An empirical study of the effect of customer participation on service quality

Journal of Quality Assurance in Hospitality and Tourism

Volumn 8, Issue 1, 2007, Pages 49-73

  Wang, Miao ^a   Wang, Jiaxin ^b   Zhao, Jinlin ^c  

^a TIANJIN UNIVERSITY OF COMMERCE   (China)

^b TIANJIN NORMAL UNIVERSITY   (China)

^c FLORIDA INTERNATIONAL UNIVERSITY   (United States)

Author keywords

China; Customer participation; Hotel; Service quality

Indexed keywords

EID: 34748824922     PISSN: 1528008X     EISSN: 15280098     Source Type: Journal    
DOI: 10.1300/J162v08n01_03     Document Type: Article

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