Investigating the Effect of Service Quality on Customer Post-Purchasing Behaviors in the Hotel Sector: The Moderating Role of Service Convenience

Journal of Quality Assurance in Hospitality and Tourism

Volumn 13, Issue 3, 2012, Pages 212-234

  Kuo, Nien Te ^a   Chang, Kuo Chien ^b   Chen, Mu Chen ^c   Hsu, Chia Lin ^d  

^a MING CHUAN UNIVERSITY   (Taiwan)

^b CHIHLEE INSTITUTE OF TECHNOLOGY   (Taiwan)

^c NATIONAL CHIAO TUNG UNIVERSITY   (Taiwan)

^d NATIONAL TAIWAN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

Author keywords

behavioral intention; customer satisfaction; service convenience; service quality

Indexed keywords

EID: 84863525723     PISSN: 1528008X     EISSN: 15280098     Source Type: Journal    
DOI: 10.1080/1528008X.2012.645200     Document Type: Article

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