New or repeat customers: How does physical environment influence their restaurant experience?

International Journal of Hospitality Management

Volumn 30, Issue 3, 2011, Pages 599-611

  Ryu, Kisang ^a   Han, Heesup ^b  

^a Sejong University   (South Korea)

^b Dong A University   (South Korea)

Author keywords

Customer loyalty; Customer satisfaction; Disconfirmation; First time and repeat customers; Physical environment; Upscale restaurant

Indexed keywords

EID: 79955134816     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2010.11.004     Document Type: Article

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