메뉴 건너뛰기




Volumn 45, Issue 1, 2011, Pages 223-240

A stakeholder perspective of the value proposition concept

Author keywords

Customers; Stakeholder analysis

Indexed keywords


EID: 79551487386     PISSN: 03090566     EISSN: None     Source Type: Journal    
DOI: 10.1108/03090561111095676     Document Type: Article
Times cited : (289)

References (78)
  • 1
    • 75949127696 scopus 로고    scopus 로고
    • Marketing with integrity: Ethics and the service-dominant logic for marketing
    • Abela, A. and Murphy, P. (2008), "Marketing with integrity: ethics and the service-dominant logic for marketing" in Journal of the Academy of Marketing Science, Vol. 36, No. 1, pp. 39-53.
    • (2008) Journal of the Academy of Marketing Science , vol.36 , Issue.1 , pp. 39-53
    • Abela, A.1    Murphy, P.2
  • 2
  • 4
    • 85133472277 scopus 로고    scopus 로고
    • A relationship-mediated theory of internal marketing
    • Ballantyne, D. (2003), "A relationship-mediated theory of internal marketing" in European Journal of Marketing, Vol. 37, No. 9, pp. 1242-60.
    • (2003) European Journal of Marketing , vol.37 , Issue.9 , pp. 1242-1260
    • Ballantyne, D.1
  • 5
    • 85089131368 scopus 로고    scopus 로고
    • Introducing a dialogical orientation to the service-dominant logic of marketing
    • Lusch, R., Vargo, S. (Eds.), M.E. Sharpe, Armonk, NY
    • Ballantyne, D. and Varey, P. (2006), "Introducing a dialogical orientation to the service-dominant logic of marketing" in Lusch, R. and Vargo, S. (Eds.), The Service-Dominant Logic of Marketing: Dialog, Debate and Directions, M.E. Sharpe, Armonk, NY, pp. 224-35.
    • (2006) The Service-Dominant Logic of Marketing: Dialog, Debate and Directions , pp. 224-235
    • Ballantyne, D.1    Varey, P.2
  • 6
    • 78751545335 scopus 로고    scopus 로고
    • The employee value propositions redefined
    • Bell, A. (2005), "The employee value propositions redefined" in Strategic HR Review, Vol. 4, No. 4, pp. 3-13.
    • (2005) Strategic HR Review , vol.4 , Issue.4 , pp. 3-13
    • Bell, A.1
  • 7
    • 45449102723 scopus 로고    scopus 로고
    • Stakeholder marketing: Beyond the four Ps and the customer
    • Spring
    • Bhattacharya, C.B. and Korschun, D. (2008), "Stakeholder marketing: beyond the four Ps and the customer" in Journal of Public Policy and Marketing, Vol. 27, 1, Spring, pp. 113-16.
    • (2008) Journal of Public Policy and Marketing , vol.27 , Issue.1 , pp. 113-116
    • Bhattacharya, C.B.1    Korschun, D.2
  • 9
    • 12144265027 scopus 로고    scopus 로고
    • Relating to marketing? Why relationship marketing works for not-for-profit organizations
    • Brennan, L. and Brady, E. (1999), "Relating to marketing? Why relationship marketing works for not-for-profit organizations" in International Journal of Nonprofit and Voluntary Sector Marketing, Vol. 4, No. 4, pp. 327-37.
    • (1999) International Journal of Nonprofit and Voluntary Sector Marketing , vol.4 , Issue.4 , pp. 327-337
    • Brennan, L.1    Brady, E.2
  • 14
    • 80053615216 scopus 로고
    • Marketing in the new millennium
    • Doyle, P. (1995), "Marketing in the new millennium" in European Journal of Marketing, Vol. 29, No. 13, pp. 23-41.
    • (1995) European Journal of Marketing , vol.29 , Issue.13 , pp. 23-41
    • Doyle, P.1
  • 15
    • 0004225158 scopus 로고    scopus 로고
    • New Society Publishers, Gabriola Island
    • Elkington, J. (1998), Cannibals with Forks, New Society Publishers, Gabriola Island.
    • (1998) Cannibals with Forks
    • Elkington, J.1
  • 16
    • 36849089605 scopus 로고
    • Questioning eschatological questions about marketing
    • Brown, S., Bell, J., Carson, D. (Eds.), University of Ulster Belfast
    • Fisk, G. (1995), "Questioning eschatological questions about marketing" in Brown, S., Bell, J. and Carson, D. (Eds.), Proceedings of the Marketing Eschatology Retreat, University of Ulster Belfast, Belfast, pp. 289-97.
    • (1995) Proceedings of the Marketing Eschatology Retreat , pp. 289-297
    • Fisk, G.1
  • 17
  • 19
    • 79955683865 scopus 로고    scopus 로고
    • The value propositions concept: Evolution, development and application in marketing
    • working paper, University of Sydney
    • Frow, P. and Payne, A. (2008), "The value propositions concept: evolution, development and application in marketing", Discipline of Marketing, University of Sydney, Sydney, working paper.
    • (2008) Discipline of Marketing
    • Frow, P.1    Payne, A.2
  • 20
    • 4644359659 scopus 로고    scopus 로고
    • Examining the unintended consequences of marketing
    • Fry, M. and Polonsky, M. (2004), "Examining the unintended consequences of marketing" in Journal of Business Research, Vol. 57, pp. 1303-6.
    • (2004) Journal of Business Research , vol.57 , pp. 1303-1306
    • Fry, M.1    Polonsky, M.2
  • 21
    • 46049089905 scopus 로고    scopus 로고
    • The evolution of shareholder activism in the United States
    • Gillan, S.L. and Starks, L.T. (2007), "The evolution of shareholder activism in the United States" in Journal of Applied Corporate Finance, Vol. 19, No. 1, pp. 55-73.
    • (2007) Journal of Applied Corporate Finance , vol.19 , Issue.1 , pp. 55-73
    • Gillan, S.L.1    Starks, L.T.2
  • 22
    • 77954626871 scopus 로고    scopus 로고
    • Development of the recruitment value propositions for geocentric staffing
    • Gowan, M. (2004), "Development of the recruitment value propositions for geocentric staffing" in Thunderbird International Business Review, Vol. 46, No. 6, pp. 687-708.
    • (2004) Thunderbird International Business Review , vol.46 , Issue.6 , pp. 687-708
    • Gowan, M.1
  • 23
    • 84950440078 scopus 로고
    • Quo vadis, marketing? Towards a relationship marketing paradigm
    • Grönroos, C. (1994), "Quo vadis, marketing? Towards a relationship marketing paradigm" in Journal of Marketing Management, Vol. 13, pp. 347-60.
    • (1994) Journal of Marketing Management , vol.13 , pp. 347-360
    • Grönroos, C.1
  • 26
    • 85009561677 scopus 로고    scopus 로고
    • Relationship marketing in the new economy
    • Gummesson, E. (2002), "Relationship marketing in the new economy" in Journal of Relationship Marketing, Vol. 1, No. 1, pp. 37-57.
    • (2002) Journal of Relationship Marketing , vol.1 , Issue.1 , pp. 37-57
    • Gummesson, E.1
  • 27
    • 46349106062 scopus 로고    scopus 로고
    • Extending the service-dominant logic: From customer centricity to balanced centricity
    • Gummesson, E. (2008), "Extending the service-dominant logic: from customer centricity to balanced centricity" in Journal of the Academy of Marketing Science, Vol. 36, No. 1, pp. 15-17.
    • (2008) Journal of the Academy of Marketing Science , vol.36 , Issue.1 , pp. 15-17
    • Gummesson, E.1
  • 28
    • 39449109537 scopus 로고    scopus 로고
    • Making talent a strategic priority
    • Guthridge, M., Komm, A. and Lawson, E. (2008), "Making talent a strategic priority" in McKinsey Quarterly, Vol. 1, pp. 48-59.
    • (2008) McKinsey Quarterly , vol.1 , pp. 48-59
    • Guthridge, M.1    Komm, A.2    Lawson, E.3
  • 29
    • 34249810071 scopus 로고    scopus 로고
    • Linking the employment VP (EVP) to employee engagement and business outcomes: Preliminary findings from a linkage research pilot study
    • Heger, B. (2007), "Linking the employment VP (EVP) to employee engagement and business outcomes: preliminary findings from a linkage research pilot study" in Organization Development Journal, Vol. 25, No. 2, pp. 121-32.
    • (2007) Organization Development Journal , vol.25 , Issue.2 , pp. 121-132
    • Heger, B.1
  • 31
    • 13144250328 scopus 로고
    • The impact of human resource management practices on turnover, productivity and corporate financial performance
    • Huselid, M. (1995), "The impact of human resource management practices on turnover, productivity and corporate financial performance" in Academy of Management Journal, Vol. 38, No. 3, pp. 635-72.
    • (1995) Academy of Management Journal , vol.38 , Issue.3 , pp. 635-672
    • Huselid, M.1
  • 32
    • 34547658465 scopus 로고    scopus 로고
    • Re-inventing value propositions
    • working paper, New York University, New York, NY
    • Kambil, A., Ginsberg, A. and Bloch, M. (1996), "Re-inventing value propositions", New York University, New York, NY, working paper.
    • (1996)
    • Kambil, A.1    Ginsberg, A.2    Bloch, M.3
  • 33
    • 54349116635 scopus 로고    scopus 로고
    • Transforming the balanced scorecard from performance measurement to strategic management: Part 1
    • Kaplan, R. and Norton, D. (2001), "Transforming the balanced scorecard from performance measurement to strategic management: part 1" in Accounting Horizons, Vol. 15, No. 1, pp. 87-105.
    • (2001) Accounting Horizons , vol.15 , Issue.1 , pp. 87-105
    • Kaplan, R.1    Norton, D.2
  • 35
    • 85089133151 scopus 로고    scopus 로고
    • Some societal and ethical dimensions of the service-dominant logic perspective of marketing
    • Lusch, R., Vargo, S. (Eds.), M.E. Sharpe, Armonk, NY
    • Laczniak, G. (2006), "Some societal and ethical dimensions of the service-dominant logic perspective of marketing" in Lusch, R. and Vargo, S. (Eds.), The Service-Dominant Logic of Marketing: Dialog, Debate and Directions, M.E. Sharpe, Armonk, NY, pp. 279-85.
    • (2006) The Service-Dominant Logic of Marketing: Dialog, Debate and Directions , pp. 279-285
    • Laczniak, G.1
  • 37
    • 79951558501 scopus 로고
    • A business is a value delivery system
    • McKinsey Staff Paper No, July
    • Lanning, M. and Michaels, E. (1988), "A business is a value delivery system", McKinsey Staff Paper No. 41, July.
    • (1988) , Issue.41
    • Lanning, M.1    Michaels, E.2
  • 38
    • 34248575774 scopus 로고    scopus 로고
    • Creating high performance organizations
    • Lawler, E.E. (2005), "Creating high performance organizations" in Asia Pacific Journal of Human Resources, Vol. 43, No. 1, pp. 10-17.
    • (2005) Asia Pacific Journal of Human Resources , vol.43 , Issue.1 , pp. 10-17
    • Lawler, E.E.1
  • 39
    • 34548077858 scopus 로고    scopus 로고
    • Marketing systems - a core macro-marketing concept
    • Layton, R.A. (2007), "Marketing systems - a core macro-marketing concept" in Journal of Macromarketing, Vol. 27, No. 3, pp. 227-42.
    • (2007) Journal of Macromarketing , vol.27 , Issue.3 , pp. 227-242
    • Layton, R.A.1
  • 40
    • 48749091303 scopus 로고    scopus 로고
    • The search for a dominant logic
    • Layton, R.A. (2008), "The search for a dominant logic" in Journal of Macromarketing, Vol. 28, No. 3, pp. 215-27.
    • (2008) Journal of Macromarketing , vol.28 , Issue.3 , pp. 215-227
    • Layton, R.A.1
  • 41
    • 33846566261 scopus 로고    scopus 로고
    • Value creation and value capture: A multilevel perspective
    • Lepak, D., Smith, K. and Taylor, M. (2007), "Value creation and value capture: a multilevel perspective" in Academy of Management Review, Vol. 32, No. 1, pp. 180-94.
    • (2007) Academy of Management Review , vol.32 , Issue.1 , pp. 180-194
    • Lepak, D.1    Smith, K.2    Taylor, M.3
  • 42
    • 36549040930 scopus 로고    scopus 로고
    • The shareholder value chain: Values, vision and shareholder value creation
    • Lichtenstein, S. and Dade, P. (2007), "The shareholder value chain: values, vision and shareholder value creation" in Journal of General Management, Vol. 33, No. 1, pp. 15-31.
    • (2007) Journal of General Management , vol.33 , Issue.1 , pp. 15-31
    • Lichtenstein, S.1    Dade, P.2
  • 43
    • 21844447588 scopus 로고    scopus 로고
    • Towards the relational corporation: From managing stakeholder relationships to building stakeholder relationships
    • Lozano, J.M. (2005), "Towards the relational corporation: from managing stakeholder relationships to building stakeholder relationships" in Corporate Governance, Vol. 5, No. 2, pp. 60-77.
    • (2005) Corporate Governance , vol.5 , Issue.2 , pp. 60-77
    • Lozano, J.M.1
  • 44
    • 36849093610 scopus 로고    scopus 로고
    • Marketing's evolving identity: Defining our future
    • Fall
    • Lusch, R.F. (2007), "Marketing's evolving identity: defining our future" in Journal of Public Policy and Marketing, Vol. 26, 2, Fall, pp. 261-8.
    • (2007) Journal of Public Policy and Marketing , vol.26 , Issue.2 , pp. 261-268
    • Lusch, R.F.1
  • 45
    • 85089132411 scopus 로고    scopus 로고
    • Service-dominant logic: As a foundation for a general theory
    • Lusch, R., Vargo, S. (Eds.), M.E. Sharpe, Armonk, NY
    • Lusch, R.F. and Vargo, S.L. (2006), "Service-dominant logic: as a foundation for a general theory" in Lusch, R. and Vargo, S. (Eds.), The Service-Dominant Logic of Marketing: Dialog, Debate and Directions, M.E. Sharpe, Armonk, NY, pp. 406-20.
    • (2006) The Service-Dominant Logic of Marketing: Dialog, Debate and Directions , pp. 406-420
    • Lusch, R.F.1    Vargo, S.L.2
  • 46
    • 33745810532 scopus 로고    scopus 로고
    • Marketing as service-exchange: Taking a leadership role in global marketing management
    • Lusch, R.F., Vargo, S.L. and Malter, A.J. (2006), "Marketing as service-exchange: taking a leadership role in global marketing management" in Organizational Dynamics, Vol. 35, No. 3, pp. 264-78.
    • (2006) Organizational Dynamics , vol.35 , Issue.3 , pp. 264-278
    • Lusch, R.F.1    Vargo, S.L.2    Malter, A.J.3
  • 47
    • 33846332707 scopus 로고    scopus 로고
    • Competing through service: Insights from service-dominant logic
    • Lusch, R.F., Vargo, S.L. and O'Brien, M. (2007), "Competing through service: insights from service-dominant logic" in Journal of Retailing, Vol. 83, pp. 5-18.
    • (2007) Journal of Retailing , vol.83 , pp. 5-18
    • Lusch, R.F.1    Vargo, S.L.2    O'Brien, M.3
  • 49
    • 25844437556 scopus 로고    scopus 로고
    • A stakeholder model for implementing social responsibility in marketing
    • Maignan, I., Ferrell, O.C. and Ferrell, L. (2005), "A stakeholder model for implementing social responsibility in marketing" in European Journal of Marketing, Vol. 39, Nos 9/10, pp. 956-77.
    • (2005) European Journal of Marketing , vol.39 , Issue.9-10 , pp. 956-977
    • Maignan, I.1    Ferrell, O.C.2    Ferrell, L.3
  • 50
    • 4444222544 scopus 로고    scopus 로고
    • A stakeholder perspective on relationship marketing: Framework and propositions
    • Malhotra, N.K. and Agarwal, J. (2002), "A stakeholder perspective on relationship marketing: framework and propositions" in Journal of Relationship Marketing, Vol. 1, No. 2, pp. 3-37.
    • (2002) Journal of Relationship Marketing , vol.1 , Issue.2 , pp. 3-37
    • Malhotra, N.K.1    Agarwal, J.2
  • 51
    • 4444300127 scopus 로고    scopus 로고
    • Not only stakeholder interests
    • Cortright, S.A., Naughton, M.J. (Eds.), University of Notre Dame Press
    • Mele, D. (2002), "Not only stakeholder interests" in Cortright, S.A. and Naughton, M.J. (Eds.), Rethinking the Purpose of Business, University of Notre Dame Press, Notre Dame, pp. 190-214.
    • (2002) Rethinking the Purpose of Business , pp. 190-214
    • Mele, D.1
  • 52
    • 0031529953 scopus 로고    scopus 로고
    • Toward a theory of stakeholder identification and salience: Defining the principle of who and what really counts
    • Mitchell, R.K., Agle, B.R. and Wood, D.J. (1997), "Toward a theory of stakeholder identification and salience: defining the principle of who and what really counts" in Academy of Management Review, Vol. 22, pp. 853-86.
    • (1997) Academy of Management Review , vol.22 , pp. 853-886
    • Mitchell, R.K.1    Agle, B.R.2    Wood, D.J.3
  • 53
    • 21344475322 scopus 로고
    • The commitment-trust theory of relationship marketing
    • July
    • Morgan, R. and Hunt, S. (1994), "The commitment-trust theory of relationship marketing" in Journal of Marketing, Vol. 58, July, pp. 20-38.
    • (1994) Journal of Marketing , vol.58 , pp. 20-38
    • Morgan, R.1    Hunt, S.2
  • 54
    • 0027633471 scopus 로고
    • From value chain to value constellation
    • July-August
    • Normann, R. and Ramirez, R. (1993), "From value chain to value constellation" in Harvard Business Review, July-August, pp. 65-77.
    • (1993) Harvard Business Review , pp. 65-77
    • Normann, R.1    Ramirez, R.2
  • 56
  • 58
    • 21244467393 scopus 로고    scopus 로고
    • Towards a framework of relationship marketing: A case study approach
    • PhD thesis, School of Management, Cranfield University
    • Peck, H. (2001), "Towards a framework of relationship marketing: a case study approach", School of Management, Cranfield University, Cranfield, PhD thesis.
    • (2001)
    • Peck, H.1
  • 61
    • 0002422766 scopus 로고    scopus 로고
    • Co-opting customer competence
    • January
    • Prahalad, C.K. and Ramaswamy, V. (2004), "Co-opting customer competence" in Harvard Business Review, Vol. 78, January, pp. 79-90.
    • (2004) Harvard Business Review , vol.78 , pp. 79-90
    • Prahalad, C.K.1    Ramaswamy, V.2
  • 62
    • 49949098377 scopus 로고    scopus 로고
    • Identifying competitive customer value propositions in retailing
    • Rintamaki, T., Kuusela, H. and Mitronen, L. (2007), "Identifying competitive customer value propositions in retailing" in Managing Service Quality, Vol. 17, No. 6, pp. 621-34.
    • (2007) Managing Service Quality , vol.17 , Issue.6 , pp. 621-634
    • Rintamaki, T.1    Kuusela, H.2    Mitronen, L.3
  • 63
    • 49549098195 scopus 로고    scopus 로고
    • Learning from networks: Issue-focused stakeholder management
    • Roloff, J. (2008), "Learning from networks: issue-focused stakeholder management" in Journal of Business Ethics, Vol. 82, pp. 233-50.
    • (2008) Journal of Business Ethics , vol.82 , pp. 233-250
    • Roloff, J.1
  • 64
    • 34248620084 scopus 로고
    • Psychological and implied contracts in organizations
    • Rousseau, D. (1989), "Psychological and implied contracts in organizations" in Employee Responsibilities and Rights Journal, Vol. 2, No. 2, pp. 121-39.
    • (1989) Employee Responsibilities and Rights Journal , vol.2 , Issue.2 , pp. 121-139
    • Rousseau, D.1
  • 66
    • 0040559427 scopus 로고
    • Organizational culture and employee retention
    • Sheridan, J. (1992), "Organizational culture and employee retention" in Academy of Management Journal, Vol. 35, No. 5, pp. 1036-56.
    • (1992) Academy of Management Journal , vol.35 , Issue.5 , pp. 1036-1056
    • Sheridan, J.1
  • 67
    • 36849042767 scopus 로고    scopus 로고
    • Implications of the revised definition of marketing: From exchange to value creation
    • Fall
    • Sheth, J.N. and Uslay, C. (2007), "Implications of the revised definition of marketing: from exchange to value creation" in Journal of Public Policy and Marketing, Vol. 26, 2, Fall, pp. 302-7.
    • (2007) Journal of Public Policy and Marketing , vol.26 , Issue.2 , pp. 302-307
    • Sheth, J.N.1    Uslay, C.2
  • 68
    • 33749028834 scopus 로고    scopus 로고
    • Building the buzz in the hive mind
    • October
    • Thomas, G. (2004), "Building the buzz in the hive mind" in Journal of Consumer Behaviour, Vol. 4, No. 1, pp. 64-72, October.
    • (2004) Journal of Consumer Behaviour , vol.4 , Issue.1 , pp. 64-72
    • Thomas, G.1
  • 69
    • 2442631456 scopus 로고    scopus 로고
    • Competitive advantage, knowledge and relationship marketing
    • Tzokas, N. and Saren, M. (2004), "Competitive advantage, knowledge and relationship marketing" in Journal of Business & Industrial Marketing, Vol. 19, No. 2, pp. 124-35.
    • (2004) Journal of Business & Industrial Marketing , vol.19 , Issue.2 , pp. 124-135
    • Tzokas, N.1    Saren, M.2
  • 70
    • 70349625349 scopus 로고    scopus 로고
    • Toward a transcending conceptualization of relationship: A service-dominant logic perspective
    • (forthcoming)
    • Vargo, S.L. (2009), "Toward a transcending conceptualization of relationship: a service-dominant logic perspective", Journal of Business and Industrial Marketing, (forthcoming).
    • (2009) Journal of Business and Industrial Marketing
    • Vargo, S.L.1
  • 71
    • 1642587247 scopus 로고    scopus 로고
    • Evolving to a new dominant logic for marketing
    • January
    • Vargo, S.L. and Lusch, R.F. (2004), "Evolving to a new dominant logic for marketing" in Journal of Marketing, Vol. 68, January, pp. 1-17.
    • (2004) Journal of Marketing , vol.68 , pp. 1-17
    • Vargo, S.L.1    Lusch, R.F.2
  • 72
    • 85063260164 scopus 로고    scopus 로고
    • Service-dominant logic: What it is, what it is not, what it might be
    • Lusch, R., Vargo, S. (Eds.), M.E. Sharpe, Armonk, NY
    • Vargo, S.L. and Lusch, R.F. (2006), "Service-dominant logic: what it is, what it is not, what it might be" in Lusch, R. and Vargo, S. (Eds.), The Service-Dominant Logic of Marketing: Dialog, Debate and Directions, M.E. Sharpe, Armonk, NY, pp. 43-56.
    • (2006) The Service-Dominant Logic of Marketing: Dialog, Debate and Directions , pp. 43-56
    • Vargo, S.L.1    Lusch, R.F.2
  • 74
  • 76
    • 0033438937 scopus 로고    scopus 로고
    • Marketing's contributions to society
    • special issue
    • Wilkie, W. and Moore, E.S. (1999), "Marketing's contributions to society" in Journal of Marketing, Vol. 63, pp. 198-218, special issue.
    • (1999) Journal of Marketing , vol.63 , pp. 198-218
    • Wilkie, W.1    Moore, E.S.2
  • 77
    • 85089132254 scopus 로고    scopus 로고
    • Examining marketing scholarship and the service-dominant logic
    • Lusch, R., Vargo, S. (Eds.), M.E. Sharpe, Armonk, NY
    • Wilkie, W. and Moore, E.S. (2006), "Examining marketing scholarship and the service-dominant logic" in Lusch, R. and Vargo, S. (Eds.), The Service-Dominant Logic of Marketing: Dialog, Debate and Directions, M.E. Sharpe, Armonk, NY, pp. 266-78.
    • (2006) The Service-Dominant Logic of Marketing: Dialog, Debate and Directions , pp. 266-278
    • Wilkie, W.1    Moore, E.S.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.