메뉴 건너뛰기




Volumn 1, Issue 1, 2011, Pages 44-65

Stakeholder marketing: a definition and conceptual framework

Author keywords

Exchange theory; Stakeholder marketing; Stakeholder orientation; Stakeholders

Indexed keywords


EID: 84865346443     PISSN: 1869814X     EISSN: 18698182     Source Type: Journal    
DOI: 10.1007/s13162-011-0002-5     Document Type: Review
Times cited : (180)

References (129)
  • 2
    • 0008988143 scopus 로고
    • American Marketing Association Committee on Terms, Chicago
    • American Marketing Association. (1960). Marketing definitions: A glossary of marketing terms. Chicago: American Marketing Association Committee on Terms.
    • (1960) Marketing definitions: A glossary of marketing terms
  • 3
    • 77956141661 scopus 로고    scopus 로고
    • The role of NGOs in CSR: Mutual perceptions among stakeholders
    • Arenas, D., Lozano, J. M., & Albareda, L. (2009). The role of NGOs in CSR: Mutual perceptions among stakeholders. Journal of Business Ethics, 88(1), 175–197. DOI: 10.1007/s10551-009-0109-x
    • (2009) Journal of Business Ethics , vol.88 , Issue.1 , pp. 175-197
    • Arenas, D.1    Lozano, J.M.2    Albareda, L.3
  • 4
    • 77956322660 scopus 로고    scopus 로고
    • A brief retrospective and introspective on value
    • Babin, B. J., & James, K. W. (2010). A brief retrospective and introspective on value. European Business Review, 22(5), 471–478. DOI: 10.1108/09555341011068895
    • (2010) European Business Review , vol.22 , Issue.5 , pp. 471-478
    • Babin, B.J.1    James, K.W.2
  • 5
    • 0001877986 scopus 로고
    • Marketing as an organized behavioral system of exchange
    • Bagozzi, R. P. (1974). Marketing as an organized behavioral system of exchange. Journal of Marketing, 38(4), 77–81. DOI: 10.2307/1250397
    • (1974) Journal of Marketing , vol.38 , Issue.4 , pp. 77-81
    • Bagozzi, R.P.1
  • 6
    • 61449210975 scopus 로고
    • Marketing as exchange
    • Bagozzi, R. P. (1975). Marketing as exchange. Journal of Marketing, 39(4), 32–39. DOI: 10.2307/1250593
    • (1975) Journal of Marketing , vol.39 , Issue.4 , pp. 32-39
    • Bagozzi, R.P.1
  • 7
    • 0002474204 scopus 로고
    • Toward a formal theory of marketing exchanges
    • Ferrell OC, Brown SW, Lamb CW, (eds), American Marketing Association, Chicago
    • Bagozzi, R. P. (1979). Toward a formal theory of marketing exchanges. In O. C. Ferrell, S. W. Brown, & C. W. Lamb Jr. (Eds.), Conceptual and theoretical developments in marketing (pp. 431–447). Chicago: American Marketing Association.
    • (1979) Conceptual and theoretical developments in marketing , pp. 431-447
    • Bagozzi, R.P.1
  • 8
    • 0346152983 scopus 로고    scopus 로고
    • Corporate environmentalism: Antecedents and influence of industry type
    • Banerjee, S. B., Iyer, E. S., & Kashyap, R. K. (2003). Corporate environmentalism: Antecedents and influence of industry type. Journal of Marketing, 67(2), 106–122. DOI: 10.1509/jmkg.67.2.106.18604
    • (2003) Journal of Marketing , vol.67 , Issue.2 , pp. 106-122
    • Banerjee, S.B.1    Iyer, E.S.2    Kashyap, R.K.3
  • 9
    • 23044521244 scopus 로고    scopus 로고
    • The influence of cause-related marketing on consumer choice: Does one good turn deserve another?
    • Barone, M. J., Miyazaki, A. D., & Taylor, K. A. (2000). The influence of cause-related marketing on consumer choice: Does one good turn deserve another? Journal of the Academy of Marketing Science, 28(2), 248–262. DOI: 10.1177/0092070300282006
    • (2000) Journal of the Academy of Marketing Science , vol.28 , Issue.2 , pp. 248-262
    • Barone, M.J.1    Miyazaki, A.D.2    Taylor, K.A.3
  • 10
    • 0033247292 scopus 로고    scopus 로고
    • Does stakeholder orientation matter? The relationship between stakeholder management models and firm financial performance
    • Berman, S. L., Wicks, A. C., Kotha, S., & Jones, T. M. (1999). Does stakeholder orientation matter? The relationship between stakeholder management models and firm financial performance. Academy of Management Journal, 42(5), 488–506. DOI: 10.2307/256972
    • (1999) Academy of Management Journal , vol.42 , Issue.5 , pp. 488-506
    • Berman, S.L.1    Wicks, A.C.2    Kotha, S.3    Jones, T.M.4
  • 11
    • 45449102723 scopus 로고    scopus 로고
    • Stakeholder marketing: Beyond the four Ps and the customer
    • Bhattacharya, C. B., & Korschun, D. (2008). Stakeholder marketing: Beyond the four Ps and the customer. Journal of Public Policy & Marketing, 27(1), 113–116. DOI: 10.1509/jppm.27.1.113
    • (2008) Journal of Public Policy & Marketing , vol.27 , Issue.1 , pp. 113-116
    • Bhattacharya, C.B.1    Korschun, D.2
  • 12
    • 84989023343 scopus 로고
    • Political strategies of regulated organizations as functions of context and fear
    • Birnbaum, P. H. (1985). Political strategies of regulated organizations as functions of context and fear. Strategic Management Journal, 6(2), 135–150. DOI: 10.1002/smj.4250060204
    • (1985) Strategic Management Journal , vol.6 , Issue.2 , pp. 135-150
    • Birnbaum, P.H.1
  • 13
    • 33749286599 scopus 로고
    • Seeking the ideal form: Product design and consumer response
    • Bloch, P. H. (1995). Seeking the ideal form: Product design and consumer response. Journal of Marketing, 59(3), 16–29. DOI: 10.2307/1252116
    • (1995) Journal of Marketing , vol.59 , Issue.3 , pp. 16-29
    • Bloch, P.H.1
  • 14
    • 51249083697 scopus 로고    scopus 로고
    • A meta-analysis of relationships linking employee satisfaction to customer responses
    • Brown, S. P., & Lam, S. K. (2008). A meta-analysis of relationships linking employee satisfaction to customer responses. Journal of Retailing, 84(3), 243–255. DOI: 10.1016/j.jretai.2008.06.001
    • (2008) Journal of Retailing , vol.84 , Issue.3 , pp. 243-255
    • Brown, S.P.1    Lam, S.K.2
  • 15
    • 0001772182 scopus 로고
    • Vertical trade relationships: The role of dependence and symmetry in attaining organizational goals
    • Buchanan, L. (1992). Vertical trade relationships: The role of dependence and symmetry in attaining organizational goals. Journal of Marketing Research, 29(1), 65–75. DOI: 10.2307/3172493
    • (1992) Journal of Marketing Research , vol.29 , Issue.1 , pp. 65-75
    • Buchanan, L.1
  • 16
    • 0035587036 scopus 로고    scopus 로고
    • Buyer-supplier relationships and customer firm costs
    • Cannon, J. P., & Homburg, C. (2001). Buyer-supplier relationships and customer firm costs. Journal of Marketing, 65(1), 29–43. DOI: 10.1509/jmkg.65.1.29.18136
    • (2001) Journal of Marketing , vol.65 , Issue.1 , pp. 29-43
    • Cannon, J.P.1    Homburg, C.2
  • 17
    • 32044454710 scopus 로고    scopus 로고
    • Job satisfaction, job performance, and effort: A reexamination using agency theory
    • Christen, M., Iyer, G., & Soberman, D. (2006). Job satisfaction, job performance, and effort: A reexamination using agency theory. Journal of Marketing, 70(1), 137–150. DOI: 10.1509/jmkg.2006.70.1.137
    • (2006) Journal of Marketing , vol.70 , Issue.1 , pp. 137-150
    • Christen, M.1    Iyer, G.2    Soberman, D.3
  • 18
    • 21844434254 scopus 로고
    • A stakeholder framework for analyzing and evaluating corporate social performance
    • Clarkson, M. (1995). A stakeholder framework for analyzing and evaluating corporate social performance. Academy of Management Review, 20(1), 92–117.
    • (1995) Academy of Management Review , vol.20 , Issue.1 , pp. 92-117
    • Clarkson, M.1
  • 19
    • 23044520403 scopus 로고    scopus 로고
    • Implementing a customer relationship strategy: The asymmetric impact of poor versus excellent execution
    • Colgate, M. R., & Danaher, P. J. (2000). Implementing a customer relationship strategy: The asymmetric impact of poor versus excellent execution. Journal of the Academy of Marketing Science, 28(3), 375–387. DOI: 10.1177/0092070300283006
    • (2000) Journal of the Academy of Marketing Science , vol.28 , Issue.3 , pp. 375-387
    • Colgate, M.R.1    Danaher, P.J.2
  • 20
    • 57049107369 scopus 로고    scopus 로고
    • Damage from corrective advertising: Causes and cures
    • Darke, P. R., Ashworth, L., & Ritchie, R. J. B. (2008). Damage from corrective advertising: Causes and cures. Journal of Marketing, 72(6), 81–97. DOI: 10.1509/jmkg.72.6.81
    • (2008) Journal of Marketing , vol.72 , Issue.6 , pp. 81-97
    • Darke, P.R.1    Ashworth, L.2    Ritchie, R.J.B.3
  • 21
    • 0040984002 scopus 로고
    • The capabilities of market-driven organizations
    • Day, G. S. (1994). The capabilities of market-driven organizations. Journal of Marketing, 58(4), 37–52. DOI: 10.2307/1251915
    • (1994) Journal of Marketing , vol.58 , Issue.4 , pp. 37-52
    • Day, G.S.1
  • 22
    • 0003136093 scopus 로고
    • Valuing market strategies
    • Day, G. S., & Fahey, L. (1988). Valuing market strategies. Journal of Marketing, 52(3), 45–57. DOI: 10.2307/1251449
    • (1988) Journal of Marketing , vol.52 , Issue.3 , pp. 45-57
    • Day, G.S.1    Fahey, L.2
  • 23
    • 0040218852 scopus 로고
    • Corporate culture, customer orientation, and innovativeness in Japanese firms: A quadrad analysis
    • Deshpandé, R., Farley, J. U., & Webster, F. E., Jr. (1993). Corporate culture, customer orientation, and innovativeness in Japanese firms: A quadrad analysis. Journal of Marketing, 57(1), 23–37. DOI: 10.2307/1252055
    • (1993) Journal of Marketing , vol.57 , Issue.1 , pp. 23-37
    • Deshpandé, R.1    Farley, J.U.2    Webster, F.E.3
  • 24
    • 0000953669 scopus 로고
    • The iron cage revisited: Institutional isomorphism and collective rationality in organizational fields
    • DiMaggio, P. J., & Powell, W. W. (1983). The iron cage revisited: Institutional isomorphism and collective rationality in organizational fields. American Sociological Review, 48, 147–160. DOI: 10.2307/2095101
    • (1983) American Sociological Review , vol.48 , pp. 147-160
    • DiMaggio, P.J.1    Powell, W.W.2
  • 25
    • 21844463321 scopus 로고
    • The stakeholder theory of the corporation: Concepts, evidence, and implications
    • Donaldson, T., & Preston, L. E. (1995). The stakeholder theory of the corporation: Concepts, evidence, and implications. Academy of Management Review, 20(1), 65–91.
    • (1995) Academy of Management Review , vol.20 , Issue.1 , pp. 65-91
    • Donaldson, T.1    Preston, L.E.2
  • 26
    • 0030492493 scopus 로고    scopus 로고
    • Company advertising with a social dimension: The role of noneconomic criteria
    • Drumwright, M. E. (1996). Company advertising with a social dimension: The role of noneconomic criteria. Journal of Marketing, 60(4), 71–87. DOI: 10.2307/1251902
    • (1996) Journal of Marketing , vol.60 , Issue.4 , pp. 71-87
    • Drumwright, M.E.1
  • 27
    • 33746255299 scopus 로고    scopus 로고
    • Firm responses to secondary stakeholder action
    • Eesley, C., & Lenox, M. J. (2006). Firm responses to secondary stakeholder action. Strategic Management Journal, 27(8), 765–781. DOI: 10.1002/smj.536
    • (2006) Strategic Management Journal , vol.27 , Issue.8 , pp. 765-781
    • Eesley, C.1    Lenox, M.J.2
  • 28
    • 48849095664 scopus 로고    scopus 로고
    • Influence of customer participation on creating and sharing of new product value
    • Fang, E., Palmatier, R. W., & Evans, K. R. (2008). Influence of customer participation on creating and sharing of new product value. Journal of the Academy of Marketing Science, 36(3), 322–336. DOI: 10.1007/s11747-007-0082-9
    • (2008) Journal of the Academy of Marketing Science , vol.36 , Issue.3 , pp. 322-336
    • Fang, E.1    Palmatier, R.W.2    Evans, K.R.3
  • 31
    • 67650149011 scopus 로고    scopus 로고
    • Distributor sharing of strategic information with suppliers
    • Frazier, G. L., Maltz, E., Antia, K. D., & Rindfleisch, A. (2009). Distributor sharing of strategic information with suppliers. Journal of Marketing, 73(4), 31–43. DOI: 10.1509/jmkg.73.4.31
    • (2009) Journal of Marketing , vol.73 , Issue.4 , pp. 31-43
    • Frazier, G.L.1    Maltz, E.2    Antia, K.D.3    Rindfleisch, A.4
  • 33
  • 34
    • 0033241672 scopus 로고    scopus 로고
    • Stakeholder influence strategies
    • Frooman, J. (1999). Stakeholder influence strategies. Academy of Management Review, 24(2), 191–205.
    • (1999) Academy of Management Review , vol.24 , Issue.2 , pp. 191-205
    • Frooman, J.1
  • 35
    • 0001804012 scopus 로고
    • The effectiveness of marketing policy boycotts: Environmental opposition to marketing
    • Garrett, D. E. (1987). The effectiveness of marketing policy boycotts: Environmental opposition to marketing. Journal of Marketing, 51(2), 46–57. DOI: 10.2307/1251128
    • (1987) Journal of Marketing , vol.51 , Issue.2 , pp. 46-57
    • Garrett, D.E.1
  • 36
    • 0031991755 scopus 로고    scopus 로고
    • External moderation of associations among stakeholder orientations and company performance
    • Greenley, G. E., & Foxall, G. R. (1998). External moderation of associations among stakeholder orientations and company performance. International Journal of Research in Marketing, 15(1), 51–69. DOI: 10.1016/S0167-8116(97)00018-9
    • (1998) International Journal of Research in Marketing , vol.15 , Issue.1 , pp. 51-69
    • Greenley, G.E.1    Foxall, G.R.2
  • 37
    • 36849046413 scopus 로고    scopus 로고
    • The American marketing association’s 2004 definition of marketing: Perspectives on its implications for scholarship and the role and responsibility of marketing in society
    • Gundlach, G. T. (2007). The American marketing association’s 2004 definition of marketing: Perspectives on its implications for scholarship and the role and responsibility of marketing in society. Journal of Public Policy and Marketing, 26(2), 243–250. DOI: 10.1509/jppm.26.2.243
    • (2007) Journal of Public Policy and Marketing , vol.26 , Issue.2 , pp. 243-250
    • Gundlach, G.T.1
  • 38
    • 77953243760 scopus 로고    scopus 로고
    • Stakeholder marketing: Why “stakeholder” was omitted from the American marketing association’s official 2007 definition of marketing and why the future is bright for stakeholder marketing
    • Gundlach, G. T., & Wilkie, W. L. (2010). Stakeholder marketing: Why “stakeholder” was omitted from the American marketing association’s official 2007 definition of marketing and why the future is bright for stakeholder marketing. Journal of Public Policy & Marketing, 29(1), 89–92. DOI: 10.1509/jppm.29.1.89
    • (2010) Journal of Public Policy & Marketing , vol.29 , Issue.1 , pp. 89-92
    • Gundlach, G.T.1    Wilkie, W.L.2
  • 39
    • 0032355264 scopus 로고    scopus 로고
    • Market orientation and organizational performance: Is innovation a missing link?
    • Han, J. K., Kim, N., Rajendra, K., & Srivastava, R. K. (1998). Market orientation and organizational performance: Is innovation a missing link? Journal of Marketing, 62(4), 30–45. DOI: 10.2307/1252285
    • (1998) Journal of Marketing , vol.62 , Issue.4 , pp. 30-45
    • Han, J.K.1    Kim, N.2    Rajendra, K.3    Srivastava, R.K.4
  • 40
    • 77953259674 scopus 로고    scopus 로고
    • Stakeholder marketing and the organizational field: The role of institutional capital and ideological framing
    • Handelman, J. M., Cunningham, P. H., & Bourassa, M. A. (2010). Stakeholder marketing and the organizational field: The role of institutional capital and ideological framing. Journal of Public Policy & Marketing, 29(1), 27–37. DOI: 10.1509/jppm.29.1.27
    • (2010) Journal of Public Policy & Marketing , vol.29 , Issue.1 , pp. 27-37
    • Handelman, J.M.1    Cunningham, P.H.2    Bourassa, M.A.3
  • 41
    • 0033411010 scopus 로고    scopus 로고
    • The role of marketing actions with a social dimension: Appeals to the institutional environment
    • Handelman, J. M., & Arnold, S. J. (1999). The role of marketing actions with a social dimension: Appeals to the institutional environment. Journal of Marketing, 63(3), 33–48. DOI: 10.2307/1251774
    • (1999) Journal of Marketing , vol.63 , Issue.3 , pp. 33-48
    • Handelman, J.M.1    Arnold, S.J.2
  • 42
    • 0030501311 scopus 로고    scopus 로고
    • The management of customer-contact service employees: An empirical investigation
    • Hartline, M. D., & Ferrell, O. C. (1996). The management of customer-contact service employees: An empirical investigation. Journal of Marketing, 60(4), 52–70. DOI: 10.2307/1251901
    • (1996) Journal of Marketing , vol.60 , Issue.4 , pp. 52-70
    • Hartline, M.D.1    Ferrell, O.C.2
  • 43
    • 0033248834 scopus 로고    scopus 로고
    • The relationship between environmental commitment and managerial perceptions of stakeholder importance
    • Henriques, I., & Sadorsky, P. (1999). The relationship between environmental commitment and managerial perceptions of stakeholder importance. Academy of Management Journal, 42(1), 87–99. DOI: 10.2307/256876
    • (1999) Academy of Management Journal , vol.42 , Issue.1 , pp. 87-99
    • Henriques, I.1    Sadorsky, P.2
  • 45
    • 84886283355 scopus 로고
    • Stakeholder-agency theory
    • Hill, C. W. L., & Jones, T. M. (1992). Stakeholder-agency theory. Journal of Management Studies, 29(2), 131–154. DOI: 10.1111/j.1467-6486.1992.tb00657.x
    • (1992) Journal of Management Studies , vol.29 , Issue.2 , pp. 131-154
    • Hill, C.W.L.1    Jones, T.M.2
  • 46
    • 0033246753 scopus 로고    scopus 로고
    • Corporate political strategy formulation: A model of approach, participation, and strategy decisions
    • Hillman, A. J., & Hitt, M. A. (1999). Corporate political strategy formulation: A model of approach, participation, and strategy decisions. Academy of Management Review, 24(4), 825–842.
    • (1999) Academy of Management Review , vol.24 , Issue.4 , pp. 825-842
    • Hillman, A.J.1    Hitt, M.A.2
  • 47
    • 1842449643 scopus 로고    scopus 로고
    • The link between salespeople’s job satisfaction and customer satisfaction in a business-to-business context: A dyadic analysis
    • Homburg, C., & Stock, R. M. (2004). The link between salespeople’s job satisfaction and customer satisfaction in a business-to-business context: A dyadic analysis. Journal of the Academy of Marketing Science, 32(2), 144–158. DOI: 10.1177/0092070303261415
    • (2004) Journal of the Academy of Marketing Science , vol.32 , Issue.2 , pp. 144-158
    • Homburg, C.1    Stock, R.M.2
  • 48
    • 67650118826 scopus 로고    scopus 로고
    • Implementing the marketing concept at the employee-customer interface: The role of customer need knowledge
    • Homburg, C., Wieseke, J., & Bornemann, T. (2009). Implementing the marketing concept at the employee-customer interface: The role of customer need knowledge. Journal of Marketing, 73(4), 64–81. DOI: 10.1509/jmkg.73.4.64
    • (2009) Journal of Marketing , vol.73 , Issue.4 , pp. 64-81
    • Homburg, C.1    Wieseke, J.2    Bornemann, T.3
  • 49
    • 63049105762 scopus 로고    scopus 로고
    • Social identity and the service-profit chain
    • Homburg, C., Wieseke, J., & Hoyer, W. D. (2009). Social identity and the service-profit chain. Journal of Marketing, 73(2), 38–54. DOI: 10.1509/jmkg.73.2.38
    • (2009) Journal of Marketing , vol.73 , Issue.2 , pp. 38-54
    • Homburg, C.1    Wieseke, J.2    Hoyer, W.D.3
  • 50
    • 0141782354 scopus 로고    scopus 로고
    • Beyond stockholder and stakeholders: A plea for corporate moral autonomy
    • Humber, J. M. (2002). Beyond stockholder and stakeholders: A plea for corporate moral autonomy. Journal of Business Ethics, 36(3), 207–221. DOI: 10.1023/A:1014061326967
    • (2002) Journal of Business Ethics , vol.36 , Issue.3 , pp. 207-221
    • Humber, J.M.1
  • 51
    • 36848999968 scopus 로고    scopus 로고
    • A responsibilities framework for marketing as a professional discipline
    • Hunt, S. D. (2007). A responsibilities framework for marketing as a professional discipline. Journal of Public Policy & Marketing, 26(2), 277–283. DOI: 10.1509/jppm.26.2.277
    • (2007) Journal of Public Policy & Marketing , vol.26 , Issue.2 , pp. 277-283
    • Hunt, S.D.1
  • 52
    • 0002816462 scopus 로고
    • The politics of marketing: Analyzing the parallel political marketplace
    • Hutt, M. D., Mokwa, M. P., & Shapiro, S. J. (1986). The politics of marketing: Analyzing the parallel political marketplace. Journal of Marketing, 50(1), 40–51. DOI: 10.2307/1251277
    • (1986) Journal of Marketing , vol.50 , Issue.1 , pp. 40-51
    • Hutt, M.D.1    Mokwa, M.P.2    Shapiro, S.J.3
  • 53
    • 0033236257 scopus 로고    scopus 로고
    • Pie-expansion efforts: Collaboration processes in buyer-supplier relationships
    • Jap, S. D. (1999). Pie-expansion efforts: Collaboration processes in buyer-supplier relationships. Journal of Marketing Research, 36(4), 461–475. DOI: 10.2307/3152000
    • (1999) Journal of Marketing Research , vol.36 , Issue.4 , pp. 461-475
    • Jap, S.D.1
  • 54
    • 0035536553 scopus 로고    scopus 로고
    • Toward a descriptive stakeholder theory: An organizational life cycle approach
    • Jawahar, I. M., & McLaughlin, G. L. (2001). Toward a descriptive stakeholder theory: An organizational life cycle approach. Academy of Management Review, 26(3), 397–414.
    • (2001) Academy of Management Review , vol.26 , Issue.3 , pp. 397-414
    • Jawahar, I.M.1    McLaughlin, G.L.2
  • 55
    • 0000878544 scopus 로고
    • Supervisory feedback: Alternative types and their impact on salespeople’s performance and satisfaction
    • Jaworski, B. J., & Kohli, A. K. (1991). Supervisory feedback: Alternative types and their impact on salespeople’s performance and satisfaction. Journal of Marketing Research, 28(2), 190–201. DOI: 10.2307/3172807
    • (1991) Journal of Marketing Research , vol.28 , Issue.2 , pp. 190-201
    • Jaworski, B.J.1    Kohli, A.K.2
  • 56
    • 21144463066 scopus 로고
    • Market orientation: Antecedents and consequences
    • Jaworski, B. J., & Kohli, A. K. (1993). Market orientation: Antecedents and consequences. Journal of Marketing, 57(3), 53–70. DOI: 10.2307/1251854
    • (1993) Journal of Marketing , vol.57 , Issue.3 , pp. 53-70
    • Jaworski, B.J.1    Kohli, A.K.2
  • 57
    • 56749095762 scopus 로고    scopus 로고
    • Commitment to a friend, a service provider, or a service company—are they distinctions worth making?
    • Jones, T., Taylor, S. F., & Bansal, H. S. (2008). Commitment to a friend, a service provider, or a service company—are they distinctions worth making? Journal of the Academy of Marketing Science, 36(4), 473–487. DOI: 10.1007/s11747-008-0107-z
    • (2008) Journal of the Academy of Marketing Science , vol.36 , Issue.4 , pp. 473-487
    • Jones, T.1    Taylor, S.F.2    Bansal, H.S.3
  • 58
    • 21844519987 scopus 로고
    • Instrumental stakeholder theory: A synthesis of ethics and economics
    • Jones, T. M. (1995). Instrumental stakeholder theory: A synthesis of ethics and economics. Academy of Management Review, 20(2), 404–437.
    • (1995) Academy of Management Review , vol.20 , Issue.2 , pp. 404-437
    • Jones, T.M.1
  • 60
    • 62149151668 scopus 로고    scopus 로고
    • Continuous supplier performance improvement: Effects of collaborative communication and control
    • Joshi, A. W. (2009). Continuous supplier performance improvement: Effects of collaborative communication and control. Journal of Marketing, 73(1), 133–150. DOI: 10.1509/jmkg.73.1.133
    • (2009) Journal of Marketing , vol.73 , Issue.1 , pp. 133-150
    • Joshi, A.W.1
  • 61
    • 33646562810 scopus 로고    scopus 로고
    • Stakeholder pressures and environmental performance
    • Kassinis, G., & Vafeas, N. (2006). Stakeholder pressures and environmental performance. Academy of Management Journal, 49(1), 145–159. DOI: 10.5465/AMJ.2006.20785799
    • (2006) Academy of Management Journal , vol.49 , Issue.1 , pp. 145-159
    • Kassinis, G.1    Vafeas, N.2
  • 62
    • 33244465122 scopus 로고    scopus 로고
    • What is the meaning of “marketing”?
    • September 15
    • Keefe, L. M. (2004). What is the meaning of “marketing”? Marketing News, (September 15), 17–18
    • (2004) Marketing News , pp. 17-18
    • Keefe, L.M.1
  • 63
    • 73949147833 scopus 로고    scopus 로고
    • Marketing defined
    • January 15
    • Keefe, L. M. (2008). Marketing defined. Marketing News, (January 15), 28–29
    • (2008) Marketing News , pp. 28-29
    • Keefe, L.M.1
  • 64
    • 22444452289 scopus 로고    scopus 로고
    • Exploring the brand value-shareholder value nexus for consumer goods companies
    • Kerin, R. A., & Sethuraman, R. (1998). Exploring the brand value-shareholder value nexus for consumer goods companies. Journal of the Academy of Marketing Science, 26(4), 260–273. DOI: 10.1177/0092070398264001
    • (1998) Journal of the Academy of Marketing Science , vol.26 , Issue.4 , pp. 260-273
    • Kerin, R.A.1    Sethuraman, R.2
  • 66
    • 3142659825 scopus 로고    scopus 로고
    • Why we boycott: Consumer motivations for boycott participation
    • Klein, J. G., Smith, N. C., & John, A. (2004). Why we boycott: Consumer motivations for boycott participation. Journal of Marketing, 68(3), 92–109. DOI: 10.1509/jmkg.68.3.92.34770
    • (2004) Journal of Marketing , vol.68 , Issue.3 , pp. 92-109
    • Klein, J.G.1    Smith, N.C.2    John, A.3
  • 67
    • 0000810993 scopus 로고
    • Some unexplored supervisory behaviors and their influence on salespeople’s role clarity, specific self-esteem, job satisfaction, and motivation
    • Kohli, A. K. (1985). Some unexplored supervisory behaviors and their influence on salespeople’s role clarity, specific self-esteem, job satisfaction, and motivation. Journal of Marketing Research, 22(4), 424–433. DOI: 10.2307/3151587
    • (1985) Journal of Marketing Research , vol.22 , Issue.4 , pp. 424-433
    • Kohli, A.K.1
  • 68
    • 0003048219 scopus 로고
    • Market orientation: The construct, research propositions, and managerial implications
    • Kohli, A. K., & Jaworski, B. J. (1990). Market orientation: The construct, research propositions, and managerial implications. Journal of Marketing, 54(2), 1–18. DOI: 10.2307/1251866
    • (1990) Journal of Marketing , vol.54 , Issue.2 , pp. 1-18
    • Kohli, A.K.1    Jaworski, B.J.2
  • 70
    • 0001867690 scopus 로고
    • A generic concept of marketing
    • Kotler, P. (1972). A generic concept of marketing. Journal of Marketing, 36, 46–54. DOI: 10.2307/1250977
    • (1972) Journal of Marketing , vol.36 , pp. 46-54
    • Kotler, P.1
  • 71
    • 0014437249 scopus 로고
    • Broadening the concept of marketing
    • Kotler, P., & Levy, S. J. (1969). Broadening the concept of marketing. Journal of Marketing, 33, 10–15. DOI: 10.2307/1248740
    • (1969) Journal of Marketing , vol.33 , pp. 10-15
    • Kotler, P.1    Levy, S.J.2
  • 72
    • 53549093342 scopus 로고    scopus 로고
    • Performance implications of adopting a customer-focused sales campaign
    • Kumar, V., Venkatesan, R., & Reinartz, W. (2008). Performance implications of adopting a customer-focused sales campaign. Journal of Marketing, 72(5), 50–68. DOI: 10.1509/jmkg.72.5.50
    • (2008) Journal of Marketing , vol.72 , Issue.5 , pp. 50-68
    • Kumar, V.1    Venkatesan, R.2    Reinartz, W.3
  • 73
    • 70349925079 scopus 로고    scopus 로고
    • Buyer monitoring: A means to insure personalized service
    • Kwortnik, R. J., Lynn, W. M., & Ross, W. T., Jr. (2009). Buyer monitoring: A means to insure personalized service. Journal of Marketing Research, 46(5), 573–583. DOI: 10.1509/jmkr.46.5.573
    • (2009) Journal of Marketing Research , vol.46 , Issue.5 , pp. 573-583
    • Kwortnik, R.J.1    Lynn, W.M.2    Ross, W.T.3
  • 74
    • 0348089431 scopus 로고
    • Marketing’s changing social relationships
    • Lazer, W. (1969). Marketing’s changing social relationships. Journal of Marketing, 33, 3–9. DOI: 10.2307/1248739
    • (1969) Journal of Marketing , vol.33 , pp. 3-9
    • Lazer, W.1
  • 75
    • 33750806019 scopus 로고    scopus 로고
    • Corporate social responsibility, customer satisfaction, and market value
    • Luo, X., & Bhattacharya, C. B. (2006). Corporate social responsibility, customer satisfaction, and market value. Journal of Marketing, 70(4), 1–18. DOI: 10.1509/jmkg.70.4.1
    • (2006) Journal of Marketing , vol.70 , Issue.4 , pp. 1-18
    • Luo, X.1    Bhattacharya, C.B.2
  • 76
    • 70449378048 scopus 로고    scopus 로고
    • The debate over doing good: Corporate social performance, strategic marketing levers, and firm-idiosyncratic risk
    • Luo, X., & Bhattacharya, C. B. (2009). The debate over doing good: Corporate social performance, strategic marketing levers, and firm-idiosyncratic risk. Journal of Marketing, 73(6), 198–213. DOI: 10.1509/jmkg.73.6.198
    • (2009) Journal of Marketing , vol.73 , Issue.6 , pp. 198-213
    • Luo, X.1    Bhattacharya, C.B.2
  • 77
    • 33750822512 scopus 로고    scopus 로고
    • Marketing’s credibility: A longitudinal investigation of marketing communication productivity and shareholder value
    • Luo, X., & Donthu, N. (2006). Marketing’s credibility: A longitudinal investigation of marketing communication productivity and shareholder value. Journal of Marketing, 70(4), 70–91. DOI: 10.1509/jmkg.70.4.70
    • (2006) Journal of Marketing , vol.70 , Issue.4 , pp. 70-91
    • Luo, X.1    Donthu, N.2
  • 78
    • 85089132411 scopus 로고    scopus 로고
    • Service-dominant logic as a foundation for a general theory
    • Lusch RF, Vargo SL, (eds), M. E. Sharpe, Armonk
    • Lusch, R. F., & Vargo, S. L. (2006). Service-dominant logic as a foundation for a general theory. In R. F. Lusch & S. L. Vargo (Eds.), The service-dominant logic of marketing: Dialog, debate, and directions (pp. 406–419). Armonk: M. E. Sharpe.
    • (2006) The service-dominant logic of marketing: Dialog, debate, and directions , pp. 406-419
    • Lusch, R.F.1    Vargo, S.L.2
  • 79
    • 33644611418 scopus 로고    scopus 로고
    • Brands matter: An empirical demonstration of the creation of shareholder value through branding
    • Madden, T. J., Fehle, F., & Fournier, S. (2006). Brands matter: An empirical demonstration of the creation of shareholder value through branding. Journal of the Academy of Marketing Science, 34(2), 224–235. DOI: 10.1177/0092070305283356
    • (2006) Journal of the Academy of Marketing Science , vol.34 , Issue.2 , pp. 224-235
    • Madden, T.J.1    Fehle, F.2    Fournier, S.3
  • 80
    • 0346432524 scopus 로고    scopus 로고
    • Corporate social responsibility and marketing: An integrative framework
    • Maignan, I., & Ferrell, O. C. (2004). Corporate social responsibility and marketing: An integrative framework. Journal of the Academy of Marketing Science, 32(1), 3–19. DOI: 10.1177/0092070303258971
    • (2004) Journal of the Academy of Marketing Science , vol.32 , Issue.1 , pp. 3-19
    • Maignan, I.1    Ferrell, O.C.2
  • 81
    • 22844457325 scopus 로고    scopus 로고
    • Corporate citizenship, cultural antecedents and business benefit
    • Maignan, I., Ferrell, O. C., & Hult, G. T. (1999). Corporate citizenship, cultural antecedents and business benefit. Journal of the Academy of Marketing Science, 27(4), 455–469. DOI: 10.1177/0092070399274005
    • (1999) Journal of the Academy of Marketing Science , vol.27 , Issue.4 , pp. 455-469
    • Maignan, I.1    Ferrell, O.C.2    Hult, G.T.3
  • 83
    • 60849122817 scopus 로고    scopus 로고
    • The retail value chain: Linking employee perceptions to employee performance, customer evaluations, and store performance
    • Maxham, J. G., III, Netemeyer, R. G., & Lichtenstein, D. R. (2008). The retail value chain: Linking employee perceptions to employee performance, customer evaluations, and store performance. Marketing Science, 27(2), 147–167. DOI: 10.1287/mksc.1070.0282
    • (2008) Marketing Science , vol.27 , Issue.2 , pp. 147-167
    • Maxham, J.G.1    Netemeyer, R.G.2    Lichtenstein, D.R.3
  • 85
    • 0035529262 scopus 로고    scopus 로고
    • Corporate social responsibility: A theory of the firm perspective
    • McWilliams, A., & Siegel, D. (2001). Corporate social responsibility: A theory of the firm perspective. Academy of Management Review, 26(1), 117–127.
    • (2001) Academy of Management Review , vol.26 , Issue.1 , pp. 117-127
    • McWilliams, A.1    Siegel, D.2
  • 86
    • 0031539652 scopus 로고    scopus 로고
    • Enviropreneurial marketing strategy: The emergence of corporate environmentalism as market strategy
    • Menon, A., & Menon, A. (1997). Enviropreneurial marketing strategy: The emergence of corporate environmentalism as market strategy. Journal of Marketing, 61(1), 51–67. DOI: 10.2307/1252189
    • (1997) Journal of Marketing , vol.61 , Issue.1 , pp. 51-67
    • Menon, A.1    Menon, A.2
  • 87
    • 77953238680 scopus 로고    scopus 로고
    • Principle-based stakeholder marketing: Insights from private triple-bottom-line firms
    • Mish, J., & Scammon, D. L. (2010). Principle-based stakeholder marketing: Insights from private triple-bottom-line firms. Journal of Public Policy & Marketing, 29(1), 12–26. DOI: 10.1509/jppm.29.1.12
    • (2010) Journal of Public Policy & Marketing , vol.29 , Issue.1 , pp. 12-26
    • Mish, J.1    Scammon, D.L.2
  • 88
    • 0031529953 scopus 로고    scopus 로고
    • Toward a theory of stakeholder identification and salience: Defining the principle of who and what really counts
    • Mitchell, R. K., Agle, B. R., & Wood, D. J. (1997). Toward a theory of stakeholder identification and salience: Defining the principle of who and what really counts. Academy of Management Review, 22(4), 853–886.
    • (1997) Academy of Management Review , vol.22 , Issue.4 , pp. 853-886
    • Mitchell, R.K.1    Agle, B.R.2    Wood, D.J.3
  • 89
    • 27144489130 scopus 로고    scopus 로고
    • Why do customer relationship management applications affect customer satisfaction?
    • Mithas, S., Krishnan, M. S., & Fornell, C. (2005). Why do customer relationship management applications affect customer satisfaction? Journal of Marketing, 69(4), 201–209. DOI: 10.1509/jmkg.2005.69.4.201
    • (2005) Journal of Marketing , vol.69 , Issue.4 , pp. 201-209
    • Mithas, S.1    Krishnan, M.S.2    Fornell, C.3
  • 90
    • 77952750055 scopus 로고
    • Tampered goods: Legal developments and marketing guidelines
    • Morgan, F. W. (1988). Tampered goods: Legal developments and marketing guidelines. Journal of Marketing, 52(2), 86–96. DOI: 10.2307/1251267
    • (1988) Journal of Marketing , vol.52 , Issue.2 , pp. 86-96
    • Morgan, F.W.1
  • 91
    • 0002954788 scopus 로고
    • The effect of a market orientation on business profitability
    • Narver, J. C., & Slater, S. F. (1990). The effect of a market orientation on business profitability. Journal of Marketing, 54(4), 20–35. DOI: 10.2307/1251757
    • (1990) Journal of Marketing , vol.54 , Issue.4 , pp. 20-35
    • Narver, J.C.1    Slater, S.F.2
  • 92
    • 77951983859 scopus 로고    scopus 로고
    • Hitting the sustainability sweet spot: Having it all
    • Nguyen, D. K., & Slater, S. F. (2010). Hitting the sustainability sweet spot: Having it all. The Journal of Business Strategy, 31(3), 5–11. DOI: 10.1108/02756661011036655
    • (2010) The Journal of Business Strategy , vol.31 , Issue.3 , pp. 5-11
    • Nguyen, D.K.1    Slater, S.F.2
  • 94
    • 0001565539 scopus 로고    scopus 로고
    • Do consumers overgeneralize one-sided comparative price claims, and are more stringent regulations needed?
    • Pechmann, C. (1996). Do consumers overgeneralize one-sided comparative price claims, and are more stringent regulations needed? Journal of Marketing Research, 33(2), 150–162. DOI: 10.2307/3152143
    • (1996) Journal of Marketing Research , vol.33 , Issue.2 , pp. 150-162
    • Pechmann, C.1
  • 96
    • 38349164474 scopus 로고    scopus 로고
    • The five competitive forces that shape strategy
    • Porter, M. E. (2008). The five competitive forces that shape strategy. Harvard Business Review, 86(1), 78–97.
    • (2008) Harvard Business Review , vol.86 , Issue.1 , pp. 78-97
    • Porter, M.E.1
  • 97
    • 33845336816 scopus 로고    scopus 로고
    • Strategy & society: The link between competitive advantage and corporate social responsibility
    • Porter, M. E., & Kramer, M. R. (2006). Strategy & society: The link between competitive advantage and corporate social responsibility. Harvard Business Review, 84(12), 78–93.
    • (2006) Harvard Business Review , vol.84 , Issue.12 , pp. 78-93
    • Porter, M.E.1    Kramer, M.R.2
  • 98
    • 8644280679 scopus 로고    scopus 로고
    • Stakeholder management and organizational wealth
    • Preston, L. E., & Donaldson, T. (1999). Stakeholder management and organizational wealth. Academy of Management Review, 24(4), 619–620. DOI: 10.5465/AMR.1999.12600806
    • (1999) Academy of Management Review , vol.24 , Issue.4 , pp. 619-620
    • Preston, L.E.1    Donaldson, T.2
  • 99
    • 20444447177 scopus 로고    scopus 로고
    • Developing a market orientation in a transitional economy: The role of government regulation and ownership structure
    • Qu, R., & Ennew, C. T. (2005). Developing a market orientation in a transitional economy: The role of government regulation and ownership structure. Journal of Public Policy & Marketing, 24(1), 82–89. DOI: 10.1509/jppm.24.1.82.63900
    • (2005) Journal of Public Policy & Marketing , vol.24 , Issue.1 , pp. 82-89
    • Qu, R.1    Ennew, C.T.2
  • 100
    • 0242350322 scopus 로고    scopus 로고
    • Antecedents and consequences of merit pay fairness for industrial salespeople
    • Ramaswami, S. N., & Singh, J. (2003). Antecedents and consequences of merit pay fairness for industrial salespeople. Journal of Marketing, 67(4), 46–66. DOI: 10.1509/jmkg.67.4.46.18690
    • (2003) Journal of Marketing , vol.67 , Issue.4 , pp. 46-66
    • Ramaswami, S.N.1    Singh, J.2
  • 101
    • 47849086391 scopus 로고    scopus 로고
    • The fruits of legitimacy: Why some new ventures gain more from innovation than others
    • Rao, R. S., Chandy, R. K., & Prabhu, J. C. (2008). The fruits of legitimacy: Why some new ventures gain more from innovation than others. Journal of Marketing, 72(4), 58–75. DOI: 10.1509/jmkg.72.4.58
    • (2008) Journal of Marketing , vol.72 , Issue.4 , pp. 58-75
    • Rao, R.S.1    Chandy, R.K.2    Prabhu, J.C.3
  • 102
    • 39749115568 scopus 로고    scopus 로고
    • Marketing initiatives, expected cash flows, and shareholders’ wealth
    • Rao, R. K. S., & Bharadwaj, N. (2008). Marketing initiatives, expected cash flows, and shareholders’ wealth. Journal of Marketing, 72(1), 16–26. DOI: 10.1509/jmkg.72.1.16
    • (2008) Journal of Marketing , vol.72 , Issue.1 , pp. 16-26
    • Rao, R.K.S.1    Bharadwaj, N.2
  • 103
    • 36849083693 scopus 로고    scopus 로고
    • The American marketing association definition of marketing: Moving from lagging to leading indicator
    • Ringold, D. J., & Weitz, B. (2007). The American marketing association definition of marketing: Moving from lagging to leading indicator. Journal of Public Policy & Marketing, 26(2), 251–260. DOI: 10.1509/jppm.26.2.251
    • (2007) Journal of Public Policy & Marketing , vol.26 , Issue.2 , pp. 251-260
    • Ringold, D.J.1    Weitz, B.2
  • 104
    • 0347693461 scopus 로고    scopus 로고
    • Innovation generation in supply chain relationships: A conceptual model and research propositions
    • Roy, S., Sivakumar, K., & Wilkinson, I. F. (2004). Innovation generation in supply chain relationships: A conceptual model and research propositions. Journal of the Academy of Marketing Science, 32(1), 61–79. DOI: 10.1177/0092070303255470
    • (2004) Journal of the Academy of Marketing Science , vol.32 , Issue.1 , pp. 61-79
    • Roy, S.1    Sivakumar, K.2    Wilkinson, I.F.3
  • 105
    • 0036402327 scopus 로고    scopus 로고
    • Managing and measuring relational equity in the network economy
    • Sawhney, M., & Zabin, J. (2002). Managing and measuring relational equity in the network economy. Journal of the Academy of Marketing Science, 30(4), 313–332. DOI: 10.1177/009207002236908
    • (2002) Journal of the Academy of Marketing Science , vol.30 , Issue.4 , pp. 313-332
    • Sawhney, M.1    Zabin, J.2
  • 107
    • 33745053246 scopus 로고    scopus 로고
    • Institutional theory: Contributing to a theoretical research program
    • Smith KG, Hitt MA, (eds), Oxford University Press, Oxford
    • Scott, W. R. (2005). Institutional theory: Contributing to a theoretical research program. In K. G. Smith & M. A. Hitt (Eds.), Great minds in management: The process of theory development. Oxford: Oxford University Press.
    • (2005) Great minds in management: The process of theory development
    • Scott, W.R.1
  • 108
    • 0041706294 scopus 로고    scopus 로고
    • Promoting relationship learning
    • Selnes, F., & Sallis, J. (2003). Promoting relationship learning. Journal of Marketing, 67(3), 80–95. DOI: 10.1509/jmkg.67.3.80.18656
    • (2003) Journal of Marketing , vol.67 , Issue.3 , pp. 80-95
    • Selnes, F.1    Sallis, J.2
  • 109
    • 33644627834 scopus 로고    scopus 로고
    • The role of corporate social responsibility in strengthening multiple stakeholder relationships: A field experiment
    • Sen, S., Bhattacharya, C. B., & Korschun, D. (2006). The role of corporate social responsibility in strengthening multiple stakeholder relationships: A field experiment. Journal of the Academy of Marketing Science, 34(2), 158–166. DOI: 10.1177/0092070305284978
    • (2006) Journal of the Academy of Marketing Science , vol.34 , Issue.2 , pp. 158-166
    • Sen, S.1    Bhattacharya, C.B.2    Korschun, D.3
  • 110
    • 36849042767 scopus 로고    scopus 로고
    • Implications of the revised definition of marketing: From exchange to value creation
    • Sheth, J. N., & Uslay, C. (2007). Implications of the revised definition of marketing: From exchange to value creation. Journal of Public Policy & Marketing, 26(2), 302–307. DOI: 10.1509/jppm.26.2.302
    • (2007) Journal of Public Policy & Marketing , vol.26 , Issue.2 , pp. 302-307
    • Sheth, J.N.1    Uslay, C.2
  • 113
    • 21344497205 scopus 로고
    • Does competitive environment moderate the market orientation-performance relationship?
    • Slater, S. F., & Narver, J. C. (1994). Does competitive environment moderate the market orientation-performance relationship? Journal of Marketing, 58(1), 46–55. DOI: 10.2307/1252250
    • (1994) Journal of Marketing , vol.58 , Issue.1 , pp. 46-55
    • Slater, S.F.1    Narver, J.C.2
  • 115
    • 34247474214 scopus 로고    scopus 로고
    • New product preannouncements and shareholder value: Don’t make promises you can’t keep
    • Sorescu, A., Shankar, V., & Kushwaha, T. (2007). New product preannouncements and shareholder value: Don’t make promises you can’t keep. Journal of Marketing Research, 44(3), 468–489. DOI: 10.1509/jmkr.44.3.468
    • (2007) Journal of Marketing Research , vol.44 , Issue.3 , pp. 468-489
    • Sorescu, A.1    Shankar, V.2    Kushwaha, T.3
  • 116
  • 117
    • 0032373171 scopus 로고    scopus 로고
    • Market-based assets and shareholder value: A framework for analysis
    • Srivastava, R. K., Shervani, T. A., & Fahey, L. (1998). Market-based assets and shareholder value: A framework for analysis. Journal of Marketing, 62(1), 2–18. DOI: 10.2307/1251799
    • (1998) Journal of Marketing , vol.62 , Issue.1 , pp. 2-18
    • Srivastava, R.K.1    Shervani, T.A.2    Fahey, L.3
  • 118
    • 21844442887 scopus 로고
    • Managing legitimacy: Strategic and institutional approaches
    • Suchman, M. C. (1995). Managing legitimacy: Strategic and institutional approaches. Academy of Management Review, 20(3), 571–610.
    • (1995) Academy of Management Review , vol.20 , Issue.3 , pp. 571-610
    • Suchman, M.C.1
  • 119
    • 0001171621 scopus 로고    scopus 로고
    • Making differences matter: A new paradigm for managing diversity
    • Thomas, D. A., & Ely, R. J. (1996). Making differences matter: A new paradigm for managing diversity. Harvard Business Review, 74(5), 79–90.
    • (1996) Harvard Business Review , vol.74 , Issue.5 , pp. 79-90
    • Thomas, D.A.1    Ely, R.J.2
  • 120
    • 0000221701 scopus 로고    scopus 로고
    • If fairness is the problem, is consent the solution? Integrating ISCT and stakeholder theory
    • Van Buren, H. J., III. (2001). If fairness is the problem, is consent the solution? Integrating ISCT and stakeholder theory. Business Ethics Quarterly, 11(3), 481–499. DOI: 10.2307/3857850
    • (2001) Business Ethics Quarterly , vol.11 , Issue.3 , pp. 481-499
    • Van Buren, H.J.1
  • 121
    • 0002719999 scopus 로고
    • Cause-related marketing: A coalignment of marketing strategy and corporate philanthropy
    • Varadarajan, P. R., & Menon, A. (1988). Cause-related marketing: A coalignment of marketing strategy and corporate philanthropy. Journal of Marketing, 52(3), 58–74. DOI: 10.2307/1251450
    • (1988) Journal of Marketing , vol.52 , Issue.3 , pp. 58-74
    • Varadarajan, P.R.1    Menon, A.2
  • 122
    • 1642587247 scopus 로고    scopus 로고
    • Evolving to a new dominant logic for marketing
    • Vargo, S. L., & Lusch, R. F. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68, 1–17. DOI: 10.1509/jmkg.68.1.1.24036
    • (2004) Journal of Marketing , vol.68 , pp. 1-17
    • Vargo, S.L.1    Lusch, R.F.2
  • 123
    • 13244265637 scopus 로고    scopus 로고
    • Benchmarking marketing capabilities for sustainable competitive advantage
    • Vorhies, D. W., & Morgan, N. A. (2005). Benchmarking marketing capabilities for sustainable competitive advantage. Journal of Marketing, 69(1), 80–94. DOI: 10.1509/jmkg.69.1.80.55505
    • (2005) Journal of Marketing , vol.69 , Issue.1 , pp. 80-94
    • Vorhies, D.W.1    Morgan, N.A.2
  • 124
    • 0001640778 scopus 로고    scopus 로고
    • The corporate social performance-financial performance link
    • Waddock, S. A., & Graves, S. B. (1997). The corporate social performance-financial performance link. Strategic Management Journal, 18(4), 303–319. DOI: 10.1002/(SICI)1097-0266(199704)18:4<303::AID-SMJ869>3.0.CO;2-G
    • (1997) Strategic Management Journal , vol.18 , Issue.4 , pp. 303-319
    • Waddock, S.A.1    Graves, S.B.2
  • 125
    • 0041385347 scopus 로고
    • The changing role of marketing in the corporation
    • Webster, F. E., Jr. (1992). The changing role of marketing in the corporation. Journal of Marketing, 56(4), 1–17. DOI: 10.2307/1251983
    • (1992) Journal of Marketing , vol.56 , Issue.4 , pp. 1-17
    • Webster, F.E.1
  • 126
    • 70350708213 scopus 로고    scopus 로고
    • The effect of employee behavior on brand personality impressions and brand attitudes
    • Wentzel, D. (2009). The effect of employee behavior on brand personality impressions and brand attitudes. Journal of the Academy of Marketing Science, 37(3), 359–374. DOI: 10.1007/s11747-009-0140-6
    • (2009) Journal of the Academy of Marketing Science , vol.37 , Issue.3 , pp. 359-374
    • Wentzel, D.1
  • 128
    • 63049097002 scopus 로고    scopus 로고
    • The role of leaders in internal marketing
    • Wieseke, J., Ahearne, M., Lam, S. K., & van Dick, R. (2009). The role of leaders in internal marketing. Journal of Marketing, 73(2), 123–145. DOI: 10.1509/jmkg.73.2.123
    • (2009) Journal of Marketing , vol.73 , Issue.2 , pp. 123-145
    • Wieseke, J.1    Ahearne, M.2    Lam, S.K.3    van Dick, R.4
  • 129
    • 0002667763 scopus 로고
    • Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence
    • Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence. Journal of Marketing, 52, 2–22. DOI: 10.2307/1251446
    • (1988) Journal of Marketing , vol.52 , pp. 2-22
    • Zeithaml, V.A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.