An extended model of the antecedents and consequences of consumer satisfaction for hospitality services

European Journal of Marketing

Volumn 42, Issue 1-2, 2008, Pages 35-68

  Ekinci, Yuksel ^a   Dawes, Philip L ^b   Massey, Graham R ^c  

^a OXFORD BROOKES UNIVERSITY   (United Kingdom)

^b UNIVERSITY OF WOLVERHAMPTON   (United Kingdom)

^c UNIVERSITY OF TECHNOLOGY SYDNEY   (Australia)

Author keywords

Customer satisfaction; Hospitality services; Service levels; United Kingdom

Indexed keywords

EID: 38949106572     PISSN: 03090566     EISSN: None     Source Type: Journal    
DOI: 10.1108/03090560810840907     Document Type: Article

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