The comparative evaluation of hotel service quality from a managerial perspective

Journal of Hospitality and Leisure Marketing

Volumn 13, Issue 3-4, 2006, Pages 53-77

  Min, Hokey ^a,b   Min, Hyesung ^c  

^a UPS Center for World Wide Supply Chain Management   (United States)

^b UNIVERSITY OF LOUISVILLE   (United States)

^c Department of Hotel Management   (South Korea)

Author keywords

Benchmarking; Customer relationship management; Hotel service quality

Indexed keywords

EID: 33746650109     PISSN: 10507051     EISSN: 15410897     Source Type: Journal    
DOI: 10.1300/J150v13n03_04     Document Type: Article

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