The impact of customization and reliability on customer satisfaction in the U.S. Lodging Industry

Journal of Quality Assurance in Hospitality and Tourism

Volumn 8, Issue 3, 2008, Pages 60-78

  Gagnon, Gary B ^a   Roh, Yae Sock ^a  

^a CENTRAL MICHIGAN UNIVERSITY   (United States)

Author keywords

ACSI; Customer satisfaction; Customization; Lodging; Reliability

Indexed keywords

EID: 71449085054     PISSN: 1528008X     EISSN: 15280098     Source Type: Journal    
DOI: 10.1080/15280080802080276     Document Type: Article

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