An integrated approach to service quality in hotels

Journal of Quality Assurance in Hospitality and Tourism

Volumn 4, Issue 1-2, 2003, Pages 71-85

  Davidson, Michael C G ^a  

^a UNIVERSITY OF NEW ORLEANS   (United States)

Author keywords

Customer satisfaction; Organizational climate and performance; Service quality

Indexed keywords

EID: 33746622990     PISSN: 1528008X     EISSN: 15280098     Source Type: Journal    
DOI: 10.1300/J162v04n01_04     Document Type: Article

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