Employee performance cues in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions

Journal of Business Research

Volumn 35, Issue 3, 1996, Pages 207-215

  Hartline, Michael D ^a   Jones, Keith C ^b  

^a LOUISIANA STATE UNIVERSITY   (United States)

^b NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0030099986     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/0148-2963(95)00126-3     Document Type: Article

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