Internet technologies, ECRM capabilities, and performance benefits for SMEs: An exploratory study

International Journal of Electronic Commerce

Volumn 15, Issue 2, 2010, Pages 7-46

  Harrigan, Paul ^a   Schroeder, Andreas ^b   Qureshi, Israr ^c   Fang, Yulin ^d   Ibbotson, Patrick ^e   Ramsey, Elaine ^e   Meister, Darren ^f  

^a UNIVERSITY OF SOUTHAMPTON   (United Kingdom)

^b UNIVERSITY OF BUCKINGHAM   (United Kingdom)

^c HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^d CITY UNIVERSITY OF HONG KONG   (Hong Kong)

^e UNIVERSITY OF ULSTER   (United Kingdom)

^f UNIVERSITY OF WESTERN ONTARIO   (Canada)

Author keywords

CRM; electronic customer relationship management; organizational capabilities; SME

Indexed keywords

EID: 78651466540     PISSN: 10864415     EISSN: None     Source Type: Journal    
DOI: 10.2753/JEC1086-4415150201     Document Type: Article

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