-
1
-
-
0035540340
-
Sometimes it just feels right: The differential weighting of affect-consistent and affect-inconsistent product information
-
R.Adaval, (2001). Sometimes it just feels right:The differential weighting of affect-consistent and affect-inconsistent product information. Journal of Consumer Research, 28(1), 1–17. doi:10.1086/321944
-
(2001)
Journal of Consumer Research
, vol.28
, Issue.1
, pp. 1-17
-
-
Adaval, R.1
-
2
-
-
41649112685
-
Structural equation modeling in practice: A review and recommended two-step approach
-
J.C.Anderson, & D.W.Gerbing, (1988). Structural equation modeling in practice:A review and recommended two-step approach. Psychological Bulletin, 103(3), 411–423. doi:10.1037/0033-2909.103.3.411
-
(1988)
Psychological Bulletin
, vol.103
, Issue.3
, pp. 411-423
-
-
Anderson, J.C.1
Gerbing, D.W.2
-
3
-
-
0034239390
-
Atmospheric affect as a tool for creating value and gaining share of customer
-
B.J.Babin, & J.S.Attaway, (2000). Atmospheric affect as a tool for creating value and gaining share of customer. Journal of Business Research, 49(2), 91–99. doi:10.1016/S0148-2963(99)00011-9
-
(2000)
Journal of Business Research
, vol.49
, Issue.2
, pp. 91-99
-
-
Babin, B.J.1
Attaway, J.S.2
-
4
-
-
0043195428
-
Seeking something different? A model of schema typicality, consumer affect, purchase intentions and perceived shopping value
-
B.J.Babin, & L.Babin, (2001). Seeking something different? A model of schema typicality, consumer affect, purchase intentions and perceived shopping value. Journal of Business Research, 54(2), 89–96. doi:10.1016/S0148-2963(99)00095-8
-
(2001)
Journal of Business Research
, vol.54
, Issue.2
, pp. 89-96
-
-
Babin, B.J.1
Babin, L.2
-
5
-
-
21344485409
-
Work and/or fun: Measuring hedonic and utilitarian shopping value
-
B.J.Babin, W.R.Darden, & M.Griffin, (1994). Work and/or fun:Measuring hedonic and utilitarian shopping value. Journal of Consumer Research, 20(4), 644–656. doi:10.1086/jcr.1994.20.issue-4
-
(1994)
Journal of Consumer Research
, vol.20
, Issue.4
, pp. 644-656
-
-
Babin, B.J.1
Darden, W.R.2
Griffin, M.3
-
6
-
-
0001422060
-
Organizational theories: Some criteria for evaluation
-
S.B.Bacharach, (1989). Organizational theories:Some criteria for evaluation. The Academy of Management Review, 14(4), 496–515.
-
(1989)
The Academy of Management Review
, vol.14
, Issue.4
, pp. 496-515
-
-
Bacharach, S.B.1
-
7
-
-
0002705873
-
The role of the environment in marketing services: The consumer perspective
-
J.Baker, (1986). The role of the environment in marketing services:The consumer perspective. The Services Challenge:Integrating for Competitive Advantage, 1(1), 79–84.
-
(1986)
The Services Challenge: Integrating for Competitive Advantage
, vol.1
, Issue.1
, pp. 79-84
-
-
Baker, J.1
-
8
-
-
0001427667
-
An experimental approach to making retail store environmental decisions
-
J.Baker, M.Levy, & D.Grewal, (1992). An experimental approach to making retail store environmental decisions. Journal of Retailing, 68(4), 445–460.
-
(1992)
Journal of Retailing
, vol.68
, Issue.4
, pp. 445-460
-
-
Baker, J.1
Levy, M.2
Grewal, D.3
-
9
-
-
0023020183
-
The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations
-
R.M.Baron, & D.A.Kenny, (1986). The moderator-mediator variable distinction in social psychological research:Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173–1182.
-
(1986)
Journal of Personality and Social Psychology
, vol.51
, Issue.6
, pp. 1173-1182
-
-
Baron, R.M.1
Kenny, D.A.2
-
10
-
-
46949105576
-
The impact of experiential consumption cognitions and emotions on behavioral intentions
-
J.E.Bigné, A.S.Mattila, & L.Andreu, (2008). The impact of experiential consumption cognitions and emotions on behavioral intentions. Journal of Services Marketing, 22(4), 303–315. doi:10.1108/08876040810881704
-
(2008)
Journal of Services Marketing
, vol.22
, Issue.4
, pp. 303-315
-
-
Bigné, J.E.1
Mattila, A.S.2
Andreu, L.3
-
11
-
-
0001926055
-
Servicescapes: The impact of physical surroundings on customers and employees
-
M.J.Bitner, (1992). Servicescapes:The impact of physical surroundings on customers and employees. Journal of Marketing, 56(2), 57–71. doi:10.2307/1252042
-
(1992)
Journal of Marketing
, vol.56
, Issue.2
, pp. 57-71
-
-
Bitner, M.J.1
-
12
-
-
0010836179
-
Searching for a consensus on the antecedent role of service quality and satisfaction: An exploratory cross-national study
-
M.K.Brady, & C.J.Robertson, (2001). Searching for a consensus on the antecedent role of service quality and satisfaction:An exploratory cross-national study. Journal of Business Research, 51(1), 53–60. doi:10.1016/S0148-2963(99)00041-7
-
(2001)
Journal of Business Research
, vol.51
, Issue.1
, pp. 53-60
-
-
Brady, M.K.1
Robertson, C.J.2
-
14
-
-
43749095643
-
Explore airlines’ brand niches through measuring passengers’ repurchase motivation - an application of Rasch measurement
-
H.L.Chang, & C.H.Yang, (2008). Explore airlines’ brand niches through measuring passengers’ repurchase motivation - an application of Rasch measurement. Journal of Air Transport Management, 14(3), 105–112. doi:10.1016/j.jairtraman.2008.02.004
-
(2008)
Journal of Air Transport Management
, vol.14
, Issue.3
, pp. 105-112
-
-
Chang, H.L.1
Yang, C.H.2
-
15
-
-
13244259631
-
The impact of perceived physical environments on customers’ satisfaction and return intentions
-
K.Chang, (2000). The impact of perceived physical environments on customers’ satisfaction and return intentions. Journal of Professional Services Marketing, 21(2), 75–85. doi:10.1300/J090v21n02_06
-
(2000)
Journal of Professional Services Marketing
, vol.21
, Issue.2
, pp. 75-85
-
-
Chang, K.1
-
16
-
-
11844261524
-
How emotions mediate the effects of perceived justice on loyalty in service recovery situations: An empirical study
-
J.C.Chebat, & W.Slusarczyk, (2005). How emotions mediate the effects of perceived justice on loyalty in service recovery situations:An empirical study. Journal of Business Research, 58(5), 664–673. doi:10.1016/j.jbusres.2003.09.005
-
(2005)
Journal of Business Research
, vol.58
, Issue.5
, pp. 664-673
-
-
Chebat, J.C.1
Slusarczyk, W.2
-
17
-
-
0000375425
-
An investigation into the determinants of customer satisfaction
-
G.A.Churchill, & C.Surprenant, (1982). An investigation into the determinants of customer satisfaction. Journal of Marketing Research, 19(4), 491–504. doi:10.2307/3151722
-
(1982)
Journal of Marketing Research
, vol.19
, Issue.4
, pp. 491-504
-
-
Churchill, G.A.1
Surprenant, C.2
-
18
-
-
0000724127
-
Affect and consumer behavior
-
Robertson T.S., Kassarjian H.H., (eds), Englewood Cliffs, NJ: Prentice Hall
-
J.B.Cohen, & C.S.Areni, (1991). Affect and consumer behavior. In T.S.Robertson & H.H.Kassarjian (Eds.), Handbook of consumer theory and research (pp. 188–240). Englewood Cliffs, NJ:Prentice Hall.
-
(1991)
Handbook of consumer theory and research
, pp. 188-240
-
-
Cohen, J.B.1
Areni, C.S.2
-
19
-
-
0002704641
-
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
-
J.J.Cronin, M.K.Brady, & G.T.M.Hult, (2000). Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193–218. doi:10.1016/S0022-4359(00)00028-2
-
(2000)
Journal of Retailing
, vol.76
, Issue.2
, pp. 193-218
-
-
Cronin, J.J.1
Brady, M.K.2
Hult, G.T.M.3
-
20
-
-
33745771092
-
The effect of service evaluations on behavioral intentions and quality of life
-
T.S.Dagger, & J.C.Sweeney, (2006). The effect of service evaluations on behavioral intentions and quality of life. Journal of Service Research, 9(1), 3–18. doi:10.1177/1094670506289528
-
(2006)
Journal of Service Research
, vol.9
, Issue.1
, pp. 3-18
-
-
Dagger, T.S.1
Sweeney, J.C.2
-
21
-
-
85028169846
-
Servicescape elements, customer predispositions and service experience: The case of theme park visitors
-
P.Dong, & N.Y.M.Siu, (2013). Servicescape elements, customer predispositions and service experience:The case of theme park visitors. Tourism Management, 36(June), 541–551. doi:10.1016/j.tourman.2012.09.004
-
(2013)
Tourism Management
, vol.36
, Issue.June
, pp. 541-551
-
-
Dong, P.1
Siu, N.Y.M.2
-
22
-
-
84876734375
-
Shopping well-being at the mall: Construct, antecedents, and consequences
-
K.El Hedhli, J.C.Chebat, & M.J.Sirgy, (2013). Shopping well-being at the mall:Construct, antecedents, and consequences. Journal of Business Research, 66(7), 856–863. doi:10.1016/j.jbusres.2011.06.011
-
(2013)
Journal of Business Research
, vol.66
, Issue.7
, pp. 856-863
-
-
El Hedhli, K.1
Chebat, J.C.2
Sirgy, M.J.3
-
23
-
-
0002178179
-
Some basic issues regarding dual-process theories from the perspective of cognitive-experiential self-theory. In
-
Chaiken S., Trope Y., (eds), New York, NY: Guilford Press
-
S.Epstein, & R.Pacini, (1999). Some basic issues regarding dual-process theories from the perspective of cognitive-experiential self-theory. In S.Chaiken & Y.Trope (Eds.), Dual-process theories in social psychology (pp. 462–482). New York, NY:Guilford Press.
-
(1999)
Dual-process theories in social psychology
-
-
Epstein, S.1
Pacini, R.2
-
24
-
-
34249078531
-
An integrative framework capturing experiential and utilitarian shopping experience
-
A.M.Fiore, & J.Kim, (2007). An integrative framework capturing experiential and utilitarian shopping experience. International Journal of Retail & Distribution Management, 35(6), 421–442. doi:10.1108/09590550710750313
-
(2007)
International Journal of Retail & Distribution Management
, vol.35
, Issue.6
, pp. 421-442
-
-
Fiore, A.M.1
Kim, J.2
-
25
-
-
84987985988
-
Evaluating structural equation models with unobservable variables and measurement error
-
C.Fornell, & D.F.Larcker, (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50.
-
(1981)
Journal of Marketing Research
, vol.18
, Issue.1
, pp. 39-50
-
-
Fornell, C.1
Larcker, D.F.2
-
26
-
-
13244256919
-
The service quality-loyalty relationship in retail services: Does commitment matter?
-
G.Fullerton, (2005). The service quality-loyalty relationship in retail services:Does commitment matter?. Journal of Retailing and Consumer Services, 12(2), 99–111. doi:10.1016/j.jretconser.2004.04.001
-
(2005)
Journal of Retailing and Consumer Services
, vol.12
, Issue.2
, pp. 99-111
-
-
Fullerton, G.1
-
27
-
-
32044466720
-
Value dimensions, perceived value, satisfaction and loyalty: An investigation of university students’ travel behavior
-
M.G.Gallarza, & I.G.Saura, (2006). Value dimensions, perceived value, satisfaction and loyalty:An investigation of university students’ travel behavior. Tourism Management, 27(3), 437–452. doi:10.1016/j.tourman.2004.12.002
-
(2006)
Tourism Management
, vol.27
, Issue.3
, pp. 437-452
-
-
Gallarza, M.G.1
Saura, I.G.2
-
28
-
-
0002522631
-
The relationship between quality, satisfaction, and recommending behavior in lodging decisions
-
J.M.Getty, & K.N.Thompson, (1995). The relationship between quality, satisfaction, and recommending behavior in lodging decisions. Journal of Hospitality & Leisure Marketing, 2(3), 3–22. doi:10.1300/J150v02n03_02
-
(1995)
Journal of Hospitality & Leisure Marketing
, vol.2
, Issue.3
, pp. 3-22
-
-
Getty, J.M.1
Thompson, K.N.2
-
29
-
-
1442289487
-
Holiday taking and the sense of well-being
-
D.Gilbert, & J.Abdullah, (2004). Holiday taking and the sense of well-being. Annals of Tourism Research, 31(1), 103–121. doi:10.1016/j.annals.2003.06.001
-
(2004)
Annals of Tourism Research
, vol.31
, Issue.1
, pp. 103-121
-
-
Gilbert, D.1
Abdullah, J.2
-
30
-
-
80053948653
-
Positive emotions: The connection between customer quality evaluations and loyalty
-
E.Gracia, A.B.Bakker, & R.M.Grau, (2011). Positive emotions:The connection between customer quality evaluations and loyalty. Cornell Hospitality Quarterly, 52(4), 458–465. doi:10.1177/1938965510395379
-
(2011)
Cornell Hospitality Quarterly
, vol.52
, Issue.4
, pp. 458-465
-
-
Gracia, E.1
Bakker, A.B.2
Grau, R.M.3
-
31
-
-
62149130069
-
Customer experience management in retailing: An organizing framework
-
D.Grewal, M.Levy, & V.Kumar, (2009). Customer experience management in retailing:An organizing framework. Journal of Retailing, 85(1), 1–14. doi:10.1016/j.jretai.2009.01.001
-
(2009)
Journal of Retailing
, vol.85
, Issue.1
, pp. 1-14
-
-
Grewal, D.1
Levy, M.2
Kumar, V.3
-
32
-
-
84859700123
-
Consumer well-being (CWB): The effects of self-image congruence, brand-community belongingness, brand loyalty, and consumption recency
-
S.Grzeskowiak, & M.J.Sirgy, (2007). Consumer well-being (CWB):The effects of self-image congruence, brand-community belongingness, brand loyalty, and consumption recency. Applied Research Quality Life, 2(4), 289–304. doi:10.1007/s11482-008-9043-9
-
(2007)
Applied Research Quality Life
, vol.2
, Issue.4
-
-
Grzeskowiak, S.1
Sirgy, M.J.2
-
33
-
-
61849147750
-
The hedonic and utilitarian dimension of attendees’ attitudes toward festivals
-
D.Gursoy, E.R.Spangenberg, & D.G.Rutherford, (2006). The hedonic and utilitarian dimension of attendees’ attitudes toward festivals. Journal of Hospitality and Tourism Research, 30(3), 279–294. doi:10.1177/1096348006287162
-
(2006)
Journal of Hospitality and Tourism Research
, vol.30
, Issue.3
, pp. 279-294
-
-
Gursoy, D.1
Spangenberg, E.R.2
Rutherford, D.G.3
-
34
-
-
71549138071
-
Perceived values, satisfaction, and behavioral intentions: The role of familiarity in Korean restaurants
-
J.Ha, & S.Jang, (2010). Perceived values, satisfaction, and behavioral intentions:The role of familiarity in Korean restaurants. International Journal of Hospitality Management, 29(1), 2–13. doi:10.1016/j.ijhm.2009.03.009
-
(2010)
International Journal of Hospitality Management
, vol.29
, Issue.1
, pp. 2-13
-
-
Ha, J.1
Jang, S.2
-
35
-
-
0003506109
-
-
Upper Saddle River, NJ: Prentice Hall
-
J.F.Hair, W.C.Black, B.J.Babin, & R.E.Anderson, (2010). Multivariate data analysis. Upper Saddle River, NJ:Prentice Hall.
-
(2010)
Multivariate data analysis
-
-
Hair, J.F.1
Black, W.C.2
Babin, B.J.3
Anderson, R.E.4
-
36
-
-
84859861557
-
Passengers’ perceptions of airline lounges: Importance of attributes that determine usage and service quality measurement
-
S.Han, S.Ham, I.Yang, & S.Baek, (2012). Passengers’ perceptions of airline lounges:Importance of attributes that determine usage and service quality measurement. Tourism Management, 33(5), 1103–1111. doi:10.1016/j.tourman.2011.11.023
-
(2012)
Tourism Management
, vol.33
, Issue.5
, pp. 1103-1111
-
-
Han, S.1
Ham, S.2
Yang, I.3
Baek, S.4
-
38
-
-
0002126713
-
The experiential aspects of consumption: Consumer fantasies, feelings, and fun
-
M.B.Holbrook, & E.C.Hirschman, (1982). The experiential aspects of consumption:Consumer fantasies, feelings, and fun. Journal of Consumer Research, 9(2), 132–140. doi:10.1086/jcr.1982.9.issue-2
-
(1982)
Journal of Consumer Research
, vol.9
, Issue.2
, pp. 132-140
-
-
Holbrook, M.B.1
Hirschman, E.C.2
-
39
-
-
84880446869
-
Examining strategies for maximizing and utilizing brand prestige in the luxury cruise industry
-
J.Hwang, & H.Han, (2014). Examining strategies for maximizing and utilizing brand prestige in the luxury cruise industry. Tourism Management, 40(February), 244–259. doi:10.1016/j.tourman.2013.06.007
-
(2014)
Tourism Management
, vol.40
, Issue.February
, pp. 244-259
-
-
Hwang, J.1
Han, H.2
-
40
-
-
84869753985
-
The antecedents and consequences of brand prestige in luxury restaurants
-
J.Hwang, & S.S.Hyun, (2012). The antecedents and consequences of brand prestige in luxury restaurants. Asia Pacific Journal of Tourism Research, 17(6), 656–683. doi:10.1080/10941665.2011.640697
-
(2012)
Asia Pacific Journal of Tourism Research
, vol.17
, Issue.6
, pp. 656-683
-
-
Hwang, J.1
Hyun, S.S.2
-
41
-
-
0004018397
-
-
New York, NY: Plenum Press
-
C.E.Izard, (1977). Human emotions. New York, NY:Plenum Press.
-
(1977)
Human emotions
-
-
Izard, C.E.1
-
42
-
-
60749128157
-
Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian-Russell model to restaurants
-
S.Jang, & Y.Namkung, (2009). Perceived quality, emotions, and behavioral intentions:Application of an extended Mehrabian-Russell model to restaurants. Journal of Business Research, 62(4), 451–460. doi:10.1016/j.jbusres.2008.01.038
-
(2009)
Journal of Business Research
, vol.62
, Issue.4
, pp. 451-460
-
-
Jang, S.1
Namkung, Y.2
-
43
-
-
84864400747
-
The effect of the servicescape on customers’ behavioral intentions in an international airport service environment
-
S.Jeon, & M.Kim, (2012). The effect of the servicescape on customers’ behavioral intentions in an international airport service environment. Service Business, 6(3), 279–295. doi:10.1007/s11628-012-0136-z
-
(2012)
Service Business
, vol.6
, Issue.3
, pp. 279-295
-
-
Jeon, S.1
Kim, M.2
-
44
-
-
84986177827
-
Customer loyalty in the hotel industry: The role of customer satisfaction and image
-
J.Kandampully, & D.Suhartanto, (2000). Customer loyalty in the hotel industry:The role of customer satisfaction and image. International Journal of Contemporary Hospitality Management, 12(6), 346–351. doi:10.1108/09596110010342559
-
(2000)
International Journal of Contemporary Hospitality Management
, vol.12
, Issue.6
, pp. 346-351
-
-
Kandampully, J.1
Suhartanto, D.2
-
45
-
-
84880691166
-
The effects of cognitive, affective, and sensory attributes on hotel choice
-
D.Kim, & R.R.Perdue, (2013). The effects of cognitive, affective, and sensory attributes on hotel choice. International Journal of Hospitality Management, 35(December), 246–257. doi:10.1016/j.ijhm.2013.05.012
-
(2013)
International Journal of Hospitality Management
, vol.35
, Issue.December
, pp. 246-257
-
-
Kim, D.1
Perdue, R.R.2
-
46
-
-
84920153164
-
The impact of brand relationship and attributions on passenger response to service failure
-
I.Kim, & M.Cho, (2014). The impact of brand relationship and attributions on passenger response to service failure. Asia Pacific Journal of Tourism Research, 19(12), 1441–1462. doi:10.1080/10941665.2013.866582
-
(2014)
Asia Pacific Journal of Tourism Research
, vol.19
, Issue.12
, pp. 1441-1462
-
-
Kim, I.1
Cho, M.2
-
47
-
-
84859722264
-
Chain restaurant patrons’ well-being perception and dining intentions: The moderating role of involvement
-
I.Kim, S.M.Jeon, & S.S.Hyun, (2012). Chain restaurant patrons’ well-being perception and dining intentions:The moderating role of involvement. International Journal of Contemporary Hospitality Management, 24(3), 402–429. doi:10.1108/09596111211217888
-
(2012)
International Journal of Contemporary Hospitality Management
, vol.24
, Issue.3
, pp. 402-429
-
-
Kim, I.1
Jeon, S.M.2
Hyun, S.S.3
-
48
-
-
83655164339
-
Development of a scale to measure memorable tourism experiences
-
J.H.Kim, J.R.B.Ricthie, & B.McCormick, (2012). Development of a scale to measure memorable tourism experiences. Journal of Travel Research, 51(1), 12–25. doi:10.1177/0047287510385467
-
(2012)
Journal of Travel Research
, vol.51
, Issue.1
, pp. 12-25
-
-
Kim, J.H.1
Ricthie, J.R.B.2
McCormick, B.3
-
49
-
-
55549105426
-
Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth
-
W.G.Kim, C.Y.N.Ng, & Y.S.Kim, (2009). Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth. International Journal of Hospitality Management, 28(1), 10–17. doi:10.1016/j.ijhm.2008.03.005
-
(2009)
International Journal of Hospitality Management
, vol.28
, Issue.1
, pp. 10-17
-
-
Kim, W.G.1
Ng, C.Y.N.2
Kim, Y.S.3
-
50
-
-
84986165573
-
Consumer research in the restaurant environment, Part 1: A conceptual model of dining satisfaction and return patronage
-
J.Kivela, R.Inbakaran, & J.Reece, (1999). Consumer research in the restaurant environment, Part 1:A conceptual model of dining satisfaction and return patronage. International Journal of Contemporary Hospitality Management, 11(5), 205–222. doi:10.1108/09596119910272739
-
(1999)
International Journal of Contemporary Hospitality Management
, vol.11
, Issue.5
, pp. 205-222
-
-
Kivela, J.1
Inbakaran, R.2
Reece, J.3
-
51
-
-
84970631111
-
LODGSERV: A service quality index for the lodging industry
-
B.Knutson, P.Stevens, C.Wullaert, M.Patton, & F.Yokoyama, (1991). LODGSERV:A service quality index for the lodging industry. Journal of Hospitality & Tourism Research, 14(2), 277–284.
-
(1991)
Journal of Hospitality & Tourism Research
, vol.14
, Issue.2
, pp. 277-284
-
-
Knutson, B.1
Stevens, P.2
Wullaert, C.3
Patton, M.4
Yokoyama, F.5
-
52
-
-
0001943906
-
Atmospherics as a marketing tool
-
P.Kotler, (1973). Atmospherics as a marketing tool. Journal of Retailing, 49(4), 48–64.
-
(1973)
Journal of Retailing
, vol.49
, Issue.4
, pp. 48-64
-
-
Kotler, P.1
-
53
-
-
36549034770
-
The effect of consumption emotions on satisfaction and word-of-mouth communications
-
R.Ladhari, (2007). The effect of consumption emotions on satisfaction and word-of-mouth communications. Psychology & Marketing, 24(12), 1085–1108. doi:10.1002/(ISSN)1520-6793
-
(2007)
Psychology & Marketing
, vol.24
, Issue.12
, pp. 1085-1108
-
-
Ladhari, R.1
-
54
-
-
50149096391
-
Determinants of dining satisfaction and post-dining behavioral intentions
-
R.Ladhari, I.Brun, & M.Morales, (2008). Determinants of dining satisfaction and post-dining behavioral intentions. International Journal of Hospitality Management, 27(4), 563–573. doi:10.1016/j.ijhm.2007.07.025
-
(2008)
International Journal of Hospitality Management
, vol.27
, Issue.4
, pp. 563-573
-
-
Ladhari, R.1
Brun, I.2
Morales, M.3
-
55
-
-
79955163660
-
Does the look matter? The impact of casino servicescape on gaming customer satisfaction, intention to revisit, and desire to stay
-
L.W.Lam, K.W.Chan, D.Fong, & F.Lo, (2011). Does the look matter? The impact of casino servicescape on gaming customer satisfaction, intention to revisit, and desire to stay. International Journal of Hospitality Management, 30(3), 558–567. doi:10.1016/j.ijhm.2010.10.003
-
(2011)
International Journal of Hospitality Management
, vol.30
, Issue.3
, pp. 558-567
-
-
Lam, L.W.1
Chan, K.W.2
Fong, D.3
Lo, F.4
-
56
-
-
47149102537
-
Studying hospitality: Insights from social sciences 1
-
C.Lashley, (2008). Studying hospitality:Insights from social sciences 1. Scandinavian Journal of Hospitality and Tourism, 8(1), 69–84. doi:10.1080/15022250701880745
-
(2008)
Scandinavian Journal of Hospitality and Tourism
, vol.8
, Issue.1
, pp. 69-84
-
-
Lashley, C.1
-
57
-
-
84990350732
-
Quality-of-life (QOL) marketing: Proposed antecedents and consequences
-
D.J.Lee, & M.J.Sirgy, (2004). Quality-of-life (QOL) marketing:Proposed antecedents and consequences. Journal of Macromarketing, 24(1), 44–58. doi:10.1177/0276146704263922
-
(2004)
Journal of Macromarketing
, vol.24
, Issue.1
, pp. 44-58
-
-
Lee, D.J.1
Sirgy, M.J.2
-
58
-
-
74649083466
-
The hospitality of the host: A cross-cultural examination of managerially facilitated consumer-to-consumer interactions
-
S.E.Levy, (2010). The hospitality of the host:A cross-cultural examination of managerially facilitated consumer-to-consumer interactions. International Journal of Hospitality Management, 29(2), 319–327. doi:10.1016/j.ijhm.2009.10.003
-
(2010)
International Journal of Hospitality Management
, vol.29
, Issue.2
, pp. 319-327
-
-
Levy, S.E.1
-
60
-
-
79955935677
-
Interaction behaviors leading to comfort in the service encounter
-
A.E.Lloyd, & S.T.K.Luk, (2011). Interaction behaviors leading to comfort in the service encounter. Journal of Services Marketing, 25(3), 176–189. doi:10.1108/08876041111129164
-
(2011)
Journal of Services Marketing
, vol.25
, Issue.3
, pp. 176-189
-
-
Lloyd, A.E.1
Luk, S.T.K.2
-
62
-
-
84879293889
-
The effect of atmospheric cues and involvement on pleasure and relaxation: The spa hotel context
-
S.M.C.Loureiro, M.Almeida, & P.Rita, (2013). The effect of atmospheric cues and involvement on pleasure and relaxation:The spa hotel context. International Journal of Hospitality Management, 35(December), 35–43. doi:10.1016/j.ijhm.2013.04.011
-
(2013)
International Journal of Hospitality Management
, vol.35
, Issue.December
, pp. 35-43
-
-
Loureiro, S.M.C.1
Almeida, M.2
Rita, P.3
-
63
-
-
0000384060
-
High-investment activity and life satisfaction among older adults: Committed, serious leisure, and flow activities
-
Kelly J.R., (ed), Newbury Park, CA: Sage
-
R.C.Mannell, (1993). High-investment activity and life satisfaction among older adults:Committed, serious leisure, and flow activities. In J.R.Kelly (Ed.), Activity and aging (pp. 125–145). Newbury Park, CA:Sage.
-
(1993)
Activity and aging
, pp. 125-145
-
-
Mannell, R.C.1
-
65
-
-
50149113064
-
Developing a measure that captures elderly’s well-being in local marketplace transactions
-
H.L.Meadow, & M.J.Sirgy, (2008). Developing a measure that captures elderly’s well-being in local marketplace transactions. Applied Research Quality Life, 3(1), 63–80. doi:10.1007/s11482-008-9047-5
-
(2008)
Applied Research Quality Life
, vol.3
, Issue.1
, pp. 63-80
-
-
Meadow, H.L.1
Sirgy, M.J.2
-
66
-
-
64049096814
-
Does food quality really matter in restaurants? Its impact on customer satisfaction and behavioral intentions
-
Y.Namkung, & S.Jang, (2007). Does food quality really matter in restaurants? Its impact on customer satisfaction and behavioral intentions. Journal of Hospitality & Tourism Research, 31(3), 387–409. doi:10.1177/1096348007299924
-
(2007)
Journal of Hospitality & Tourism Research
, vol.31
, Issue.3
, pp. 387-409
-
-
Namkung, Y.1
Jang, S.2
-
68
-
-
0034196259
-
Diners’ perceptions of quality, value, and satisfaction: A practical viewpoint
-
H.Oh, (2000). Diners’ perceptions of quality, value, and satisfaction:A practical viewpoint. The Cornell Hotel and Restaurant Administration Quarterly, 41(3), 58–66. doi:10.1177/001088040004100317
-
(2000)
The Cornell Hotel and Restaurant Administration Quarterly
, vol.41
, Issue.3
, pp. 58-66
-
-
Oh, H.1
-
69
-
-
14844309742
-
Justification effects on consumer choice of hedonic and utilitarian goods
-
E.M.Okada, (2005). Justification effects on consumer choice of hedonic and utilitarian goods. Journal of Marketing Research, 42(1), 43–53. doi:10.1509/jmkr.42.1.43.56889
-
(2005)
Journal of Marketing Research
, vol.42
, Issue.1
, pp. 43-53
-
-
Okada, E.M.1
-
70
-
-
0000396442
-
A cognitive model of the antecedents and consequences of satisfaction decisions
-
R.L.Oliver, (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17(4), 460–469. doi:10.2307/3150499
-
(1980)
Journal of Marketing Research
, vol.17
, Issue.4
, pp. 460-469
-
-
Oliver, R.L.1
-
71
-
-
0002106437
-
Cognitive, affective, and attribute bases of the satisfaction response
-
R.L.Oliver, (1993). Cognitive, affective, and attribute bases of the satisfaction response. Journal of Consumer Research, 20(3), 418–430. doi:10.1086/jcr.1993.20.issue-3
-
(1993)
Journal of Consumer Research
, vol.20
, Issue.3
, pp. 418-430
-
-
Oliver, R.L.1
-
72
-
-
0009095905
-
Value as excellence in the consumption experience
-
Holbrook M.B., (ed), New York, NY: Routledge
-
R.L.Oliver, (1999). Value as excellence in the consumption experience. In M.B.Holbrook (Ed.), Consumer value:A framework for analysis and research (pp. 43–62). New York, NY:Routledge.
-
(1999)
Consumer value: A framework for analysis and research
-
-
Oliver, R.L.1
-
73
-
-
0001312089
-
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
-
A.Parasuraman, V.A.Zeithaml, & L.L.Berry, (1988). SERVQUAL:A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12–40.
-
(1988)
Journal of Retailing
, vol.64
, Issue.1
, pp. 12-40
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
74
-
-
0032375226
-
Representativeness, relevance, and the use of feelings in decision making
-
M.T.Pham, (1998). Representativeness, relevance, and the use of feelings in decision making. Journal of Consumer Research, 25(2), 144–159. doi:10.1086/jcr.1998.25.issue-2
-
(1998)
Journal of Consumer Research
, vol.25
, Issue.2
, pp. 144-159
-
-
Pham, M.T.1
-
75
-
-
0036386394
-
The role of consumption emotions in the satisfaction response
-
D.M.Phillips, & H.Baumgartner, (2002). The role of consumption emotions in the satisfaction response. Journal of Consumer Psychology, 12(3), 243–252. doi:10.1207/S15327663JCP1203_06
-
(2002)
Journal of Consumer Psychology
, vol.12
, Issue.3
, pp. 243-252
-
-
Phillips, D.M.1
Baumgartner, H.2
-
77
-
-
78649520033
-
Consumption-related emotions over time: Fit between prediction and experience
-
M.Pollai, E.Hoelzl, & F.Possas, (2010). Consumption-related emotions over time:Fit between prediction and experience. Marketing Letters, 21(4), 397–411. doi:10.1007/s11002-009-9090-5
-
(2010)
Marketing Letters
, vol.21
, Issue.4
, pp. 397-411
-
-
Pollai, M.1
Hoelzl, E.2
Possas, F.3
-
79
-
-
21244446695
-
The impact of servicescape on quality perception
-
A.Reimer, & R.Kuehn, (2005). The impact of servicescape on quality perception. European Journal of Marketing, 39(7/8), 785–808. doi:10.1108/03090560510601761
-
(2005)
European Journal of Marketing
, vol.39
, Issue.7-8
, pp. 785-808
-
-
Reimer, A.1
Kuehn, R.2
-
80
-
-
81455156163
-
The restorative qualities of an activity-based, third place café for seniors: Restoration, social support, and place attachment at Mather’s-More-Than-a-Café
-
M.S.Rosenbaum, J.C.Sweeney, & C.Windhorst, (2009). The restorative qualities of an activity-based, third place café for seniors:Restoration, social support, and place attachment at Mather’s-More-Than-a-Café. Seniors Housing and Care Journal, 17(1), 75–90.
-
(2009)
Seniors Housing and Care Journal
, vol.17
, Issue.1
, pp. 75-90
-
-
Rosenbaum, M.S.1
Sweeney, J.C.2
Windhorst, C.3
-
81
-
-
55949112194
-
Influence of restaurants’ physical environments on emotion and behavioral intention
-
K.Ryu, & S.Jang, (2008). Influence of restaurants’ physical environments on emotion and behavioral intention. The Service Industries Journal, 28(8), 1151–1165. doi:10.1080/02642060802188023
-
(2008)
The Service Industries Journal
, vol.28
, Issue.8
, pp. 1151-1165
-
-
Ryu, K.1
Jang, S.2
-
82
-
-
0034144979
-
Value priorities and subjective well-being: Direct relations and confruity effects
-
L.Sagiv, & S.H.Schwartz, (2000). Value priorities and subjective well-being:Direct relations and confruity effects. European Journal of Social Psychology, 30(2), 177–198. doi:10.1002/(SICI)1099-0992(200003/04)30:2<177::AID-EJSP982>3.0.CO;2-Z
-
(2000)
European Journal of Social Psychology
, vol.30
, Issue.2
, pp. 177-198
-
-
Sagiv, L.1
Schwartz, S.H.2
-
83
-
-
0013168260
-
Experiential marketing
-
B.Schmitt, (1999). Experiential marketing. Journal of Marketing Management, 15(1–3), 53–67. doi:10.1362/026725799784870496
-
(1999)
Journal of Marketing Management
, vol.15
, Issue.1-3
, pp. 53-67
-
-
Schmitt, B.1
-
84
-
-
58149372958
-
Mood, misattribution, and judgments of well-being: Informative and directive functions of affective states
-
N.Schwarz, & G.L.Clore, (1983). Mood, misattribution, and judgments of well-being:Informative and directive functions of affective states. Journal of Personality and Social Psychology, 45(3), 513–523. doi:10.1037/0022-3514.45.3.513
-
(1983)
Journal of Personality and Social Psychology
, vol.45
, Issue.3
, pp. 513-523
-
-
Schwarz, N.1
Clore, G.L.2
-
86
-
-
33750116650
-
A need-based measure of consumer well being (CWB) in relation to personal transportation: Nomological validation
-
M.J.Sirgy, D.J.Lee, & F.Kressmann, (2006). A need-based measure of consumer well being (CWB) in relation to personal transportation:Nomological validation. Social Indicators Research, 79(2), 337–367. doi:10.1007/s11205-005-4920-1
-
(2006)
Social Indicators Research
, vol.79
, Issue.2
, pp. 337-367
-
-
Sirgy, M.J.1
Lee, D.J.2
Kressmann, F.3
-
87
-
-
36048988375
-
Research in consumer well-being (CWB): An overview of the field and introduction to the special issue
-
M.J.Sirgy, D.J.Lee, & D.Rahtz, (2007). Research in consumer well-being (CWB):An overview of the field and introduction to the special issue. Journal of Macromarketing, 27(4), 341–349. doi:10.1177/0276146707307212
-
(2007)
Journal of Macromarketing
, vol.27
, Issue.4
, pp. 341-349
-
-
Sirgy, M.J.1
Lee, D.J.2
Rahtz, D.3
-
88
-
-
84876874741
-
Customers’ expectations factors in restaurants: The situation in Spain
-
D.R.Soriano, (2002). Customers’ expectations factors in restaurants:The situation in Spain. International Journal of Quality & Reliability Management, 19(8/9), 1055–1067. doi:10.1108/02656710210438122
-
(2002)
International Journal of Quality & Reliability Management
, vol.19
, Issue.8-9
, pp. 1055-1067
-
-
Soriano, D.R.1
-
89
-
-
4344575440
-
The relative importance of food, atmosphere, and fairness of wait the case of a full-service restaurant
-
J.M.Sulek, & R.L.Hensley, (2004). The relative importance of food, atmosphere, and fairness of wait the case of a full-service restaurant. Cornell Hotel and Restaurant Administration Quarterly, 45(3), 235–247. doi:10.1177/0010880404265345
-
(2004)
Cornell Hotel and Restaurant Administration Quarterly
, vol.45
, Issue.3
, pp. 235-247
-
-
Sulek, J.M.1
Hensley, R.L.2
-
90
-
-
0008307908
-
Product and service delivery satisfaction among North American cruise passengers
-
V.B.Teye, & D.Leclerc, (1998). Product and service delivery satisfaction among North American cruise passengers. Tourism Management, 19(2), 153–160. doi:10.1016/S0261-5177(97)00107-6
-
(1998)
Tourism Management
, vol.19
, Issue.2
, pp. 153-160
-
-
Teye, V.B.1
Leclerc, D.2
-
91
-
-
84862161364
-
Job stress and well-being of female employees in hospitality: The role of regulatory leisure coping styles
-
S.H.Tsaur, & Y.Y.Tang, (2012). Job stress and well-being of female employees in hospitality:The role of regulatory leisure coping styles. International Journal of Hospitality Management, 31(4), 1038–1044. doi:10.1016/j.ijhm.2011.12.009
-
(2012)
International Journal of Hospitality Management
, vol.31
, Issue.4
, pp. 1038-1044
-
-
Tsaur, S.H.1
Tang, Y.Y.2
-
92
-
-
84948482613
-
The importance of servicescapes in leisure service settings
-
K.L.Wakefield, & J.G.Blodgett, (1994). The importance of servicescapes in leisure service settings. Journal of Services Marketing, 8(3), 66–76. doi:10.1108/08876049410065624
-
(1994)
Journal of Services Marketing
, vol.8
, Issue.3
, pp. 66-76
-
-
Wakefield, K.L.1
Blodgett, J.G.2
-
93
-
-
84986170736
-
The effect of the servicescape on customers’ behavioral intentions in leisure service settings
-
K.L.Wakefield, & J.G.Blodgett, (1996). The effect of the servicescape on customers’ behavioral intentions in leisure service settings. Journal of Services Marketing, 10(6), 45–61. doi:10.1108/08876049610148594
-
(1996)
Journal of Services Marketing
, vol.10
, Issue.6
, pp. 45-61
-
-
Wakefield, K.L.1
Blodgett, J.G.2
-
94
-
-
84875583172
-
Examine the cognitive and affective antecedents to service recovery satisfaction: A field study of delayed airline passengers
-
B.Wen, & C.G.Chi, (2013). Examine the cognitive and affective antecedents to service recovery satisfaction:A field study of delayed airline passengers. International Journal of Contemporary Hospitality Management, 25(3), 306–327. doi:10.1108/09596111311310991
-
(2013)
International Journal of Contemporary Hospitality Management
, vol.25
, Issue.3
, pp. 306-327
-
-
Wen, B.1
Chi, C.G.2
-
95
-
-
0000922949
-
Product/consumption-based affective responses and postpurchase processes
-
R.A.Westbrook, (1987). Product/consumption-based affective responses and postpurchase processes. Journal of Marketing Research, 24(3), 258–270. doi:10.2307/3151636
-
(1987)
Journal of Marketing Research
, vol.24
, Issue.3
, pp. 258-270
-
-
Westbrook, R.A.1
-
96
-
-
33747492383
-
Tourism and hospitality marketing: Fantasy, feeling, and fun
-
A.Williams, (2006). Tourism and hospitality marketing:Fantasy, feeling, and fun. International Journal of Contemporary Hospitality Management, 18(6), 482–495. doi:10.1108/09596110610681520
-
(2006)
International Journal of Contemporary Hospitality Management
, vol.18
, Issue.6
, pp. 482-495
-
-
Williams, A.1
-
97
-
-
0001287650
-
The moderating role of target-arousal on the impact of affect on satisfaction - An examination in the context of service experiences
-
J.Wirtz, A.S.Mattila, & R.L.P.Tan, (2000). The moderating role of target-arousal on the impact of affect on satisfaction - An examination in the context of service experiences. Journal of Retailing, 76(3), 347–365. doi:10.1016/S0022-4359(00)00031-2
-
(2000)
Journal of Retailing
, vol.76
, Issue.3
, pp. 347-365
-
-
Wirtz, J.1
Mattila, A.S.2
Tan, R.L.P.3
-
98
-
-
72049117731
-
Relationships among experiential marketing, experiential value, and customer satisfaction
-
Y.-H.Yuan, & C.Wu, (2008). Relationships among experiential marketing, experiential value, and customer satisfaction. Journal of Hospitality & Tourism Research, 32(3), 387–410. doi:10.1177/1096348008317392
-
(2008)
Journal of Hospitality & Tourism Research
, vol.32
, Issue.3
, pp. 387-410
-
-
Yuan, Y.-H.1
Wu, C.2
-
99
-
-
0030548125
-
The behavioral consequences of service quality
-
V.A.Zeithaml, L.L.Berry, & A.Parasuraman, (1996). The behavioral consequences of service quality. The Journal of Marketing, 60(2), 31–46. doi:10.2307/1251929
-
(1996)
The Journal of Marketing
, vol.60
, Issue.2
, pp. 31-46
-
-
Zeithaml, V.A.1
Berry, L.L.2
Parasuraman, A.3
|