Passengers' perceptions of airline lounges: Importance of attributes that determine usage and service quality measurement

Tourism Management

Volumn 33, Issue 5, 2012, Pages 1103-1111

  Han, Seohui ^a   Ham, Seonok Sunny ^b   Yang, Ilsun ^a   Baek, Seunghee ^c  

^a Yonsei University   (South Korea)

^b Gachon University College of Medicine   (South Korea)

^c Shingu University   (South Korea)

Author keywords

Airline lounge; Atmosphere; F B service; Service quality

Indexed keywords

AIRLINE INDUSTRY; INDUSTRIAL PERFORMANCE; PERCEPTION; QUALITATIVE ANALYSIS; SERVICE PROVISION; SERVICE SECTOR;

SOUTH KOREA;

EID: 84859861557     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/j.tourman.2011.11.023     Document Type: Article

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