Service quality, customer satisfaction, and behavioral intentions in the service factory

Journal of Services Marketing

Volumn 20, Issue 1, 2006, Pages 59-72

  Olorunniwo, Festus ^a   Hsu, Maxwell K ^b   Udo, Godwin J ^c  

^a TENNESSEE STATE UNIVERSITY   (United States)

^b UNIVERSITY OF WISCONSIN WHITEWATER   (United States)

^c UNIVERSITY OF TEXAS AT EL PASO   (United States)

Author keywords

Consumer behaviour; Customer satisfaction; Customer services quality; Factor analysis; Service levels

Indexed keywords

EID: 33644624639     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040610646581     Document Type: Article

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