메뉴 건너뛰기




Volumn 22, Issue 2, 2016, Pages 111-128

Exploring the role of brand identification and brand love in generating higher levels of brand loyalty

Author keywords

Brand identification; brand identity; brand loyalty; brand lifestyle congruency; Sternberg s (1987) love theory

Indexed keywords


EID: 84962693959     PISSN: 13567667     EISSN: 14791870     Source Type: Journal    
DOI: 10.1177/1356766715604663     Document Type: Article
Times cited : (105)

References (146)
  • 1
    • 0031478211 scopus 로고    scopus 로고
    • Dimensions of brand personality
    • J.Aaker (1997) Dimensions of brand personality. Journal of Marketing Research34(3): 347–356.
    • (1997) Journal of Marketing Research , vol.34 , Issue.3 , pp. 347-356
    • Aaker, J.1
  • 3
    • 79959986976 scopus 로고    scopus 로고
    • Emic and etic interpretations of engagement with a consumer-to-consumer online auction site
    • E.Abdul-GhaniK.HydeR.Marshall (2010) Emic and etic interpretations of engagement with a consumer-to-consumer online auction site. Journal of Business Research64(10): 1060–1066.
    • (2010) Journal of Business Research , vol.64 , Issue.10 , pp. 1060-1066
    • Abdul-Ghani, E.1    Hyde, K.2    Marshall, R.3
  • 4
    • 20444485853 scopus 로고    scopus 로고
    • Antecedents and consequences of customer–company identification: Expanding the role of relationship marketing
    • M.AhearneC.B.BhattacharyaT.Gruen (2005). Antecedents and consequences of customer–company identification: Expanding the role of relationship marketing. Journal of Applied Psychology90(3): 574–585.
    • (2005) Journal of Applied Psychology , vol.90 , Issue.3 , pp. 574-585
    • Ahearne, M.1    Bhattacharya, C.B.2    Gruen, T.3
  • 5
    • 0034341532 scopus 로고    scopus 로고
    • Consumer response to negative publicity: the moderating role of commitment
    • R.AhluwaliaR.E.BurnkrantH.R.Unnava (2000) Consumer response to negative publicity: the moderating role of commitment. Journal of Marketing Research37(2): 203–214.
    • (2000) Journal of Marketing Research , vol.37 , Issue.2 , pp. 203-214
    • Ahluwalia, R.1    Burnkrant, R.E.2    Unnava, H.R.3
  • 8
    • 80053951074 scopus 로고    scopus 로고
    • Hotel restaurant co-branding: the relationship of perceived brand fit with intention to purchase
    • A.Ashton (2011) Hotel restaurant co-branding: the relationship of perceived brand fit with intention to purchase. Journal of Vacation Marketing17(4): 275–285.
    • (2011) Journal of Vacation Marketing , vol.17 , Issue.4 , pp. 275-285
    • Ashton, A.1
  • 11
    • 0001188499 scopus 로고
    • Reference group influence on product and brand purchase decisions
    • W.O.BeardenM.J.Etzel (1982) Reference group influence on product and brand purchase decisions. Journal of Consumer Research9: 183–194.
    • (1982) Journal of Consumer Research , vol.9 , pp. 183-194
    • Bearden, W.O.1    Etzel, M.J.2
  • 12
    • 84870388147 scopus 로고    scopus 로고
    • Hierarchical latent variable models in pls-sem: Guidelines for using reflective-formative type models
    • J.M.BeckerK.KleinM.Wetzels (2012) Hierarchical latent variable models in pls-sem: Guidelines for using reflective-formative type models. Long Range Planning45(5/6): 359–394.
    • (2012) Long Range Planning , vol.45 , Issue.5-6 , pp. 359-394
    • Becker, J.M.1    Klein, K.2    Wetzels, M.3
  • 13
    • 84936628342 scopus 로고
    • Possessions and the extended self
    • R.W.Belk (1988) Possessions and the extended self. Journal of Consumer Research15: 139–168.
    • (1988) Journal of Consumer Research , vol.15 , pp. 139-168
    • Belk, R.W.1
  • 14
    • 84993099391 scopus 로고    scopus 로고
    • Customer satisfaction should not be the only goal
    • R.BennetS.Rundle-Thiele (2004) Customer satisfaction should not be the only goal. Journal of Service Marketing18(7): 514–523.
    • (2004) Journal of Service Marketing , vol.18 , Issue.7 , pp. 514-523
    • Bennet, R.1    Rundle-Thiele, S.2
  • 15
    • 0007019384 scopus 로고    scopus 로고
    • Self-categorization, affective commitment and group self-esteem as distinct aspects of social identity in the organization
    • M.BergamiR.Bagozzi (2000) Self-categorization, affective commitment and group self-esteem as distinct aspects of social identity in the organization. British Journal of Social Psychology39: 555–577.
    • (2000) British Journal of Social Psychology , vol.39 , pp. 555-577
    • Bergami, M.1    Bagozzi, R.2
  • 16
    • 77954962273 scopus 로고    scopus 로고
    • Two studies of consequences and actionable antecedents of brand love
    • L.BergkvistT.Bech-Larsen (2010) Two studies of consequences and actionable antecedents of brand love. Journal of Brand Management17(7): 504–518.
    • (2010) Journal of Brand Management , vol.17 , Issue.7 , pp. 504-518
    • Bergkvist, L.1    Bech-Larsen, T.2
  • 17
    • 84986045048 scopus 로고
    • Understanding the bond of identification: an investigation of its correlates among art museum members
    • C.BhatarchyyaH.RaoM.Glynn (1995) Understanding the bond of identification: an investigation of its correlates among art museum members. Journal of Marketing59: 46–57.
    • (1995) Journal of Marketing , vol.59 , pp. 46-57
    • Bhatarchyya, C.1    Rao, H.2    Glynn, M.3
  • 18
    • 0037397355 scopus 로고    scopus 로고
    • Consumer-company identification: a framework for understanding consumers’ relationships with companies
    • C.BhattacharyaS.Sen (2003) Consumer-company identification: a framework for understanding consumers’ relationships with companies, Journal of Marketing67(2): 76–88.
    • (2003) Journal of Marketing , vol.67 , Issue.2 , pp. 76-88
    • Bhattacharya, C.1    Sen, S.2
  • 19
    • 85036325219 scopus 로고    scopus 로고
    • On the relationship between store image, store satisfaction and store loyalty
    • J.BloemerK.de Ruyter (1998) On the relationship between store image, store satisfaction and store loyalty. European Journal of Marketing32(5/6): 499–513.
    • (1998) European Journal of Marketing , vol.32 , Issue.5-6 , pp. 499-513
    • Bloemer, J.1    de Ruyter, K.2
  • 20
    • 0001202037 scopus 로고    scopus 로고
    • The complex relationship between consumer satisfaction and brand loyalty
    • J.BloemerJ.Kasper (1998) The complex relationship between consumer satisfaction and brand loyalty. Journal of Economic Psychology16: 311–329.
    • (1998) Journal of Economic Psychology , vol.16 , pp. 311-329
    • Bloemer, J.1    Kasper, J.2
  • 21
    • 85010506947 scopus 로고    scopus 로고
    • Customer engagement: a framework for assessing customer–brand relationships: the case of the restaurant industry
    • J.Bowden (2009) Customer engagement: a framework for assessing customer–brand relationships: the case of the restaurant industry. Journal of Hospitality Marketing and Management18(6): 574–596.
    • (2009) Journal of Hospitality Marketing and Management , vol.18 , Issue.6 , pp. 574-596
    • Bowden, J.1
  • 24
    • 66249138096 scopus 로고    scopus 로고
    • Brand experience: what is it? how is it measured? Does it affect loyalty?
    • J.BrakusB.SchmittL.Zarantonello (2009) Brand experience: what is it? how is it measured? Does it affect loyalty?Journal of Marketing73: 52–68.
    • (2009) Journal of Marketing , vol.73 , pp. 52-68
    • Brakus, J.1    Schmitt, B.2    Zarantonello, L.3
  • 28
    • 84860991775 scopus 로고    scopus 로고
    • Survey instrument validity part I: principles of survey instrument development and validation in athletic training education research
    • L.BurtonS.Mazerolle (2011) Survey instrument validity part I: principles of survey instrument development and validation in athletic training education research. Athletic Training Education Journal6(1): 27–35.
    • (2011) Athletic Training Education Journal , vol.6 , Issue.1 , pp. 27-35
    • Burton, L.1    Mazerolle, S.2
  • 30
    • 33646594990 scopus 로고    scopus 로고
    • Some antecedents and outcomes of brand love
    • B.CarrollA.Ahuvia (2006) Some antecedents and outcomes of brand love. Marketing Letters17: 79–89.
    • (2006) Marketing Letters , vol.17 , pp. 79-89
    • Carroll, B.1    Ahuvia, A.2
  • 31
    • 0035590133 scopus 로고    scopus 로고
    • The chain of effects from brand trust and brand affect to brand performance: the role of brand loyalty
    • A.ChaudhuriM.Holbrook (2001) The chain of effects from brand trust and brand affect to brand performance: the role of brand loyalty. Journal of Marketing65: 81–93.
    • (2001) Journal of Marketing , vol.65 , pp. 81-93
    • Chaudhuri, A.1    Holbrook, M.2
  • 32
    • 84925539091 scopus 로고    scopus 로고
    • The relative contribution of love and trust towards customer loyalty
    • S.ChenP.Quester (2015) The relative contribution of love and trust towards customer loyalty. Australasian Marketing Journal23(1): 13–18.
    • (2015) Australasian Marketing Journal , vol.23 , Issue.1 , pp. 13-18
    • Chen, S.1    Quester, P.2
  • 33
    • 0003095695 scopus 로고    scopus 로고
    • The partial least squares approach to structural equation modeling, modern methods for business research
    • New Jersey: Lawrence Erlbaum Associates
    • W.Chin (1998) The partial least squares approach to structural equation modeling, modern methods for business research. In: (ed) Modern Methods for Business Research. New Jersey: Lawrence Erlbaum Associates, pp. 295–336.
    • (1998) Modern Methods for Business Research , pp. 295-336
    • Chin, W.1
  • 35
    • 0011090535 scopus 로고    scopus 로고
    • Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry
    • T.Y.ChoiR.Chu (2001) Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry. International Journal of Hospitality Management20: 277–297.
    • (2001) International Journal of Hospitality Management , vol.20 , pp. 277-297
    • Choi, T.Y.1    Chu, R.2
  • 36
    • 0001878819 scopus 로고
    • A paradigm for developing better measures of marketing constructs
    • 16:
    • G.Churchill (1979) A paradigm for developing better measures of marketing constructs. Journal of Marketing Research16:64–73.
    • (1979) Journal of Marketing Research , pp. 64-73
    • Churchill, G.1
  • 37
    • 0001855116 scopus 로고    scopus 로고
    • Sponsorship: from management ego to marketing success
    • J.CrimminsM.Horn (1996) Sponsorship: from management ego to marketing success. Journal of Advertising Research36(4): 11–21.
    • (1996) Journal of Advertising Research , vol.36 , Issue.4 , pp. 11-21
    • Crimmins, J.1    Horn, M.2
  • 39
    • 0003964033 scopus 로고
    • Cambridge: MIT Center for Advanced Engineering Studies
    • W.Deming (1986) Out of the Crisis. Cambridge: MIT Center for Advanced Engineering Studies.
    • (1986) Out of the Crisis
    • Deming, W.1
  • 40
    • 77955716147 scopus 로고    scopus 로고
    • Understanding customers satisfaction and loyalty: an empirical study of mobile instant messages in China
    • Z.DengY.LuK.Wei. (2010) Understanding customers satisfaction and loyalty: an empirical study of mobile instant messages in China. International Journal of Information Management30(2010): 289–300.
    • (2010) International Journal of Information Management , vol.30 , Issue.2010 , pp. 289-300
    • Deng, Z.1    Lu, Y.2    Wei, K.3
  • 42
    • 51749113147 scopus 로고    scopus 로고
    • Environmental influences in corporate brand identification and outcomes
    • D.T.DonavanS.JandaJ.Suh (2006) Environmental influences in corporate brand identification and outcomes. Journal of Brand Management14: 125–136.
    • (2006) Journal of Brand Management , vol.14 , pp. 125-136
    • Donavan, D.T.1    Janda, S.2    Suh, J.3
  • 43
    • 0032369532 scopus 로고    scopus 로고
    • The role of relationship quality in the stratification of vendors as perceived by customers
    • J.DorschR.ScottW.Scott (1998) The role of relationship quality in the stratification of vendors as perceived by customers. Journal of the Academy of Marketing Science26(2): 128–142.
    • (1998) Journal of the Academy of Marketing Science , vol.26 , Issue.2 , pp. 128-142
    • Dorsch, J.1    Scott, R.2    Scott, W.3
  • 44
    • 71249131892 scopus 로고    scopus 로고
    • The application of structural equation modeling (SEM) in determining the antecedents of customer loyalty in banks in South Thailand
    • N.EakuruN.Mat (2008) The application of structural equation modeling (SEM) in determining the antecedents of customer loyalty in banks in South Thailand. The Business Review, Cambridge10(2): 129–139.
    • (2008) The Business Review, Cambridge , vol.10 , Issue.2 , pp. 129-139
    • Eakuru, N.1    Mat, N.2
  • 45
    • 33644754857 scopus 로고    scopus 로고
    • Organizational identification: A conceptual and operational review
    • M.R.Edwards (2005) Organizational identification: A conceptual and operational review. International Journal of Management Reviews7(4): 207–230.
    • (2005) International Journal of Management Reviews , vol.7 , Issue.4 , pp. 207-230
    • Edwards, M.R.1
  • 46
    • 84962770187 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • C.FornellD.F.Larcker (1981) Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research18(1): 39–50.
    • (1981) Journal of Marketing Research , vol.18 , Issue.1 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 47
    • 38949106572 scopus 로고    scopus 로고
    • An extended model of the antecedents and consequences of consumer satisfaction for hospitality services
    • Y.EkinciP.L.DawesG.R.Massey (2008) An extended model of the antecedents and consequences of consumer satisfaction for hospitality services. European Journal of Marketing42(1): 35–68.
    • (2008) European Journal of Marketing , vol.42 , Issue.1 , pp. 35-68
    • Ekinci, Y.1    Dawes, P.L.2    Massey, G.R.3
  • 48
    • 30344451651 scopus 로고    scopus 로고
    • Self-Construal, reference groups, and brand meaning
    • E.EscalasJ.Bettman (2005) Self-Construal, reference groups, and brand meaning. Journal of Consumer Research32(3): 378–389.
    • (2005) Journal of Consumer Research , vol.32 , Issue.3 , pp. 378-389
    • Escalas, E.1    Bettman, J.2
  • 49
    • 0032351557 scopus 로고    scopus 로고
    • Consumers and their brands: developing relationship theory in consumer research
    • S.Fournier (1998) Consumers and their brands: developing relationship theory in consumer research. Journal of Consumer Research24: 343–373.
    • (1998) Journal of Consumer Research , vol.24 , pp. 343-373
    • Fournier, S.1
  • 50
    • 40749088890 scopus 로고    scopus 로고
    • Building brand identity in competitive markets
    • B.Ghodeswar (2008) Building brand identity in competitive markets. Journal of Product & Brand Management17(1): 4–12.
    • (2008) Journal of Product & Brand Management , vol.17 , Issue.1 , pp. 4-12
    • Ghodeswar, B.1
  • 51
    • 0013267277 scopus 로고    scopus 로고
    • Emotion in close relationships
    • Sage Publications:,. In: (eds),. Thousand Oaks, CA
    • L.K.GuerreroP.A.Andersen (2000) Emotion in close relationships. In: (eds) Close Relationships. Thousand Oaks, CA: Sage Publications, pp. 171–183.
    • (2000) Close Relationships , pp. 171-183
    • Guerrero, L.K.1    Andersen, P.A.2
  • 55
    • 3042693345 scopus 로고    scopus 로고
    • The four levels of loyalty and the pivotal role of trust: a study of online service dynamics
    • L.HarrisM.H.Goode (2004) The four levels of loyalty and the pivotal role of trust: a study of online service dynamics. Journal of Retailing80(2): 139–158.
    • (2004) Journal of Retailing , vol.80 , Issue.2 , pp. 139-158
    • Harris, L.1    Goode, M.H.2
  • 56
    • 84962636372 scopus 로고    scopus 로고
    • CSR and service brand: the mediating effect of brand identification and moderating effect of service quality
    • H.HeY.Li (2010) CSR and service brand: the mediating effect of brand identification and moderating effect of service quality. Journal of Business Ethics1–16.
    • (2010) Journal of Business Ethics , pp. 1-16
    • He, H.1    Li, Y.2
  • 57
  • 58
    • 61449207990 scopus 로고    scopus 로고
    • Corporate identity and consumer marketing: a process model and research agenda
    • H.-W.HeA.Mukherjee (2009) Corporate identity and consumer marketing: a process model and research agenda. Journal of Marketing Communications15(1): 1–16.
    • (2009) Journal of Marketing Communications , vol.15 , Issue.1 , pp. 1-16
    • He, H.-W.1    Mukherjee, A.2
  • 59
    • 84863836980 scopus 로고    scopus 로고
    • Building online brand communities: exploring the benefits, challenges and risks in the Australian event sector
    • A.-M.HedeP.Kellett (2012) Building online brand communities: exploring the benefits, challenges and risks in the Australian event sector. Journal of Vacation Marketing July18: 239–250.
    • (2012) Journal of Vacation Marketing July , vol.18 , pp. 239-250
    • Hede, A.-M.1    Kellett, P.2
  • 60
    • 71049177935 scopus 로고    scopus 로고
    • The use of partial least squares path modeling in international marketing
    • J.HenselerC.M.RingleSinkovics (2009) The use of partial least squares path modeling in international marketing. Advances in International Marketing20: 277–320.
    • (2009) Advances in International Marketing , vol.20 , pp. 277-320
    • Henseler, J.1    Ringle, C.M.2
  • 61
    • 79960871038 scopus 로고    scopus 로고
    • Demystifying customer brand engagement: exploring the loyalty nexus
    • L.Hollebeek (2011) Demystifying customer brand engagement: exploring the loyalty nexus. Journal of Marketing Management27(7/8): 785–807.
    • (2011) Journal of Marketing Management , vol.27 , Issue.7-8 , pp. 785-807
    • Hollebeek, L.1
  • 62
    • 21844485983 scopus 로고
    • A tale of two theories: a critical comparison of identity theory with social identity theory
    • M.A.HoggD.J.TerryK.M.White (1995) A tale of two theories: a critical comparison of identity theory with social identity theory. Social Psychology Quarterly58: 255–269.
    • (1995) Social Psychology Quarterly , vol.58 , pp. 255-269
    • Hogg, M.A.1    Terry, D.J.2    White, K.M.3
  • 63
    • 84881154180 scopus 로고    scopus 로고
    • The hierarchical effects of perceived quality on perceived value, satisfaction, and loyalty: empirical results from public, outdoor aquatic centres in Australia
    • G.HowatG.Assaker (2013) The hierarchical effects of perceived quality on perceived value, satisfaction, and loyalty: empirical results from public, outdoor aquatic centres in Australia. Sport Management Review16(3): 268–284.
    • (2013) Sport Management Review , vol.16 , Issue.3 , pp. 268-284
    • Howat, G.1    Assaker, G.2
  • 64
    • 84859205686 scopus 로고    scopus 로고
    • The role of emotional aspects in younger consumer-brand relationships
    • J.HwangJ.Kandampully (2012) The role of emotional aspects in younger consumer-brand relationships. Journal of Product and Brand Management21(2): 98–108.
    • (2012) Journal of Product and Brand Management , vol.21 , Issue.2 , pp. 98-108
    • Hwang, J.1    Kandampully, J.2
  • 65
    • 79955934523 scopus 로고    scopus 로고
    • Examining mediating role of attitudinal loyalty and nonlinear effects in satisfaction - behavioral intentions relationships
    • A.K.JaiswalR.Niraj (2011) Examining mediating role of attitudinal loyalty and nonlinear effects in satisfaction - behavioral intentions relationships. Journal of Services Marketing25(3): 165–175.
    • (2011) Journal of Services Marketing , vol.25 , Issue.3 , pp. 165-175
    • Jaiswal, A.K.1    Niraj, R.2
  • 68
    • 84962739630 scopus 로고    scopus 로고
    • Paper presented at the Advertising and Consumer Psychology Conference, New Frontiers in Branding: Attitudes, Attachments, and Relationships, Santa Monica, CA:
    • V.KamatA.Parulekar (2007) Brand love-the precursor to loyalty. Paper presented at the Advertising and Consumer Psychology Conference, New Frontiers in Branding: Attitudes, Attachments, and Relationships. Santa Monica, CA, June 7-9.
    • (2007) Brand love-the precursor to loyalty
    • Kamat, V.1    Parulekar, A.2
  • 69
    • 33846699892 scopus 로고    scopus 로고
    • Customer based brand equity: evidence from the hotel industry
    • R.KayamanH.Arasli (2007) Customer based brand equity: evidence from the hotel industry. Managing Service Quality17: 92–109.
    • (2007) Managing Service Quality , vol.17 , pp. 92-109
    • Kayaman, R.1    Arasli, H.2
  • 70
    • 84962711583 scopus 로고    scopus 로고
    • Paper presented at Society for Consumer Psychology. Advertising and Consumer Psychology Conference Proceedings, Santa Monica, CA:
    • H.KehJ.PangS.Peng (2007) Understanding and measuring brand love. Paper presented at Society for Consumer Psychology. Advertising and Consumer Psychology Conference Proceedings, Santa Monica, CA.
    • (2007) Understanding and measuring brand love
    • Keh, H.1    Pang, J.2    Peng, S.3
  • 74
    • 67349262205 scopus 로고    scopus 로고
    • Multidimensional customer-based brand equity and its consequences in midpriced hotels
    • W.G.KimB.,.Jin-SunH.J.Kim (2008) Multidimensional customer-based brand equity and its consequences in midpriced hotels. Journal of Hospitality and Tourism Research32: 235–254.
    • (2008) Journal of Hospitality and Tourism Research , vol.32 , pp. 235-254
    • Kim, W.G.1    Jin-Sun, B.2    Kim, H.J.3
  • 75
    • 0035622022 scopus 로고    scopus 로고
    • The effect of brand personality and brand identification on brand loyalty: Applying the theory of social identification
    • C.K.KimD.HanS.B.Park (2001) The effect of brand personality and brand identification on brand loyalty: Applying the theory of social identification. Japanese Psychological Research43(4): 195–206.
    • (2001) Japanese Psychological Research , vol.43 , Issue.4 , pp. 195-206
    • Kim, C.K.1    Han, D.2    Park, S.B.3
  • 76
    • 0033477080 scopus 로고    scopus 로고
    • The ownership effect in consumer responses to brand line stretches
    • A.KirmaniS.SoodS.Bridges (1999) The ownership effect in consumer responses to brand line stretches. Journal of Marketing63: 88–101.
    • (1999) Journal of Marketing , vol.63 , pp. 88-101
    • Kirmani, A.1    Sood, S.2    Bridges, S.3
  • 77
    • 1642423357 scopus 로고
    • How is a possession ‘me’ or ‘not me’? Characterizing types and an antecedent of material possession attachment
    • S.KleineE.RobertI.I.I.Kleine. (1995) How is a possession ‘me’ or ‘not me’? Characterizing types and an antecedent of material possession attachment. Journal of Consumer Research22: 327–343.
    • (1995) Journal of Consumer Research , vol.22 , pp. 327-343
    • Kleine, S.1    Robert, E.2    Kleine, I.I.I.3
  • 78
    • 84947430158 scopus 로고    scopus 로고
    • Investigating the strategic marketing significance of brand love in developing and nurturing consumer brand relationships via film branding: a brandscape perspective
    • G.KohliT.MelewarD.Yen (2014) Investigating the strategic marketing significance of brand love in developing and nurturing consumer brand relationships via film branding: a brandscape perspective. The Marketing Review14(4): 383–405.
    • (2014) The Marketing Review , vol.14 , Issue.4 , pp. 383-405
    • Kohli, G.1    Melewar, T.2    Yen, D.3
  • 80
    • 0001660589 scopus 로고
    • An empirical analysis of the relationship between brand loyalty and customer price elasticity
    • L.KrishnamurtiS.P.Raj (1991) An empirical analysis of the relationship between brand loyalty and customer price elasticity. Marketing Science10: 172–183.
    • (1991) Marketing Science , vol.10 , pp. 172-183
    • Krishnamurti, L.1    Raj, S.P.2
  • 81
    • 51849154306 scopus 로고    scopus 로고
    • Investigating antecedents and consequences of brand identification
    • S.KuenzelS.Halliday (2008) Investigating antecedents and consequences of brand identification”, Journal of Product & Brand Management17(5): 293–304.
    • (2008) Journal of Product & Brand Management , vol.17 , Issue.5 , pp. 293-304
    • Kuenzel, S.1    Halliday, S.2
  • 82
    • 78349263085 scopus 로고    scopus 로고
    • Resistance to brand switching when a radically new brand is introduced: a social identity theory perspective
    • S.K.LamM.AhearneY.HuN.Schillewaert (2010) Resistance to brand switching when a radically new brand is introduced: a social identity theory perspective. Journal of Marketing74(6): 128–146.
    • (2010) Journal of Marketing , vol.74 , Issue.6 , pp. 128-146
    • Lam, S.K.1    Ahearne, M.2    Hu, Y.3    Schillewaert, N.4
  • 83
    • 78449258411 scopus 로고    scopus 로고
    • Factors influencing customer loyalty of mobile service: empirical evidence from Koreans
    • H.Lee (2010) Factors influencing customer loyalty of mobile service: empirical evidence from Koreans. Journal of International Banking and Commerce15(2): 1–14.
    • (2010) Journal of International Banking and Commerce , vol.15 , Issue.2 , pp. 1-14
    • Lee, H.1
  • 84
    • 84908134532 scopus 로고    scopus 로고
    • Differentiating with brand personality in economy hotel segment
    • X.LiC.YenM.Uysal (2014) Differentiating with brand personality in economy hotel segment. Journal of Vacation Marketing20(4): 323–333.
    • (2014) Journal of Vacation Marketing , vol.20 , Issue.4 , pp. 323-333
    • Li, X.1    Yen, C.2    Uysal, M.3
  • 85
    • 84986681253 scopus 로고
    • Alumni and their alma mater: a partial test of the reformulated model of organizational identification
    • A.MaelE.Ashforth (1992) Alumni and their alma mater: a partial test of the reformulated model of organizational identification. Journal of Organizational Behaviour13(2): 103–123.
    • (1992) Journal of Organizational Behaviour , vol.13 , Issue.2 , pp. 103-123
    • Mael, A.1    Ashforth, E.2
  • 87
    • 33645658132 scopus 로고    scopus 로고
    • How affective commitment boosts guest loyalty (and promotes frequent-guest programs)
    • A.S.Mattila (2006) How affective commitment boosts guest loyalty (and promotes frequent-guest programs). Cornell Hotel and Restaurant Administration Quarterly47: 174–181.
    • (2006) Cornell Hotel and Restaurant Administration Quarterly , vol.47 , pp. 174-181
    • Mattila, A.S.1
  • 88
    • 1842537947 scopus 로고    scopus 로고
    • The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work
    • D.MayR.GilsonL.Harter (2004) The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work. Journal of Occupational and Organizational Psychology77: 11–37.
    • (2004) Journal of Occupational and Organizational Psychology , vol.77 , pp. 11-37
    • May, D.1    Gilson, R.2    Harter, L.3
  • 90
    • 67650155225 scopus 로고    scopus 로고
    • Are women more loyal customers than men? Gender differences in loyalty to firms and individual service providers
    • V.MelnykS.M.J.van OsselaerT.H.Bijmolt (2009) Are women more loyal customers than men? Gender differences in loyalty to firms and individual service providers. Journal of Marketing73(4): 82–96.
    • (2009) Journal of Marketing , vol.73 , Issue.4 , pp. 82-96
    • Melnyk, V.1    van Osselaer, S.M.J.2    Bijmolt, T.H.3
  • 91
    • 45949099709 scopus 로고    scopus 로고
    • The birth of brand: 4000 years of branding
    • K.MooreS.Reid (2008) The birth of brand: 4000 years of branding. Business History50(4): 419–432.
    • (2008) Business History , vol.50 , Issue.4 , pp. 419-432
    • Moore, K.1    Reid, S.2
  • 92
    • 79959813131 scopus 로고    scopus 로고
    • Brand equity, brand loyalty and consumer satisfaction
    • J.NamY.EkinciG.Whyatt (2011) Brand equity, brand loyalty and consumer satisfaction. Annals of Tourism Research38(3): 1009–1030.
    • (2011) Annals of Tourism Research , vol.38 , Issue.3 , pp. 1009-1030
    • Nam, J.1    Ekinci, Y.2    Whyatt, G.3
  • 94
    • 0033439536 scopus 로고    scopus 로고
    • Whence customer loyalty?
    • R.Oliver (1999). Whence customer loyalty?Journal of Marketing63: 33–44.
    • (1999) Journal of Marketing , vol.63 , pp. 33-44
    • Oliver, R.1
  • 95
    • 84898995526 scopus 로고
    • Self-concept and image congruence: Some research and managerial implications
    • S.OnkvisitJ.Shaw (1987) Self-concept and image congruence: Some research and managerial implications. Journal of Consumer Marketing4(1): 38–50.
    • (1987) Journal of Consumer Marketing , vol.4 , Issue.1 , pp. 38-50
    • Onkvisit, S.1    Shaw, J.2
  • 96
    • 0012705351 scopus 로고    scopus 로고
    • Questioning the role of stakeholder engagement in social and ethical accounting, auditing and reporting
    • D.OwenT.SwiftK.Hunt (2001) Questioning the role of stakeholder engagement in social and ethical accounting, auditing and reporting. Accounting Forum25(3): 264–282.
    • (2001) Accounting Forum , vol.25 , Issue.3 , pp. 264-282
    • Owen, D.1    Swift, T.2    Hunt, K.3
  • 97
    • 84155187157 scopus 로고    scopus 로고
    • Exploring consumer–brand relationship quality and identification: qualitative evidence from cosmetics brands
    • E.PapistaS.Dimitriadis (2012) Exploring consumer–brand relationship quality and identification: qualitative evidence from cosmetics brands. Qualitative Market Research: An International Journal15: 33–56.
    • (2012) Qualitative Market Research: An International Journal , vol.15 , pp. 33-56
    • Papista, E.1    Dimitriadis, S.2
  • 98
    • 78349236956 scopus 로고    scopus 로고
    • Brand attachments and brand attitudes strength: Conceptual and empirical differentiation of two critical brand equity drivers
    • C.ParkD.MacInnisJ.Priester. (2010) Brand attachments and brand attitudes strength: Conceptual and empirical differentiation of two critical brand equity drivers. Journal of Marketing74(6): 1–17.
    • (2010) Journal of Marketing , vol.74 , Issue.6 , pp. 1-17
    • Park, C.1    MacInnis, D.2    Priester, J.3
  • 100
    • 84986081965 scopus 로고    scopus 로고
    • Product involvement / brand loyalty: is there a link
    • P.QuesterA.Lim (2003) Product involvement / brand loyalty: is there a link. Journal of Product and Brand Management12(1): 22–38.
    • (2003) Journal of Product and Brand Management , vol.12 , Issue.1 , pp. 22-38
    • Quester, P.1    Lim, A.2
  • 102
    • 0025486182 scopus 로고
    • Zero defections. Quality comes to services
    • F.F.ReichheldW.E.SasserJr. (1990) Zero defections. Quality comes to services. Harvard Business Review68(5): 105–111.
    • (1990) Harvard Business Review , vol.68 , Issue.5 , pp. 105-111
    • Reichheld, F.F.1    Sasser, W.E.2
  • 103
    • 84857795412 scopus 로고    scopus 로고
    • How we relate to brands: psychological and neuro physiological insights into consumer–brand relationships
    • M.ReimannR.CastañoJ.ZaichkowskyA.Bechara (2012) How we relate to brands: psychological and neuro physiological insights into consumer–brand relationships. Journal of Consumer Psychology22: 128–142.
    • (2012) Journal of Consumer Psychology , vol.22 , pp. 128-142
    • Reimann, M.1    Castaño, R.2    Zaichkowsky, J.3    Bechara, A.4
  • 104
    • 77957045330 scopus 로고    scopus 로고
    • Consumer’s evaluation of a new product bearing a familiar name: an exploratory study on brand equity extensions in the hospitality industry
    • P.Rompf (1999) Consumer’s evaluation of a new product bearing a familiar name: an exploratory study on brand equity extensions in the hospitality industry. Journal of Vacation Marketing5(3): 253–262.
    • (1999) Journal of Vacation Marketing , vol.5 , Issue.3 , pp. 253-262
    • Rompf, P.1
  • 107
    • 21744438808 scopus 로고    scopus 로고
    • Measuring emotions in the consumption experience
    • 24:
    • M.L.Richins (1997) Measuring emotions in the consumption experience. Journal of Consumer Research 24: 127–146.
    • (1997) Journal of Consumer Research , pp. 127-146
    • Richins, M.L.1
  • 108
    • 40249096990 scopus 로고    scopus 로고
    • Unique like everybody else? The dual role of consumers’ need for uniqueness
    • A.Ruvio (2008) Unique like everybody else? The dual role of consumers’ need for uniqueness. Psychology Marketing25(5): 444–464.
    • (2008) Psychology Marketing , vol.25 , Issue.5 , pp. 444-464
    • Ruvio, A.1
  • 111
    • 84959546519 scopus 로고    scopus 로고
    • The impact of perceived value on customer satisfaction, loyalty, recommendation and repurchase. an empirical study of spa industry in Indonesia
    • ICTTM2012, Bangkok, Thailand:
    • R.SetiowatiA.Putri (2012) The impact of perceived value on customer satisfaction, loyalty, recommendation and repurchase. an empirical study of spa industry in Indonesia. Proceedings of International Conference on Trade, Tourism and Management (ICTTM2012), Bangkok, Thailand.
    • (2012) Proceedings of International Conference on Trade, Tourism and Management
    • Setiowati, R.1    Putri, A.2
  • 114
    • 37949039959 scopus 로고
    • Consumer-object relations: a conceptual framework based analogously on Sternberg’s triangular theory of love
    • T.ShimpT.Madden (1988) Consumer-object relations: a conceptual framework based analogously on Sternberg’s triangular theory of love. Advances in Consumer Research15: 163–168.
    • (1988) Advances in Consumer Research , vol.15 , pp. 163-168
    • Shimp, T.1    Madden, T.2
  • 115
    • 84860802784 scopus 로고    scopus 로고
    • A study of factors influencing positive word of mouth in the Iranian banking industry
    • H.ShirsavarS.GilaniniaA.Almani (2012) A study of factors influencing positive word of mouth in the Iranian banking industry. Middle-East Journal of Scientific Research11(4): 454–460.
    • (2012) Middle-East Journal of Scientific Research , vol.11 , Issue.4 , pp. 454-460
    • Shirsavar, H.1    Gilaninia, S.2    Almani, A.3
  • 117
    • 77954653296 scopus 로고    scopus 로고
    • When experience matters: building and measuring hotel brand equity: the customers’ perspective
    • K.SoC.King (2010) When experience matters: building and measuring hotel brand equity: the customers’ perspective. International Journal of Contemporary Hospitality Management22: 589–608.
    • (2010) International Journal of Contemporary Hospitality Management , vol.22 , pp. 589-608
    • So, K.1    King, C.2
  • 118
    • 84874801397 scopus 로고    scopus 로고
    • The influence of customer brand identification on hotel brand evaluation and loyalty development
    • K.SoC.KingB.Sparks. (2013) The influence of customer brand identification on hotel brand evaluation and loyalty development. International Journal of Hospitality Management34: 31–41.
    • (2013) International Journal of Hospitality Management , vol.34 , pp. 31-41
    • So, K.1    King, C.2    Sparks, B.3
  • 121
    • 60349085129 scopus 로고    scopus 로고
    • The importance of a general measure of brand engagement on market behavior: development and validation of a scale
    • D.SprottS.CzellarE.Spangenberg (2009) The importance of a general measure of brand engagement on market behavior: development and validation of a scale. Journal of Marketing Research46: 92–104.
    • (2009) Journal of Marketing Research , vol.46 , pp. 92-104
    • Sprott, D.1    Czellar, S.2    Spangenberg, E.3
  • 123
    • 84962777617 scopus 로고
    • A triangular theory of love psychological review
    • R.Sternberg (1987) A triangular theory of love psychological review. American Psychological Association, Inc93(2): 119–135.
    • (1987) American Psychological Association, Inc , vol.93 , Issue.2 , pp. 119-135
    • Sternberg, R.1
  • 124
    • 0031503171 scopus 로고    scopus 로고
    • Construct validation of a triangular love scale
    • R.Sternberg (1997) Construct validation of a triangular love scale. European Journal of Social Psychology27(3): 313–335.
    • (1997) European Journal of Social Psychology , vol.27 , Issue.3 , pp. 313-335
    • Sternberg, R.1
  • 126
    • 0002424969 scopus 로고
    • Commitment, identity salience and role behavior: theory and a research example
    • New York: Springer-Verlag
    • S.Stryker (1982) Commitment, identity salience and role behavior: theory and a research example. In (eds) Personality, Roles and Social Behavior. New York: Springer-Verlag, pp. 199–218.
    • (1982) Personality, Roles and Social Behavior , pp. 199-218
    • Stryker, S.1
  • 127
    • 84986173328 scopus 로고    scopus 로고
    • Determinants of customer-perceived service quality: a confirmatory factor analysis approach
    • G.S.SureshchandarC.RajendranR.N.Anantharaman (2002) Determinants of customer-perceived service quality: a confirmatory factor analysis approach. Journal of Services Marketing16(1): 9–34.
    • (2002) Journal of Services Marketing , vol.16 , Issue.1 , pp. 9-34
    • Sureshchandar, G.S.1    Rajendran, C.2    Anantharaman, R.N.3
  • 128
    • 34547839760 scopus 로고    scopus 로고
    • ‘My’ Brand or ‘Our’ Brand: The Effects of Brand Relationship Dimensions and Self-Construal on Brand Evaluations
    • V.SwaminathanK.PageZ.Gürhan-Canli (2007) ‘My’ Brand or ‘Our’ Brand: The Effects of Brand Relationship Dimensions and Self-Construal on Brand Evaluations. Journal of Consumer Research34(2): 248–59.
    • (2007) Journal of Consumer Research , vol.34 , Issue.2 , pp. 248-259
    • Swaminathan, V.1    Page, K.2    Gürhan-Canli, Z.3
  • 129
    • 0003071236 scopus 로고
    • Social stereotypes and social groups
    • Oxford, England: Blackwell,,. In: (eds), (
    • H.Tajfel (1981) Social stereotypes and social groups. In: (eds) Intergroup Behavior (pp. 144–167). Oxford, England: Blackwell.
    • (1981) Intergroup Behavior , pp. 144-167
    • Tajfel, H.1
  • 130
    • 0001868677 scopus 로고
    • The social identity theory of intergroup behaviour
    • Chicago: Nelson-Hall
    • H.TajfelJ.C.Turner (1986) The social identity theory of intergroup behaviour. In: (eds) Psychology of Intergroup Relations. Chicago: Nelson-Hall, pp. 7–24.
    • (1986) Psychology of Intergroup Relations , pp. 7-24
    • Tajfel, H.1    Turner, J.C.2
  • 131
    • 12944254316 scopus 로고    scopus 로고
    • The ties that bind: measuring the strength of consumers ‘attachments to brands
    • J.ThomsonK.MacInnisW.Park (2005) The ties that bind: measuring the strength of consumers ‘attachments to brands. Journal of Consumer Psychology15(1): 77–90.
    • (2005) Journal of Consumer Psychology , vol.15 , Issue.1 , pp. 77-90
    • Thomson, J.1    MacInnis, K.2    Park, W.3
  • 132
    • 84870481802 scopus 로고    scopus 로고
    • This brand is me: a social identity based measure of brand identification
    • A.TildesleyL.Coote (2009) This brand is me: a social identity based measure of brand identification. Advances in Consumer Research36: 627–628.
    • (2009) Advances in Consumer Research , vol.36 , pp. 627-628
    • Tildesley, A.1    Coote, L.2
  • 134
    • 48349139282 scopus 로고    scopus 로고
    • Survey research in athletic training: the scientific method of development and implementation
    • P.Turocy (2003) Survey research in athletic training: the scientific method of development and implementation. Journal of Athletic Training37(4): 174–179.
    • (2003) Journal of Athletic Training , vol.37 , Issue.4 , pp. 174-179
    • Turocy, P.1
  • 136
    • 84887088008 scopus 로고    scopus 로고
    • Strategic relationship management & service brand marketing
    • S.P.Tsai (2011) Strategic relationship management & service brand marketing. European Journal of Marketing45(7/8): 1–19.
    • (2011) European Journal of Marketing , vol.45 , Issue.7-8 , pp. 1-19
    • Tsai, S.P.1
  • 137
    • 84961317362 scopus 로고    scopus 로고
    • Love and satisfaction drive persistent stickiness: investigating international tourist hotel brands
    • S.-P.Tsai (2014) Love and satisfaction drive persistent stickiness: investigating international tourist hotel brands. International Journal of Tourism Research16: 565–577.
    • (2014) International Journal of Tourism Research , vol.16 , pp. 565-577
    • Tsai, S.-P.1
  • 138
    • 84897765682 scopus 로고    scopus 로고
    • Contemporary sociological theory
    • chapter 16, Thousand Oaks: Sage Publications
    • J.Turner (2013) Contemporary sociological theory. In Symbolic Interactionist Theories of Identity, chapter 16. Thousand Oaks: Sage Publications, Inc, pp. 331–355.
    • (2013) Symbolic Interactionist Theories of Identity , pp. 331-355
    • Turner, J.1
  • 139
    • 12144254996 scopus 로고    scopus 로고
    • Brand orientation: a mindset for building brands into strategic resources
    • M.Urde (1999) Brand orientation: a mindset for building brands into strategic resources. Journal of Marketing Management15: 117–133.
    • (1999) Journal of Marketing Management , vol.15 , pp. 117-133
    • Urde, M.1
  • 140
    • 1442352079 scopus 로고    scopus 로고
    • Consumer-based brand equity: development and validation of a measurement instrument
    • R.VazquezA.B.Del RioV.Iglesias (2002) Consumer-based brand equity: development and validation of a measurement instrument. Journal of Marketing Management18(1/2): 27–48.
    • (2002) Journal of Marketing Management , vol.18 , Issue.1-2 , pp. 27-48
    • Vazquez, R.1    Del Rio, A.B.2    Iglesias, V.3
  • 141
    • 0002806588 scopus 로고    scopus 로고
    • What high-tech managers need to know about brands
    • S.WardL.LarryJ.Goldstine (1999) What high-tech managers need to know about brands. Harvard Business Review77(4): 85–95.
    • (1999) Harvard Business Review , vol.77 , Issue.4 , pp. 85-95
    • Ward, S.1    Larry, L.2    Goldstine, J.3
  • 142
    • 60649096896 scopus 로고    scopus 로고
    • Using PLS path modeling for assessing hierarchical construct models: Guidelines and empirical illustration
    • M.WetzelsG.Odekerken-SchroderC.van Oppen (2009) Using PLS path modeling for assessing hierarchical construct models: Guidelines and empirical illustration. MIS Quarterly33(1): 177–195.
    • (2009) MIS Quarterly , vol.33 , Issue.1 , pp. 177-195
    • Wetzels, M.1    Odekerken-Schroder, G.2    van Oppen, C.3
  • 143
    • 33646562323 scopus 로고    scopus 로고
    • Falling in love with a product: the structure of a romantic consumer-product relationship
    • Y.-O.WhangJ.AllenN.Sahoury. (2004) Falling in love with a product: the structure of a romantic consumer-product relationship. Advances in Consumer Research31: 320–327.
    • (2004) Advances in Consumer Research , vol.31 , pp. 320-327
    • Whang, Y.-O.1    Allen, J.2    Sahoury, N.3
  • 146
    • 0037784748 scopus 로고    scopus 로고
    • Developing and validating a multidimensional consumer-based brand equity scale
    • B.YooN.Donthu (2001) Developing and validating a multidimensional consumer-based brand equity scale. Journal of Business Research52: 1–14.
    • (2001) Journal of Business Research , vol.52 , pp. 1-14
    • Yoo, B.1    Donthu, N.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.