Customer satisfaction and service quality in UK financial services

International Journal of Operations and Production Management

Volumn 27, Issue 9, 2007, Pages 999-1019

  Maddern, Harry ^a   Maull, Roger ^a   Smart, Andi ^a   Baker, Paul ^b  

^a UNIVERSITY OF EXETER BUSINESS SCHOOL   (United Kingdom)

^b LLOYDS BANKING GROUP   (United Kingdom)

Author keywords

Customer satisfaction; Customer services quality; Financial services; Process management

Indexed keywords

EID: 34547924158     PISSN: 01443577     EISSN: None     Source Type: Journal    
DOI: 10.1108/01443570710775838     Document Type: Article

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