Attitudes to service quality – the expectation gap

Nutrition & Food Science

Volumn 33, Issue 4, 2003, Pages 165-172

  Douglas, Lesley ^a   Connor, Robert ^a  

^a UNIVERSITY OF ULSTER   (United Kingdom)

Author keywords

Attitudes; Customer requirements; Hospitality services; Northern Ireland; Quality; Service delivery

Indexed keywords

EID: 84993083398     PISSN: 00346659     EISSN: None     Source Type: Journal    
DOI: 10.1108/00346650310488516     Document Type: Article

References (22)

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