메뉴 건너뛰기




Volumn 6, Issue 1, 2003, Pages 67-86

Assessing service quality in Korean casual-dining restaurants using DINESERV

Author keywords

DINESERV; Korean casual dining restaurants; Service quality

Indexed keywords


EID: 77954533809     PISSN: 15378020     EISSN: 15378039     Source Type: Journal    
DOI: 10.1300/J369v06n01_05     Document Type: Article
Times cited : (42)

References (31)
  • 1
    • 33746796961 scopus 로고
    • An empirical assessment of the SERVQUAL scale
    • Babakus, E., and Boller, G. W., 1992. An empirical assessment of the SERVQUAL scale. Journal of Business Research, 24:253–268.
    • (1992) Journal of Business Research , vol.24 , pp. 253-268
    • Babakus, E.1    Boller, G.W.2
  • 2
    • 0042916415 scopus 로고
    • A dynamic process of service quality: From expectations to behavioral intentions
    • Boulding, W., Kalra, A., and Zeithaml, V. A., 1993. A dynamic process of service quality:from expectations to behavioral intentions. Journal of Marketing Research, 30(1):7–17.
    • (1993) Journal of Marketing Research , vol.30 , Issue.1 , pp. 7-17
    • Boulding, W.1    Kalra, A.2    Zeithaml, V.A.3
  • 3
    • 84965535088 scopus 로고
    • Measuring service quality in restaurants: An application of the SERVQUAL instrument
    • Bojanie, D. C., and Rosen, L. D., 1994. Measuring service quality in restaurants:an application of the SERVQUAL instrument. Hospitality Research Journal, 18(1):3–14.
    • (1994) Hospitality Research Journal , vol.18 , Issue.1 , pp. 3-14
    • Bojanie, D.C.1    Rosen, L.D.2
  • 4
    • 27544444561 scopus 로고
    • Research note: Improving the measurement of service quality
    • Brown, T. J., Churchill, G. A., and Peter, J. P., 1993. Research note:improving the measurement of service quality. Journal of Retailing, 69(1):127–139.
    • (1993) Journal of Retailing , vol.69 , Issue.1 , pp. 127-139
    • Brown, T.J.1    Churchill, G.A.2    Peter, J.P.3
  • 5
    • 0002596497 scopus 로고
    • Consumer perceptions of service quality: An assessment of the SERVQUAL dimensions
    • Carman, J. M., 1990. Consumer perceptions of service quality:an assessment of the SERVQUAL dimensions. Journal of Retailing, 66(1):33–55.
    • (1990) Journal of Retailing , vol.66 , Issue.1 , pp. 33-55
    • Carman, J.M.1
  • 6
    • 0002381637 scopus 로고
    • Measuring service quality: A reexamination and extension
    • Cronin, J. J., and Taylor, S. A., 1992. Measuring service quality:a reexamination and extension. Journal of Marketing, 56(3):55–68.
    • (1992) Journal of Marketing , vol.56 , Issue.3 , pp. 55-68
    • Cronin, J.J.1    Taylor, S.A.2
  • 7
    • 33845610555 scopus 로고    scopus 로고
    • The relationship between restaurant service quality and consumer loyalty among the elderly
    • Fu, Y., and Parks, S. C., 2001. The relationship between restaurant service quality and consumer loyalty among the elderly. Journal of Hospitality and Tourism Research, 25(3):320–336.
    • (2001) Journal of Hospitality and Tourism Research , vol.25 , Issue.3 , pp. 320-336
    • Fu, Y.1    Parks, S.C.2
  • 10
    • 0001340575 scopus 로고    scopus 로고
    • Use of service quality gap theory to differentiate between foodservice outlets
    • Johns, N., and Tyas, P., 1996. Use of service quality gap theory to differentiate between foodservice outlets. The Service Industries Journal, 16(3):321–346.
    • (1996) The Service Industries Journal , vol.16 , Issue.3 , pp. 321-346
    • Johns, N.1    Tyas, P.2
  • 12
    • 0037365597 scopus 로고    scopus 로고
    • Service orientation for contact employees in Korean casual-dining restaurants
    • Kim, H. J., McCahon, C., and Miller, J., 2003. Service orientation for contact employees in Korean casual-dining restaurants. International Journal of Hospitality Management, 22(1):67–83.
    • (2003) International Journal of Hospitality Management , vol.22 , Issue.1 , pp. 67-83
    • Kim, H.J.1    McCahon, C.2    Miller, J.3
  • 15
    • 0002077429 scopus 로고
    • Measuring quality in restaurant operations: An application of the SERVQUAL instrument
    • Lee, Y. L., and Hing, N., 1995. Measuring quality in restaurant operations:an application of the SERVQUAL instrument. International Journal of Hospitality Management, 14(3):293–310.
    • (1995) International Journal of Hospitality Management , vol.14 , Issue.3 , pp. 293-310
    • Lee, Y.L.1    Hing, N.2
  • 18
    • 0002567270 scopus 로고    scopus 로고
    • Customer satisfaction and service quality: A critical review of the literature and research implications for the hospitality industry
    • Oh, H., and Parks, S. C., 1997. Customer satisfaction and service quality:a critical review of the literature and research implications for the hospitality industry. Hospitality Research Journal, 20(3):35–64.
    • (1997) Hospitality Research Journal , vol.20 , Issue.3 , pp. 35-64
    • Oh, H.1    Parks, S.C.2
  • 19
    • 0002408510 scopus 로고
    • A conceptual model of service quality and its implications for future research
    • Parasuraman, A., Zeithaml, V. A., and Berry, L. L., 1985. A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(4):41–50.
    • (1985) Journal of Marketing , vol.49 , Issue.4 , pp. 41-50
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 20
    • 0001312089 scopus 로고
    • SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
    • Parasuraman, A., Zeithaml, V. A., and Berry, L. L., 1988. SERVQUAL:a multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1):12–37.
    • (1988) Journal of Retailing , vol.64 , Issue.1 , pp. 12-37
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 21
    • 0001261094 scopus 로고
    • Refinement and reassessment of the SERVQUAL scale
    • Parasuraman, A., Berry, L. L., and Zeithaml, V. A., 1991. Refinement and reassessment of the SERVQUAL scale. Journal of Retailing, 67(4):421–450.
    • (1991) Journal of Retailing , vol.67 , Issue.4 , pp. 421-450
    • Parasuraman, A.1    Berry, L.L.2    Zeithaml, V.A.3
  • 22
    • 58149206846 scopus 로고
    • Research note: More on improving service quality measurement
    • Parasuraman, A., Berry, L. L., and Zeithaml, V. A., 1993. Research note:more on improving service quality measurement. Journal of Retailing, 69(1):140–147.
    • (1993) Journal of Retailing , vol.69 , Issue.1 , pp. 140-147
    • Parasuraman, A.1    Berry, L.L.2    Zeithaml, V.A.3
  • 23
    • 0742319505 scopus 로고
    • Caution in the use of difference scores in consumer research
    • Peter, J. P., Churchill, G. A., and Brown, T. J., 1993. Caution in the use of difference scores in consumer research. Journal of Consumer Research, 19(4):655–662.
    • (1993) Journal of Consumer Research , vol.19 , Issue.4 , pp. 655-662
    • Peter, J.P.1    Churchill, G.A.2    Brown, T.J.3
  • 24
    • 84953021221 scopus 로고
    • Analyzing service quality in the hospitality industry using the SERVQUAL model
    • Saleh, F., and Ryan, C., 1991. Analyzing service quality in the hospitality industry using the SERVQUAL model. The Service Industries Journal, 11(3):324–343.
    • (1991) The Service Industries Journal , vol.11 , Issue.3 , pp. 324-343
    • Saleh, F.1    Ryan, C.2
  • 26
    • 0001626472 scopus 로고
    • Evaluating language translations: Experiments on three assessment methods
    • Sinaiko, H. W., and Brislin, R. W., 1973. Evaluating language translations:Experiments on three assessment methods. Journal of Applied Psychology, 57(3):328–334.
    • (1973) Journal of Applied Psychology , vol.57 , Issue.3 , pp. 328-334
    • Sinaiko, H.W.1    Brislin, R.W.2
  • 27
    • 0001794235 scopus 로고
    • Communicative aspects of the service encounter
    • Sparks, B., 1994. Communicative aspects of the service encounter. Hospitality Research Journal, 17(2):39–50.
    • (1994) Hospitality Research Journal , vol.17 , Issue.2 , pp. 39-50
    • Sparks, B.1
  • 29
    • 0141935620 scopus 로고    scopus 로고
    • The evaluation of airline service quality by fuzzy MCDM
    • Tsaur, S., Chang, T., and Yen, C., 2002. The evaluation of airline service quality by fuzzy MCDM. Tourism Management, 23(2):107–115.
    • (2002) Tourism Management , vol.23 , Issue.2 , pp. 107-115
    • Tsaur, S.1    Chang, T.2    Yen, C.3
  • 30
    • 17244375174 scopus 로고
    • Expectations, performance evaluation, and consumers' perceptions of quality
    • Teas, R. K., 1993. Expectations, performance evaluation, and consumers' perceptions of quality. Journal of Marketing, 57(4):18–34.
    • (1993) Journal of Marketing , vol.57 , Issue.4 , pp. 18-34
    • Teas, R.K.1
  • 31
    • 0002207127 scopus 로고    scopus 로고
    • What do mature travelers perceive as important hotel/motel customer services?
    • Wuest, B. E., Tas, R. F., and Emenheiser, D. A., 1996. What do mature travelers perceive as important hotel/motel customer services?. Hospitality Research Journal, 20(2):77–83.
    • (1996) Hospitality Research Journal , vol.20 , Issue.2 , pp. 77-83
    • Wuest, B.E.1    Tas, R.F.2    Emenheiser, D.A.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.