메뉴 건너뛰기




Volumn 43, Issue 4, 2015, Pages 411-428

Stakeholder marketing: theoretical foundations and required capabilities

Author keywords

Capabilities; Conceptual paper; Marketing theory; Multiplicity; Networks; Stakeholder marketing

Indexed keywords


EID: 84930872464     PISSN: 00920703     EISSN: None     Source Type: Journal    
DOI: 10.1007/s11747-015-0424-y     Document Type: Article
Times cited : (194)

References (118)
  • 3
    • 0030306784 scopus 로고    scopus 로고
    • Distinguishing the effects of functional and dysfunctional conflict on strategic decision making: resolving a paradox for top management teams
    • Amason, A. C. (1996). Distinguishing the effects of functional and dysfunctional conflict on strategic decision making: resolving a paradox for top management teams. Academy of Management Journal, 39, 123–148.
    • (1996) Academy of Management Journal , vol.39 , pp. 123-148
    • Amason, A.C.1
  • 4
    • 21844489555 scopus 로고
    • Dyadic business relationships within a business network context
    • Anderson, J. C., Håkansson, H., & Johanson, J. (1994). Dyadic business relationships within a business network context. Journal of Marketing, 58, 1–15.
    • (1994) Journal of Marketing , vol.58
    • Anderson, J.C.1    Håkansson, H.2    Johanson, J.3
  • 5
    • 0002892285 scopus 로고    scopus 로고
    • Creating the boundaryless organization
    • Ashkenas, R. (1999). Creating the boundaryless organization. Business Horizons, 42, 5–10.
    • (1999) Business Horizons , vol.42 , pp. 5-10
    • Ashkenas, R.1
  • 6
    • 61449210975 scopus 로고
    • Marketing as exchange
    • Bagozzi, R. P. (1975). Marketing as exchange. Journal of Marketing, 39, 32–39.
    • (1975) Journal of Marketing , vol.39 , pp. 32-39
    • Bagozzi, R.P.1
  • 7
    • 84893115950 scopus 로고    scopus 로고
    • The effect of selective openness on value creation in user innovation communities
    • Balka, K., Raasch, C., & Herstatt, C. (2013). The effect of selective openness on value creation in user innovation communities. Journal of Product Innovation Management, 31, 392–407.
    • (2013) Journal of Product Innovation Management , vol.31 , pp. 392-407
    • Balka, K.1    Raasch, C.2    Herstatt, C.3
  • 9
    • 84951659358 scopus 로고
    • Relationship marketing of services: growing interest, emerging perspectives
    • Berry, L. L. (1995). Relationship marketing of services: growing interest, emerging perspectives. Journal of the Academy of Marketing Science, 23, 236–245.
    • (1995) Journal of the Academy of Marketing Science , vol.23 , pp. 236-245
    • Berry, L.L.1
  • 13
    • 0033236256 scopus 로고    scopus 로고
    • Buyer-seller relationships in business markets
    • Cannon, J. P., & Perreault, W. D., Jr. (1999). Buyer-seller relationships in business markets. Journal of Marketing Research, 36, 439–460.
    • (1999) Journal of Marketing Research , vol.36 , pp. 439-460
    • Cannon, J.P.1    Perreault, W.D.2
  • 15
    • 67650848425 scopus 로고    scopus 로고
    • Stakeholder relations and the persistence of corporate financial performance
    • Choi, J., & Wang, H. (2009). Stakeholder relations and the persistence of corporate financial performance. Strategic Management Journal, 30, 895–907.
    • (2009) Strategic Management Journal , vol.30 , pp. 895-907
    • Choi, J.1    Wang, H.2
  • 16
    • 21844523370 scopus 로고
    • Preference for consistency: the development of a valid measure and the discovery of surprising behavioral implications
    • Cialdini, R. B., Trost, M. R., & Newsom, J. T. (1995). Preference for consistency: the development of a valid measure and the discovery of surprising behavioral implications. Journal of Personality and Social Psychology, 69, 318–328.
    • (1995) Journal of Personality and Social Psychology , vol.69 , pp. 318-328
    • Cialdini, R.B.1    Trost, M.R.2    Newsom, J.T.3
  • 17
    • 21844434254 scopus 로고
    • A stakeholder framework for analyzing and evaluating corporate social performance
    • Clarkson, M. B. E. (1995). A stakeholder framework for analyzing and evaluating corporate social performance. Academy of Management Review, 20, 92–117.
    • (1995) Academy of Management Review , vol.20 , pp. 92-117
    • Clarkson, M.B.E.1
  • 19
    • 0040984002 scopus 로고
    • The capabilities of market-driven organizations
    • Day, G. S. (1994). The capabilities of market-driven organizations. Journal of Marketing, 58, 37–52.
    • (1994) Journal of Marketing , vol.58 , pp. 37-52
    • Day, G.S.1
  • 20
    • 79959327127 scopus 로고    scopus 로고
    • Closing the marketing capabilities gap
    • Day, G. S. (2011). Closing the marketing capabilities gap. Journal of Marketing, 75, 183–195.
    • (2011) Journal of Marketing , vol.75 , pp. 183-195
    • Day, G.S.1
  • 21
    • 0002370333 scopus 로고
    • Marketing theory with a strategic orientation
    • Day, G. S., & Wensley, R. (1983). Marketing theory with a strategic orientation. Journal of Marketing, 47, 79–89.
    • (1983) Journal of Marketing , vol.47 , pp. 79-89
    • Day, G.S.1    Wensley, R.2
  • 23
    • 0004207187 scopus 로고
    • Zone Books, New York
    • Deleuze, G. (1988). Bergsonism. New York: Zone Books.
    • (1988) Bergsonism
    • Deleuze, G.1
  • 24
    • 0033458173 scopus 로고    scopus 로고
    • ‘Foreseeing’ marketing
    • Deshpandé, R. (1999). ‘Foreseeing’ marketing. Journal of Marketing, 63, 164–167.
    • (1999) Journal of Marketing , vol.63 , pp. 164-167
    • Deshpandé, R.1
  • 26
    • 21844463321 scopus 로고
    • The stakeholder theory of the corporation: Concepts, evidence, and implications
    • Donaldson, T., & Preston, L. E. (1995). The stakeholder theory of the corporation: Concepts, evidence, and implications. Academy of Management Review, 20, 65–91.
    • (1995) Academy of Management Review , vol.20 , pp. 65-91
    • Donaldson, T.1    Preston, L.E.2
  • 27
    • 84873478532 scopus 로고    scopus 로고
    • Integrating multiple stakeholder issues in new product development: an exploration
    • Driessen, P. H., & Hillebrand, B. (2013). Integrating multiple stakeholder issues in new product development: an exploration. Journal of Product Innovation Management, 30, 364–379.
    • (2013) Journal of Product Innovation Management , vol.30 , pp. 364-379
    • Driessen, P.H.1    Hillebrand, B.2
  • 28
    • 84878160026 scopus 로고    scopus 로고
    • Mechanisms for stakeholder integration: bringing virtual stakeholder dialogue into organizations
    • Driessen, P. H., Kok, R. A. W., & Hillebrand, B. (2013). Mechanisms for stakeholder integration: bringing virtual stakeholder dialogue into organizations. Journal of Business Research, 66, 1465–1472.
    • (2013) Journal of Business Research , vol.66 , pp. 1465-1472
    • Driessen, P.H.1    Kok, R.A.W.2    Hillebrand, B.3
  • 30
  • 31
    • 79551516148 scopus 로고    scopus 로고
    • Expanding understanding of service exchange and value co-creation: a social construction approach
    • Edvardsson, B., Tronvoll, B., & Gruber, T. (2011). Expanding understanding of service exchange and value co-creation: a social construction approach. Journal of the Academy of Marketing Science, 39, 327–339.
    • (2011) Journal of the Academy of Marketing Science , vol.39 , pp. 327-339
    • Edvardsson, B.1    Tronvoll, B.2    Gruber, T.3
  • 33
    • 85142824323 scopus 로고
    • Social exchange theory
    • Rosenberg M, Turner R, (eds), Basic Books, New York
    • Emerson, R. M. (1981). Social exchange theory. In M. Rosenberg & R. Turner (Eds.), Social psychology: Sociological perspectives (pp. 30–65). New York: Basic Books.
    • (1981) Social psychology: Sociological perspectives , pp. 30-65
    • Emerson, R.M.1
  • 34
    • 38849103007 scopus 로고    scopus 로고
    • A macromarketing ethics framework: stakeholder orientation and distributive justice
    • Ferrell, O. C., & Ferrell, L. (2008). A macromarketing ethics framework: stakeholder orientation and distributive justice. Journal of Macromarketing, 28, 24–32.
    • (2008) Journal of Macromarketing , vol.28 , pp. 24-32
    • Ferrell, O.C.1    Ferrell, L.2
  • 36
    • 66249141302 scopus 로고    scopus 로고
    • Getting brand communities right
    • Fournier, S., & Lee, L. (2009). Getting brand communities right. Harvard Business Review, 87, 105–111.
    • (2009) Harvard Business Review , vol.87 , pp. 105-111
    • Fournier, S.1    Lee, L.2
  • 38
  • 39
    • 79551487386 scopus 로고    scopus 로고
    • A stakeholder perspective of the value proposition concept
    • Frow, P., & Payne, A. (2011). A stakeholder perspective of the value proposition concept. European Journal of Marketing, 45, 223–240.
    • (2011) European Journal of Marketing , vol.45 , pp. 223-240
    • Frow, P.1    Payne, A.2
  • 40
    • 77957283603 scopus 로고    scopus 로고
    • Cooperation in stakeholder networks: firms’ ‘tertius iungens’ role
    • Garriga, E. (2009). Cooperation in stakeholder networks: firms’ ‘tertius iungens’ role. Journal of Business Ethics, 90, 623–637.
    • (2009) Journal of Business Ethics , vol.90 , pp. 623-637
    • Garriga, E.1
  • 41
    • 33750833492 scopus 로고    scopus 로고
    • Creating a market orientation: a longitudinal, multifirm, grounded analysis of cultural transformation
    • Gebhardt, G. F., Carpenter, G. S., & Sherry, J. F., Jr. (2006). Creating a market orientation: a longitudinal, multifirm, grounded analysis of cultural transformation. Journal of Marketing, 70, 37–55.
    • (2006) Journal of Marketing , vol.70 , pp. 37-55
    • Gebhardt, G.F.1    Carpenter, G.S.2    Sherry, J.F.3
  • 43
    • 84936824352 scopus 로고
    • Economic action and social structure: the problem of embeddedness
    • Granovetter, M. (1985). Economic action and social structure: the problem of embeddedness. American Journal of Sociology, 91, 481–510.
    • (1985) American Journal of Sociology , vol.91 , pp. 481-510
    • Granovetter, M.1
  • 44
    • 84930868372 scopus 로고    scopus 로고
    • Greenpeace (2013). Greenpeace takes on Europe’s biggest carmaker… and wins!
    • Greenpeace (2013). Greenpeace takes on Europe’s biggest carmaker… and wins! http://www.greenpeace.org/international/en/news/Blogs/makingwaves/greenpeace-takes-on-vw/blog/44214/
  • 46
    • 46349106062 scopus 로고    scopus 로고
    • Extending the service-dominant logic: From customer centricity to balanced centricity
    • Gummesson, E. (2008). Extending the service-dominant logic: From customer centricity to balanced centricity. Journal of the Academy of Marketing Science, 36, 15–17.
    • (2008) Journal of the Academy of Marketing Science , vol.36 , pp. 15-17
    • Gummesson, E.1
  • 47
    • 73949090091 scopus 로고    scopus 로고
    • The American marketing association’s new definition of marketing: perspective and commentary on the 2007 revision
    • Gundlach, G. T., & Wilkie, W. L. (2009). The American marketing association’s new definition of marketing: perspective and commentary on the 2007 revision. Journal of Public Policy & Marketing, 28, 259–264.
    • (2009) Journal of Public Policy & Marketing , vol.28 , pp. 259-264
    • Gundlach, G.T.1    Wilkie, W.L.2
  • 49
    • 3042559495 scopus 로고    scopus 로고
    • Firm-to-firm and interpersonal relationships: perspectives from advertising agency account managers
    • Haytko, D. L. (2004). Firm-to-firm and interpersonal relationships: perspectives from advertising agency account managers. Journal of the Academy of Marketing Science, 32, 312–328.
    • (2004) Journal of the Academy of Marketing Science , vol.32 , pp. 312-328
    • Haytko, D.L.1
  • 51
    • 84901670255 scopus 로고    scopus 로고
    • Broadening the paradigm of marketing as exchange: a public policy and marketing perspective
    • Hill, R. P., & Martin, K. D. (2014). Broadening the paradigm of marketing as exchange: a public policy and marketing perspective. Journal of Public Policy & Marketing, 33, 17–33.
    • (2014) Journal of Public Policy & Marketing , vol.33 , pp. 17-33
    • Hill, R.P.1    Martin, K.D.2
  • 52
    • 84887929606 scopus 로고    scopus 로고
    • Corporate social responsibility in business-to-business markets: how organizational customers account for supplier corporate social responsibility engagement
    • Homburg, C., Stierl, M., & Bornemann, T. (2013). Corporate social responsibility in business-to-business markets: how organizational customers account for supplier corporate social responsibility engagement. Journal of Marketing, 77, 54–72.
    • (2013) Journal of Marketing , vol.77 , pp. 54-72
    • Homburg, C.1    Stierl, M.2    Bornemann, T.3
  • 54
    • 84865346443 scopus 로고    scopus 로고
    • Stakeholder marketing: a definition and conceptual framework
    • Hult, G. T. M., Mena, J. A., Ferrell, O. C., & Ferrell, L. (2011). Stakeholder marketing: a definition and conceptual framework. AMS Review, 1, 44–65.
    • (2011) AMS Review , vol.1 , pp. 44-65
    • Hult, G.T.M.1    Mena, J.A.2    Ferrell, O.C.3    Ferrell, L.4
  • 55
    • 0033114546 scopus 로고    scopus 로고
    • Emotional capability, emotional intelligence, and radical change
    • Huy, Q. N. (1999). Emotional capability, emotional intelligence, and radical change. Academy of Management Review, 24, 325–345.
    • (1999) Academy of Management Review , vol.24 , pp. 325-345
    • Huy, Q.N.1
  • 57
    • 77953282735 scopus 로고    scopus 로고
    • Managing conflicting stakeholder interests: an exploratory case analysis of the formulation of corporate social responsibility standards in the Netherlands
    • Ingenbleek, P. T. M., & Immink, V. M. (2010). Managing conflicting stakeholder interests: an exploratory case analysis of the formulation of corporate social responsibility standards in the Netherlands. Journal of Public Policy & Marketing, 29, 52–65.
    • (2010) Journal of Public Policy & Marketing , vol.29 , pp. 52-65
    • Ingenbleek, P.T.M.1    Immink, V.M.2
  • 59
    • 21844519987 scopus 로고
    • Instrumental stakeholder theory: a synthesis of ethics and economics
    • Jones, T. M. (1995). Instrumental stakeholder theory: a synthesis of ethics and economics. Academy of Management Review, 20, 404–437.
    • (1995) Academy of Management Review , vol.20 , pp. 404-437
    • Jones, T.M.1
  • 62
    • 77954089711 scopus 로고    scopus 로고
    • Stakeholder theory and practice in Europe and North America: the key to success lies in a marketing approach
    • Jurgens, M., Berthon, P., Papania, L., & Shabbir, H. A. (2010). Stakeholder theory and practice in Europe and North America: the key to success lies in a marketing approach. Industrial Marketing Management, 39, 769–775.
    • (2010) Industrial Marketing Management , vol.39 , pp. 769-775
    • Jurgens, M.1    Berthon, P.2    Papania, L.3    Shabbir, H.A.4
  • 63
    • 25844458337 scopus 로고    scopus 로고
    • Balanced versus focused responsiveness to core constituencies and organizational effectiveness
    • Koll, O., Woodside, A. G., & Mühlbacher, H. (2005). Balanced versus focused responsiveness to core constituencies and organizational effectiveness. European Journal of Marketing, 39, 1166–1183.
    • (2005) European Journal of Marketing , vol.39 , pp. 1166-1183
    • Koll, O.1    Woodside, A.G.2    Mühlbacher, H.3
  • 64
    • 0001867690 scopus 로고
    • A generic concept of marketing
    • Kotler, P. (1972). A generic concept of marketing. Journal of Marketing, 36, 46–54.
    • (1972) Journal of Marketing , vol.36 , pp. 46-54
    • Kotler, P.1
  • 65
    • 36548999154 scopus 로고    scopus 로고
    • Expanding the value horizon: how stakeholder value contributes to competitive advantage
    • Laszlo, C., Sherman, D., Whalen, J., & Ellison, J. (2005). Expanding the value horizon: how stakeholder value contributes to competitive advantage. Journal of Corporate Citizenship, 20, 65–76.
    • (2005) Journal of Corporate Citizenship , vol.20 , pp. 65-76
    • Laszlo, C.1    Sherman, D.2    Whalen, J.3    Ellison, J.4
  • 66
    • 34548077858 scopus 로고    scopus 로고
    • Marketing systems: a core macromarketing concept
    • Layton, R. A. (2007). Marketing systems: a core macromarketing concept. Journal of Macromarketing, 27, 227–242.
    • (2007) Journal of Macromarketing , vol.27 , pp. 227-242
    • Layton, R.A.1
  • 67
    • 20444455477 scopus 로고    scopus 로고
    • Journal evaluation and the development of marketing
    • Lehmann, D. R. (2005). Journal evaluation and the development of marketing. Journal of Public Policy & Marketing, 24, 137–142.
    • (2005) Journal of Public Policy & Marketing , vol.24 , pp. 137-142
    • Lehmann, D.R.1
  • 70
    • 84055187651 scopus 로고    scopus 로고
    • Conflicting stakeholder interests and natural gas: a macromarketing perspective
    • Lewin, J. E., Strutton, D., & Paswan, A. K. (2011). Conflicting stakeholder interests and natural gas: a macromarketing perspective. Journal of Macromarketing, 31, 340–358.
    • (2011) Journal of Macromarketing , vol.31 , pp. 340-358
    • Lewin, J.E.1    Strutton, D.2    Paswan, A.K.3
  • 71
    • 0034335477 scopus 로고    scopus 로고
    • Exploring paradox: toward a more comprehensive guide
    • Lewis, M. W. (2000). Exploring paradox: toward a more comprehensive guide. Academy of Management Review, 25, 760–776.
    • (2000) Academy of Management Review , vol.25 , pp. 760-776
    • Lewis, M.W.1
  • 72
    • 70449378048 scopus 로고    scopus 로고
    • The debate over doing good: corporate social performance, strategic marketing levers, and firm-idiosyncratic risk
    • Luo, X., & Bhattacharya, C. B. (2009). The debate over doing good: corporate social performance, strategic marketing levers, and firm-idiosyncratic risk. Journal of Marketing, 73, 198–213.
    • (2009) Journal of Marketing , vol.73 , pp. 198-213
    • Luo, X.1    Bhattacharya, C.B.2
  • 73
    • 79955686046 scopus 로고    scopus 로고
    • A stakeholder-unifying, cocreation philosophy for marketing
    • Lusch, R. F., & Webster, F. E. (2011). A stakeholder-unifying, cocreation philosophy for marketing. Journal of Macromarketing, 31, 129–134.
    • (2011) Journal of Macromarketing , vol.31 , pp. 129-134
    • Lusch, R.F.1    Webster, F.E.2
  • 74
    • 79959337452 scopus 로고    scopus 로고
    • A framework for conceptual contributions in marketing
    • MacInnis, D. J. (2011). A framework for conceptual contributions in marketing. Journal of Marketing, 75, 136–154.
    • (2011) Journal of Marketing , vol.75 , pp. 136-154
    • MacInnis, D.J.1
  • 75
    • 0346432524 scopus 로고    scopus 로고
    • Corporate social responsibility and marketing: an integrative framework
    • Maignan, I., & Ferrell, O. C. (2004). Corporate social responsibility and marketing: an integrative framework. Journal of the Academy of Marketing Science, 32, 3–19.
    • (2004) Journal of the Academy of Marketing Science , vol.32 , pp. 3-19
    • Maignan, I.1    Ferrell, O.C.2
  • 77
    • 84875282702 scopus 로고    scopus 로고
    • When TED lost control of its crowd
    • Merchant, N. (2013). When TED lost control of its crowd. Harvard Business Review, 91, 78–83.
    • (2013) Harvard Business Review , vol.91 , pp. 78-83
    • Merchant, N.1
  • 79
    • 0031529953 scopus 로고    scopus 로고
    • Toward a theory of stakeholder identification and salience: defining the principle of who and what really counts
    • Mitchell, R. K., Agle, B. R., & Wood, D. J. (1997). Toward a theory of stakeholder identification and salience: defining the principle of who and what really counts. Academy of Management Review, 22, 853–888.
    • (1997) Academy of Management Review , vol.22 , pp. 853-888
    • Mitchell, R.K.1    Agle, B.R.2    Wood, D.J.3
  • 80
    • 21344475322 scopus 로고
    • The commitment-trust theory of relationship marketing
    • Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58, 20–38.
    • (1994) Journal of Marketing , vol.58 , pp. 20-38
    • Morgan, R.M.1    Hunt, S.D.2
  • 81
    • 0010773134 scopus 로고
    • Strategic management of the socially responsible firm: integrating management and marketing theory
    • Murray, K. B., & Montanari, J. B. (1986). Strategic management of the socially responsible firm: integrating management and marketing theory. Academy of Management Review, 11, 815–827.
    • (1986) Academy of Management Review , vol.11 , pp. 815-827
    • Murray, K.B.1    Montanari, J.B.2
  • 82
    • 33747876022 scopus 로고    scopus 로고
    • Stakeholder multiplicity: toward an understanding of the interactions between stakeholders
    • Neville, B., & Menguc, B. (2006). Stakeholder multiplicity: toward an understanding of the interactions between stakeholders. Journal of Business Ethics, 66, 377–391.
    • (2006) Journal of Business Ethics , vol.66 , pp. 377-391
    • Neville, B.1    Menguc, B.2
  • 84
    • 0001279075 scopus 로고
    • Strategic responses to institutional processes
    • Oliver, C. (1991). Strategic responses to institutional processes. Academy of Management Review, 16, 145–179.
    • (1991) Academy of Management Review , vol.16 , pp. 145-179
    • Oliver, C.1
  • 85
    • 33750824287 scopus 로고    scopus 로고
    • Factors influencing the effectiveness of relationship marketing: a meta-analysis
    • Palmatier, R. W., Dant, R. R., Grewal, D., & Evans, K. R. (2006). Factors influencing the effectiveness of relationship marketing: a meta-analysis. Journal of Marketing, 70, 136–153.
    • (2006) Journal of Marketing , vol.70 , pp. 136-153
    • Palmatier, R.W.1    Dant, R.R.2    Grewal, D.3    Evans, K.R.4
  • 87
    • 27144554229 scopus 로고    scopus 로고
    • A strategic framework for customer relationship management
    • Payne, A., & Frow, P. (2005). A strategic framework for customer relationship management. Journal of Marketing, 69, 167–176.
    • (2005) Journal of Marketing , vol.69 , pp. 167-176
    • Payne, A.1    Frow, P.2
  • 88
    • 0000624879 scopus 로고
    • Using paradox to build management and organization theories
    • Poole, M. S., & van de Ven, A. H. (1989). Using paradox to build management and organization theories. Academy of Management Review, 14, 562–578.
    • (1989) Academy of Management Review , vol.14 , pp. 562-578
    • Poole, M.S.1    van de Ven, A.H.2
  • 89
  • 90
    • 8644280679 scopus 로고    scopus 로고
    • Stakeholder management and organizational wealth
    • Preston, L. E., & Donaldson, T. (1999). Stakeholder management and organizational wealth. Academy of Management Review, 24, 619–620.
    • (1999) Academy of Management Review , vol.24 , pp. 619-620
    • Preston, L.E.1    Donaldson, T.2
  • 91
    • 4344657010 scopus 로고    scopus 로고
    • The customer relationship management process: its measurement and impact on performance
    • Reinartz, W., Krafft, M., & Hoyer, W. D. (2004). The customer relationship management process: its measurement and impact on performance. Journal of Marketing Research, 41, 293–305.
    • (2004) Journal of Marketing Research , vol.41 , pp. 293-305
    • Reinartz, W.1    Krafft, M.2    Hoyer, W.D.3
  • 92
    • 0037765247 scopus 로고    scopus 로고
    • Network competence: its impact on innovation success and its antecedents
    • Ritter, T., & Gemünden, H. G. (2003). Network competence: its impact on innovation success and its antecedents. Journal of Business Research, 56, 745–755.
    • (2003) Journal of Business Research , vol.56 , pp. 745-755
    • Ritter, T.1    Gemünden, H.G.2
  • 93
    • 0031488230 scopus 로고    scopus 로고
    • Moving beyond dyadic ties: a network theory of stakeholder influences
    • Rowley, T. J. (1997). Moving beyond dyadic ties: a network theory of stakeholder influences. Academy of Management Review, 22, 887–910.
    • (1997) Academy of Management Review , vol.22 , pp. 887-910
    • Rowley, T.J.1
  • 97
    • 84863099097 scopus 로고    scopus 로고
    • The missing link: the effect of customers on the formation of relationships among producers in the multiplex triads
    • Shipilov, A. V., & Li, S. X. (2012). The missing link: the effect of customers on the formation of relationships among producers in the multiplex triads. Organization Science, 23, 472–491.
    • (2012) Organization Science , vol.23 , pp. 472-491
    • Shipilov, A.V.1    Li, S.X.2
  • 98
    • 0032394068 scopus 로고    scopus 로고
    • Effects of supplier market orientation on distributor market orientation and the channel relationship: the distributor perspective
    • Siguaw, J. A., Simpson, P. M., & Baker, T. L. (1998). Effects of supplier market orientation on distributor market orientation and the channel relationship: the distributor perspective. Journal of Marketing, 62, 99–111.
    • (1998) Journal of Marketing , vol.62 , pp. 99-111
    • Siguaw, J.A.1    Simpson, P.M.2    Baker, T.L.3
  • 100
    • 79952793118 scopus 로고    scopus 로고
    • Toward a theory of paradox: a dynamic equilibrium model of organizing
    • Smith, W. K., & Lewis, M. W. (2011). Toward a theory of paradox: a dynamic equilibrium model of organizing. Academy of Management Review, 36, 381–403.
    • (2011) Academy of Management Review , vol.36 , pp. 381-403
    • Smith, W.K.1    Lewis, M.W.2
  • 102
    • 0038131732 scopus 로고    scopus 로고
    • Thinking with AND: management concepts and multiplicities
    • Styhre, A. (2002). Thinking with AND: management concepts and multiplicities. Organization, 9, 459–475.
    • (2002) Organization , vol.9 , pp. 459-475
    • Styhre, A.1
  • 103
    • 77952165134 scopus 로고    scopus 로고
    • Corporate responsibility and financial performance: the role of intangible resources
    • Surroca, J., Tribó, J. A., & Waddock, S. (2010). Corporate responsibility and financial performance: the role of intangible resources. Strategic Management Journal, 31, 463–490.
    • (2010) Strategic Management Journal , vol.31 , pp. 463-490
    • Surroca, J.1    Tribó, J.A.2    Waddock, S.3
  • 104
    • 84894976183 scopus 로고    scopus 로고
    • Multiplicity
    • Bevir M, (ed), 2, Sage, Thousand Oaks
    • Tampio, N. (2010). Multiplicity. In M. Bevir (Ed.), Encyclopedia of political theory (Vol. 2, pp. 911–912). Thousand Oaks: Sage.
    • (2010) Encyclopedia of political theory , pp. 911-912
    • Tampio, N.1
  • 105
    • 84885235720 scopus 로고    scopus 로고
    • The Service Delivery Network (SDN): a customer-centric perspective of the customer journey
    • Tax, S. S., McCutcheon, D., & Wilkinson, I. F. (2013). The Service Delivery Network (SDN): a customer-centric perspective of the customer journey. Journal of Service Research, 16, 454–470.
    • (2013) Journal of Service Research , vol.16 , pp. 454-470
    • Tax, S.S.1    McCutcheon, D.2    Wilkinson, I.F.3
  • 107
    • 79551493693 scopus 로고    scopus 로고
    • Market systems, stakeholders and value propositions; toward a service-dominant logic-based theory of the market
    • Vargo, S. L. (2011). Market systems, stakeholders and value propositions; toward a service-dominant logic-based theory of the market. European Journal of Marketing, 45, 217–222.
    • (2011) European Journal of Marketing , vol.45 , pp. 217-222
    • Vargo, S.L.1
  • 108
    • 1642587247 scopus 로고    scopus 로고
    • Evolving to a new dominant logic for marketing
    • Vargo, S. L., & Lusch, R. F. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68, 1–17.
    • (2004) Journal of Marketing , vol.68
    • Vargo, S.L.1    Lusch, R.F.2
  • 110
    • 77957776581 scopus 로고    scopus 로고
    • It’s all B2B…and beyond: toward a systems perspective of the market
    • Vargo, S. L., & Lusch, R. F. (2011). It’s all B2B…and beyond: toward a systems perspective of the market. Industrial Marketing Management, 40, 181–187.
    • (2011) Industrial Marketing Management , vol.40 , pp. 181-187
    • Vargo, S.L.1    Lusch, R.F.2
  • 111
    • 63049118913 scopus 로고    scopus 로고
    • Understanding the marketing department’s influence within the firm
    • Verhoef, P. C., & Leeflang, P. S. H. (2009). Understanding the marketing department’s influence within the firm. Journal of Marketing, 73, 14–37.
    • (2009) Journal of Marketing , vol.73 , pp. 14-37
    • Verhoef, P.C.1    Leeflang, P.S.H.2
  • 112
    • 0039398492 scopus 로고    scopus 로고
    • Paradox, defense and attachment: accessing and working with emotions and relations underlying organizational change
    • Vince, R., & Broussine, M. (1996). Paradox, defense and attachment: accessing and working with emotions and relations underlying organizational change. Organization Studies, 17, 1–21.
    • (1996) Organization Studies , vol.17
    • Vince, R.1    Broussine, M.2
  • 114
    • 1642602972 scopus 로고    scopus 로고
    • Relationship governance in a supply chain network
    • Wathne, K. H., & Heide, J. B. (2004). Relationship governance in a supply chain network. Journal of Marketing, 68, 73–89.
    • (2004) Journal of Marketing , vol.68 , pp. 73-89
    • Wathne, K.H.1    Heide, J.B.2
  • 115
  • 116
    • 23444442735 scopus 로고    scopus 로고
    • The decline and dispersion of marketing competence
    • Webster, F. E., Jr., Malter, A. J., & Ganesan, S. (2005). The decline and dispersion of marketing competence. Sloan Management Review, 46, 35–43.
    • (2005) Sloan Management Review , vol.46 , pp. 35-43
    • Webster, F.E.1    Malter, A.J.2    Ganesan, S.3
  • 117
    • 21144479530 scopus 로고
    • Paradoxical thinking and change in the frames of reference
    • Westenholz, A. (1993). Paradoxical thinking and change in the frames of reference. Organization Studies, 14, 37–58.
    • (1993) Organization Studies , vol.14 , pp. 37-58
    • Westenholz, A.1
  • 118
    • 0000505077 scopus 로고
    • Stakeholder mismatching: a theoretical problem in empirical research on corporate social performance
    • Wood, D. J., & Jones, R. E. (1995). Stakeholder mismatching: a theoretical problem in empirical research on corporate social performance. The International Journal of Organizational Analysis, 3, 229–267.
    • (1995) The International Journal of Organizational Analysis , vol.3 , pp. 229-267
    • Wood, D.J.1    Jones, R.E.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.