 159–170.
    • (1990) Marketing Letters , vol.2 , Issue.2 , pp. 159-170
    • Batra, R.1    Ahtola, O.T.2
  • 7
    • 0002866667 scopus 로고
    • Evaluating service encounters: The effects of physical surroundings and employee responses
    • Bitner, M. J., (1990). Evaluating service encounters: The effects of physical surroundings and employee responses. Journal of Marketing, 54(2), 69–82.
    • (1990) Journal of Marketing , vol.54 , Issue.2 , pp. 69-82
    • Bitner, M.J.1
  • 8
    • 0001926055 scopus 로고
    • Servicescapes: The impact of physical surroundings on customers and employees
    • Bitner, M. J., (1992). Servicescapes: The impact of physical surroundings on customers and employees. Journal of Marketing, 56(2), 57–71.
    • (1992) Journal of Marketing , vol.56 , Issue.2 , pp. 57-71
    • Bitner, M.J.1
  • 9
    • 0000429475 scopus 로고
    • A multistage model of customers’ assessments of service quality and value
    • Bolton, R. N., & Drew, J. H., (1991). A multistage model of customers’ assessments of service quality and value. Journal of Consumer Research, 17(4), 375–384.
    • (1991) Journal of Consumer Research , vol.17 , Issue.4 , pp. 375-384
    • Bolton, R.N.1    Drew, J.H.2
  • 10
    • 85017109032 scopus 로고    scopus 로고
    • Investigating the key drivers of traveler loyalty in the airport lounge setting
    • Chua, B.-L., Lee, S., Kim, H.-C., & Han, H., (2017). Investigating the key drivers of traveler loyalty in the airport lounge setting. Asia Pacific Journal of Tourism Research, 22(6), 651–665.
    • (2017) Asia Pacific Journal of Tourism Research , vol.22 , Issue.6 , pp. 651-665
    • Chua, B.-L.1    Lee, S.2    Kim, H.-C.3    Han, H.4
  • 11
    • 0011534815 scopus 로고
    • Exploring the concept of affective quality: Expanding the concept of retail personality
    • Darden, W. R., & Babin, B. J., (1994). Exploring the concept of affective quality: Expanding the concept of retail personality. Journal of Business Research, 29(2), 101–109.
    • (1994) Journal of Business Research , vol.29 , Issue.2 , pp. 101-109
    • Darden, W.R.1    Babin, B.J.2
  • 12
    • 84875631011 scopus 로고    scopus 로고
    • Modeling utilitarian-hedonic dual mediation (UHDM) in the purchase and use of games
    • Davis, R., Lang, B., & Gautam, N., (2013). Modeling utilitarian-hedonic dual mediation (UHDM) in the purchase and use of games. Internet Research, 23(2), 229–256.
    • (2013) Internet Research , vol.23 , Issue.2 , pp. 229-256
    • Davis, R.1    Lang, B.2    Gautam, N.3
  • 13
    • 0000723634 scopus 로고
    • Effects of price, brand, and store information on buyers’ product evaluations
    • Dodds, W. B., Monroe, K. B., & Grewal, D., (1991). Effects of price, brand, and store information on buyers’ product evaluations. Journal of Marketing Research, 28(3), 307–319.
    • (1991) Journal of Marketing Research , vol.28 , Issue.3 , pp. 307-319
    • Dodds, W.B.1    Monroe, K.B.2    Grewal, D.3
  • 14
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • Fornell, C., & Larcker, D. F., (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50.
    • (1981) Journal of Marketing Research , vol.18 , Issue.1 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 15
    • 0002436515 scopus 로고
    • Consumer self-concept, symbolism and market behavior: A theoretical approach
    • Grubb, E. L., & Grathwohl, H. L., (1967). Consumer self-concept, symbolism and market behavior: A theoretical approach. Journal of Marketing, 31(4), 22–27.
    • (1967) Journal of Marketing , vol.31 , Issue.4 , pp. 22-27
    • Grubb, E.L.1    Grathwohl, H.L.2
  • 16
    • 71549138071 scopus 로고    scopus 로고
    • Perceived values, satisfaction, and behavioral intentions: The role of familiarity in Korean restaurants
    • Ha, J., & Jang, S. C., (2010). Perceived values, satisfaction, and behavioral intentions: The role of familiarity in Korean restaurants. International Journal of Hospitality Management, 29(1), 2–13.
    • (2010) International Journal of Hospitality Management , vol.29 , Issue.1 , pp. 2-13
    • Ha, J.1    Jang, S.C.2
  • 18
    • 84859899019 scopus 로고    scopus 로고
    • Key factors driving customers’ word-of-mouth intentions in full-service restaurants: The moderating role of switching costs
    • Han, H., & Ryu, K., (2012). Key factors driving customers’ word-of-mouth intentions in full-service restaurants: The moderating role of switching costs. Cornell Hospitality Quarterly, 53(2), 96–109.
    • (2012) Cornell Hospitality Quarterly , vol.53 , Issue.2 , pp. 96-109
    • Han, H.1    Ryu, K.2
  • 19
    • 84859861557 scopus 로고    scopus 로고
    • Passengers’ perceptions of airline lounges: Importance of attributes that determine usage and service quality measurement
    • Han, S., Ham, S., Yang, I., & Baek, S., (2012). Passengers’ perceptions of airline lounges: Importance of attributes that determine usage and service quality measurement. Tourism Management, 33(5), 1103–1111.
    • (2012) Tourism Management , vol.33 , Issue.5 , pp. 1103-1111
    • Han, S.1    Ham, S.2    Yang, I.3    Baek, S.4
  • 20
    • 22544443614 scopus 로고    scopus 로고
    • Assessing the human element in service personality formation: Personality congruency and the five factor model
    • Harris, E. G., & Fleming, D. E., (2005). Assessing the human element in service personality formation: Personality congruency and the five factor model. Journal of Services Marketing, 19(4), 187–198.
    • (2005) Journal of Services Marketing , vol.19 , Issue.4 , pp. 187-198
    • Harris, E.G.1    Fleming, D.E.2
  • 21
    • 0030099986 scopus 로고    scopus 로고
    • Employee performance cues in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions
    • Hartline, M. D., & Jones, K. C., (1996). Employee performance cues in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions. Journal of Business Research, 35(3), 207–215.
    • (1996) Journal of Business Research , vol.35 , Issue.3 , pp. 207-215
    • Hartline, M.D.1    Jones, K.C.2
  • 22
    • 85032068371 scopus 로고
    • Methodology review: Assessing unidimensionality of tests and ltenls
    • Hattie, J., (1985). Methodology review: Assessing unidimensionality of tests and ltenls. Applied Psychological Measurement, 9, 139–164.
    • (1985) Applied Psychological Measurement , vol.9 , pp. 139-164
    • Hattie, J.1
  • 23
    • 84986820804 scopus 로고
    • Self-concept and advertising effectiveness: The influence of congruency, conspicuousness, and response mode
    • Hong, J. W., & Zinkhan, G. W., (1995). Self-concept and advertising effectiveness: The influence of congruency, conspicuousness, and response mode. Psychology & Marketing, 12(1), 53–77.
    • (1995) Psychology & Marketing , vol.12 , Issue.1 , pp. 53-77
    • Hong, J.W.1    Zinkhan, G.W.2
  • 24
    • 84995691203 scopus 로고    scopus 로고
    • First-class airline travelers’ tendency to seek uniqueness: How does it influence their purchase of expensive tickets?
    • Hwang, J., & Hyun, S., (2017). First-class airline travelers’ tendency to seek uniqueness: How does it influence their purchase of expensive tickets? Journal of Travel & Tourism Marketing, 34(7), 935–947.
    • (2017) Journal of Travel & Tourism Marketing , vol.34 , Issue.7 , pp. 935-947
    • Hwang, J.1    Hyun, S.2
  • 25
    • 84869753985 scopus 로고    scopus 로고
    • The antecedents and consequences of brand prestige in luxury restaurants
    • Hwang, J., & Hyun, S. S., (2012). The antecedents and consequences of brand prestige in luxury restaurants. Asia Pacific Journal of Tourism Research, 17(6), 656–683.
    • (2012) Asia Pacific Journal of Tourism Research , vol.17 , Issue.6 , pp. 656-683
    • Hwang, J.1    Hyun, S.S.2
  • 26
    • 85037035449 scopus 로고    scopus 로고
    • The antecedents and consequences of golf tournament spectators’ memorable brand experiences
    • Hwang, J., & Lee, K., (2017). The antecedents and consequences of golf tournament spectators’ memorable brand experiences. Journal of Destination Marketing and Management. doi:10.1016/j.jdmm.2017.09.001
    • (2017) Journal of Destination Marketing and Management
    • Hwang, J.1    Lee, K.2
  • 27
    • 84887586899 scopus 로고    scopus 로고
    • Personality, satisfaction, image, ambience, and loyalty: Testing their relationships in the hotel industry
    • Jani, D., & Han, H., (2014). Personality, satisfaction, image, ambience, and loyalty: Testing their relationships in the hotel industry. International Journal of Hospitality Management, 37(February), 11–20.
    • (2014) International Journal of Hospitality Management , vol.37 , Issue.February , pp. 11-20
    • Jani, D.1    Han, H.2
  • 28
    • 21144478550 scopus 로고
    • Conceptualizing, measuring, and managing customer-based brand equity
    • Keller, K. L., (1993). Conceptualizing, measuring, and managing customer-based brand equity. Journal of Marketing, 57(1), 1–22.
    • (1993) Journal of Marketing , vol.57 , Issue.1 , pp. 1-22
    • Keller, K.L.1
  • 29
    • 79751528085 scopus 로고    scopus 로고
    • The effects of customers’ perceptions of brand personality in casual theme restaurants
    • Kim, D., Magnini, V. P., & Singal, M., (2011). The effects of customers’ perceptions of brand personality in casual theme restaurants. International Journal of Hospitality Management, 30(2), 448–458.
    • (2011) International Journal of Hospitality Management , vol.30 , Issue.2 , pp. 448-458
    • Kim, D.1    Magnini, V.P.2    Singal, M.3
  • 30
    • 84880691166 scopus 로고    scopus 로고
    • The effects of cognitive, affective, and sensory attributes on hotel choice
    • Kim, D., & Perdue, R. R., (2013). The effects of cognitive, affective, and sensory attributes on hotel choice. International Journal of Hospitality Management, 35(December), 246–257.
    • (2013) International Journal of Hospitality Management , vol.35 , Issue.December , pp. 246-257
    • Kim, D.1    Perdue, R.R.2
  • 31
    • 84945351336 scopus 로고    scopus 로고
    • Understanding airline travelers’ perceptions of well-being: The role of cognition, emotion, and sensory experiences in airline lounges
    • Kim, H. C., Chua, B.-L., Lee, S., Boo, H. C., & Han, H., (2016). Understanding airline travelers’ perceptions of well-being: The role of cognition, emotion, and sensory experiences in airline lounges. Journal of Travel and Tourism Marketing, 33(9), 1213–1234.
    • (2016) Journal of Travel and Tourism Marketing , vol.33 , Issue.9 , pp. 1213-1234
    • Kim, H.C.1    Chua, B.-L.2    Lee, S.3    Boo, H.C.4    Han, H.5
  • 33
    • 0001943906 scopus 로고
    • Atmospherics as a marketing tool
    • Kotler, P., (1973). Atmospherics as a marketing tool. Journal of Retailing, 49(4), 48–64.
    • (1973) Journal of Retailing , vol.49 , Issue.4 , pp. 48-64
    • Kotler, P.1
  • 36
    • 77949334091 scopus 로고    scopus 로고
    • Examining antecedents and consequences of brand personality in the upper-upscale business hotel segment
    • Lee, J.-S., & Back, K.-J., (2010). Examining antecedents and consequences of brand personality in the upper-upscale business hotel segment. Journal of Travel & Tourism Marketing, 27(2), 132–145.
    • (2010) Journal of Travel & Tourism Marketing , vol.27 , Issue.2 , pp. 132-145
    • Lee, J.-S.1    Back, K.-J.2
  • 37
    • 85034827660 scopus 로고    scopus 로고
    • Shaping and enhancing airport lounge experiences: The application of brand personality and image congruity theories
    • Lee, S., Chua, B. L., Kim, H. C., & Han, H., (2017). Shaping and enhancing airport lounge experiences: The application of brand personality and image congruity theories. International Journal of Contemporary Hospitality Management, 29(11), 2901–2920.
    • (2017) International Journal of Contemporary Hospitality Management , vol.29 , Issue.11 , pp. 2901-2920
    • Lee, S.1    Chua, B.L.2    Kim, H.C.3    Han, H.4
  • 38
    • 70349204650 scopus 로고    scopus 로고
    • Family restaurant brand personality and its impact on customer’s emotion, satisfaction, and brand loyalty
    • Lee, Y.-K., Back, K.-J., & Kim, J.-Y., (2009). Family restaurant brand personality and its impact on customer’s emotion, satisfaction, and brand loyalty. Journal of Hospitality & Tourism Research, 33(3), 305–328.
    • (2009) Journal of Hospitality & Tourism Research , vol.33 , Issue.3 , pp. 305-328
    • Lee, Y.-K.1    Back, K.-J.2    Kim, J.-Y.3
  • 39
    • 38649092455 scopus 로고    scopus 로고
    • Hedonic vs. utilitarian consumption: A cross-cultural perspective based on cultural conditioning
    • Lim, E. A. C., & Ang, S. H., (2008). Hedonic vs. utilitarian consumption: A cross-cultural perspective based on cultural conditioning. Journal of Business Research, 61(3), 225–232.
    • (2008) Journal of Business Research , vol.61 , Issue.3 , pp. 225-232
    • Lim, E.A.C.1    Ang, S.H.2
  • 40
    • 77954405388 scopus 로고    scopus 로고
    • The interactive effect of Gestalt situations and arousal seeking tendency on customers’ emotional responses: Matching color and music to specific servicescapes
    • Lin, Y. I., (2010). The interactive effect of Gestalt situations and arousal seeking tendency on customers’ emotional responses: Matching color and music to specific servicescapes. Journal of Services Marketing, 24(4), 294–304.
    • (2010) Journal of Services Marketing , vol.24 , Issue.4 , pp. 294-304
    • Lin, Y.I.1
  • 41
    • 85013212284 scopus 로고    scopus 로고
    • Saving golf courses from business troubles
    • Lyu, S., & Hwang, J., (2017). Saving golf courses from business troubles. Journal of Travel & Tourism Marketing, 34(8), 1089–1100.
    • (2017) Journal of Travel & Tourism Marketing , vol.34 , Issue.8 , pp. 1089-1100
    • Lyu, S.1    Hwang, J.2
  • 42
    • 79959372122 scopus 로고    scopus 로고
    • Emotional brand attachment and brand personality: The relative importance of the actual and the ideal self
    • Malär, L., Krohmer, H., Hoyer, W. D., & Nyffenegger, B., (2011). Emotional brand attachment and brand personality: The relative importance of the actual and the ideal self. Journal of Marketing, 75(4), 35–52.
    • (2011) Journal of Marketing , vol.75 , Issue.4 , pp. 35-52
    • Malär, L.1    Krohmer, H.2    Hoyer, W.D.3    Nyffenegger, B.4
  • 43
    • 85009700170 scopus 로고    scopus 로고
    • Accounting for temporality in servicescape effects on consumers’ service evaluations
    • Namasivayam, K., & Lin, I. Y., (2004). Accounting for temporality in servicescape effects on consumers’ service evaluations. Journal of Foodservice Business Research, 7(1), 5–22.
    • (2004) Journal of Foodservice Business Research , vol.7 , Issue.1 , pp. 5-22
    • Namasivayam, K.1    Lin, I.Y.2
  • 44
    • 33750629055 scopus 로고    scopus 로고
    • The effects of utilitarian and hedonic online shopping value on consumer preference and intentions
    • Overby, J. W., & Lee, U.-J., (2006). The effects of utilitarian and hedonic online shopping value on consumer preference and intentions. Journal of Business Research, 59(10–11), 1160–1166.
    • (2006) Journal of Business Research , vol.59 , Issue.10-11 , pp. 1160-1166
    • Overby, J.W.1    Lee, U.-J.2
  • 45
    • 1142303134 scopus 로고    scopus 로고
    • Efficient or enjoyable? Consumer values of eating-out and fast food restaurant consumption in Korea
    • Park, C., (2004). Efficient or enjoyable? Consumer values of eating-out and fast food restaurant consumption in Korea. International Journal of Hospitality Management, 23(1), 87–94.
    • (2004) International Journal of Hospitality Management , vol.23 , Issue.1 , pp. 87-94
    • Park, C.1
  • 46
    • 84859364312 scopus 로고    scopus 로고
    • Congruence between brand personality and self-image, and the mediating roles of satisfaction and consumer-brand relationship on brand loyalty
    • Park, S. Y., & Lee, E. M., (2005). Congruence between brand personality and self-image, and the mediating roles of satisfaction and consumer-brand relationship on brand loyalty. Asia Pacific Advances in Consumer Research, 6, 39–45.
    • (2005) Asia Pacific Advances in Consumer Research , vol.6 , pp. 39-45
    • Park, S.Y.1    Lee, E.M.2
  • 47
    • 69349100821 scopus 로고    scopus 로고
    • A comparison of brand personality and brand user-imagery congruence
    • Parker, B. T., (2009). A comparison of brand personality and brand user-imagery congruence. Journal of Consumer Marketing, 26(3), 175–184.
    • (2009) Journal of Consumer Marketing , vol.26 , Issue.3 , pp. 175-184
    • Parker, B.T.1
  • 48
    • 30744474404 scopus 로고    scopus 로고
    • Brand personality and consumer self-expression: Single or dual carriageway?
    • Phau, I., & Lau, K. C., (2001). Brand personality and consumer self-expression: Single or dual carriageway? Journal of Brand Management, 8(6), 428–444.
    • (2001) Journal of Brand Management , vol.8 , Issue.6 , pp. 428-444
    • Phau, I.1    Lau, K.C.2
  • 49
    • 79955134816 scopus 로고    scopus 로고
    • New or repeat customers: How does physical environment influence their restaurant experience?
    • Ryu, K., & Han, H., (2011). New or repeat customers: How does physical environment influence their restaurant experience? International Journal of Hospitality Management, 30(3), 599–611.
    • (2011) International Journal of Hospitality Management , vol.30 , Issue.3 , pp. 599-611
    • Ryu, K.1    Han, H.2
  • 50
    • 77951460752 scopus 로고    scopus 로고
    • Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast-casual restaurant industry
    • Ryu, K., Han, H., & Jang, S., (2010). Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast-casual restaurant industry. International Journal of Contemporary Hospitality Management, 22(3), 416–432.
    • (2010) International Journal of Contemporary Hospitality Management , vol.22 , Issue.3 , pp. 416-432
    • Ryu, K.1    Han, H.2    Jang, S.3
  • 51
    • 43849112991 scopus 로고    scopus 로고
    • The effect of environmental perceptions on behavioral intentions through emotions: The case of upscale restaurants
    • Ryu, K., & Jang, S. C., (2007). The effect of environmental perceptions on behavioral intentions through emotions: The case of upscale restaurants. Journal of Hospitality and Tourism Research, 31(1), 56–72.
    • (2007) Journal of Hospitality and Tourism Research , vol.31 , Issue.1 , pp. 56-72
    • Ryu, K.1    Jang, S.C.2
  • 52
  • 54
    • 0001561946 scopus 로고
    • Self-concept in consumer behavior: A critical review
    • Sirgy, M. J., (1982). Self-concept in consumer behavior: A critical review. Journal of Consumer Research, 9(3), 287–330.
    • (1982) Journal of Consumer Research , vol.9 , Issue.3 , pp. 287-330
    • Sirgy, M.J.1
  • 56
    • 0034084349 scopus 로고    scopus 로고
    • Destination image, self-congruity, and travel behavior: Toward an integrative model
    • Sirgy, M. J., & Su, C., (2000). Destination image, self-congruity, and travel behavior: Toward an integrative model. Journal of Travel Research, 38(4), 340–352.
    • (2000) Journal of Travel Research , vol.38 , Issue.4 , pp. 340-352
    • Sirgy, M.J.1    Su, C.2
  • 58
    • 85021435653 scopus 로고    scopus 로고
    • Effects of brand personality dimensions on consumers’ perceived self-image congruity and functional congruity with hotel brands
    • Su, N., & Reynolds, D., (2017). Effects of brand personality dimensions on consumers’ perceived self-image congruity and functional congruity with hotel brands. International Journal of Hospitality Management, 66, 1–12.
    • (2017) International Journal of Hospitality Management , vol.66 , pp. 1-12
    • Su, N.1    Reynolds, D.2
  • 60
    • 78649875892 scopus 로고    scopus 로고
    • Brand personality of tourist destinations: An application of self-congruity theory
    • Usakli, A., & Baloglu, S., (2011). Brand personality of tourist destinations: An application of self-congruity theory. Tourism Management, 32(1), 114–127.
    • (2011) Tourism Management , vol.32 , Issue.1 , pp. 114-127
    • Usakli, A.1    Baloglu, S.2
  • 61
    • 0041851515 scopus 로고    scopus 로고
    • Measuring the hedonic and utilitarian dimensions of consumer attitude
    • Voss, K. E., Spangenberg, E. R., & Grohmann, B., (2003). Measuring the hedonic and utilitarian dimensions of consumer attitude. Journal of Marketing Research, 40(3), 310–320.
    • (2003) Journal of Marketing Research , vol.40 , Issue.3 , pp. 310-320
    • Voss, K.E.1    Spangenberg, E.R.2    Grohmann, B.3
  • 62
    • 0002667763 scopus 로고
    • Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence
    • Zeithaml, V. A., (1988). Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence. Journal of Marketing, 52(3), 2–22.
    • (1988) Journal of Marketing , vol.52 , Issue.3 , pp. 2-22
    • Zeithaml, V.A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.